JSWOzonetel · Call Analysis

Kartikey Chauhan agent scorecard

Calls
247
195 scored · 35 n/a
Avg pitch /10
1.74
floor 2.30 -0.56
Band split
1G/10A/184R
green ≥8, amber 5–7, red <5
Talk ratio
0.565
32 monologue-heavy calls
Sentiment
+0.06
the customer's signal, not a rep score
Avg duration
1:29
min:sec

Only the pitch column is this agent's performance. Q-flags describe the leads they were handed; supply describes our stockyard; sentiment is the customer's reaction.

Kartikey Chauhan — pitch score distribution
0 34 69 score 0/10 — 49 calls (red band) 49 0 score 1/10 — 32 calls (red band) 32 1 score 2/10 — 69 calls (red band) 69 2 score 3/10 — 27 calls (red band) 27 3 score 4/10 — 7 calls (red band) 7 4 score 5/10 — 6 calls (amber band) 6 5 score 6/10 — 4 calls (amber band) 4 6 score 7/10 — 0 calls (amber band) 7 score 8/10 — 1 call (green band) 1 8 score 9/10 — 0 calls (green band) 9 score 10/10 — 0 calls (green band) 10
red 0–4 urgent amber 5–7 coaching green 8–10 strong score out of 10
Points earned per step (%)
50% 80% Discovery (6 Qs): 1.4 Discovery (6 Qs) 1.4 Closure - one of three outcomes: 2.4 Closure - one of three outcomes 2.4 Full discovery (8 Qs): 2.4 Full discovery (8 Qs) 2.4 Platform education: 4.9 Platform education 4.9 Hook (supply/price signal): 5.1 Hook (supply/price signal) 5.1 Pitch (2-3 USPs): 8.0 Pitch (2-3 USPs) 8.0 First opportunity identified: 9.8 First opportunity identified 9.8 Verify basic profile (4 Qs): 12.2 Verify basic profile (4 Qs) 12.2 Closure with price & timeline: 12.5 Closure with price & timeline 12.5 Opener & permission: 14.5 Opener & permission 14.5 Discovery (5 Qs, woven naturally): 15.6 Discovery (5 Qs, woven naturally) 15.6 Closure with next step: 18.1 Closure with next step 18.1 Revalidate every field: 25.0 Revalidate every field 25.0 Opener acknowledges platform submission: 50.0 Opener acknowledges platform submission 50.0 Qualify: 50.7 Qualify 50.7 Warm welcome opener: 80.5 Warm welcome opener 80.5 No unnecessary re-pitching: 93.8 No unnecessary re-pitching 93.8
Weakest step first — this is the coaching agenda.

Coaching focus weakest three steps, with a line from someone who does them well

Discovery (6 Qs) 1.4% of points earned floor 4.4% · below the floor across 138 calls
How Ronak Mehta does it on a 10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Closure - one of three outcomes 2.4% of points earned floor 5.0% · below the floor across 41 calls
How Sajal Bhaskar does it on a 10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Full discovery (8 Qs) 2.4% of points earned floor 3.2% · below the floor across 41 calls
How Sajal Bhaskar does it on a 10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
habit 32 of this agent's calls were monologue-heavy (average talk share 0.565, average 3.7 questions asked per call).

Step-by-step vs the floor weakest first — this is the coaching agenda

StepWtCalls This agentFloorΔ
SL3 Discovery (6 Qs) 2138
1.4%
 4.4% -3
NR6 Closure - one of three outcomes 241
2.4%
 5.0% -3
NR3 Full discovery (8 Qs) 341
2.4%
 3.2% -1
NR4 Platform education 141
4.9%
 7.3% -2
SL2 Hook (supply/price signal) 2138
5.1%
 5.0% +0
SL4 Pitch (2-3 USPs) 1138
8.0%
 7.6% +0
NR5 First opportunity identified 241
9.8%
 15.0% -5
NR2 Verify basic profile (4 Qs) 141
12.2%
 12.9% -1
CL4 Closure with price & timeline 216
12.5%
 29.9% -17
SL1 Opener & permission 2138
14.5%
 22.6% -8
CL3 Discovery (5 Qs, woven naturally) 216
15.6%
 17.0% -1
SL6 Closure with next step 1138
18.1%
 25.5% -7
CL2 Revalidate every field 316
25.0%
 19.3% +6
CL1 Opener acknowledges platform submission 216
50.0%
 66.3% -16
SL5 Qualify 2138
50.7%
 58.8% -8
NR1 Warm welcome opener 141
80.5%
 68.8% +12
CL5 No unnecessary re-pitching 116
93.8%
 97.1% -3

Across campaigns

CampaignCallsScoredAvg
IS_MFG_HR_HRPO_Sep26 10990 1.61
IS_Inte_MFG_M1_3_NoEnq_Sep26 5236 1.28
IS_MFG_CR_GI_GP_Coated_Sep26 3230 1.53
IS_MFG_HR_HRPO_Opp_Aug26 2317 2.53
IS_MFG_HR_HRPO_PM_Opp_Jul26 105 2.50
MSME_IS_India_ProductOpps_PROG_261225 76 3.42
MSME_IS_PANIndia_NewReg_260526 55 1.40
IS_MFG_CR_GI_Coated_Opp_Jul26 42 3.75
MSME_IS_India_ProductOpps_Reg_Acc 43 3.83
IS_MFG_Integrated_Click_Jul26 11 0.00

Objections faced

ObjectionRaisedHandledMissed
price31 8 23
incumbent_supplier17 5 12
send_price_will_think16 2 14
credit7 5 2
just_registered_to_check4 0 4
why_call_used_app2 1 1
previous_bad_service1 1 0

Coaching notes from the lowest-scoring calls

0.0/10 211121788439…
When a customer immediately asks to switch to WhatsApp, acknowledge their preference but try to ask one key discovery question (e.g., 'What do you manufacture?') to make the follow-up relevant.
0.0/10 211121788420…
When you promise to confirm information like a price, always commit to a specific time or day for the follow-up to manage customer expectations and maintain momentum.
0.0/10 211121789033…
The call was too short for a full evaluation, but remember to always include the customer's name and ask for permission to speak in your opener to build rapport.
0.0/10 211121788953…
The call was too short for a full pitch, but remember to always include the customer's name and ask for permission to speak in your opening.
0.0/10 211121785934…
When a customer says they are busy and will call back, you must immediately ask for a specific time to secure the next step.
0.0/10 211121789040…
Your opener needs to include the customer's name and a permission question like 'is this a good time to talk?' to build rapport and secure the first few seconds of the call.
0.0/10 349721789637…
Remember to always ask for permission to speak ('is this a good time?') as a standard part of your opening, even on difficult calls.
0.0/10 211121788430…
Your decision to immediately offer a callback when the customer reported a bad line was the correct and professional way to handle the situation.

All calls 247

CallStateDateCampaignDur DispositionBandLangPitch TalkSent
211121789724… scored 2026-09-18 IS_MFG_CR_GI_GP_Coated_Sep 1:02 General Enquiry full conversation Hindi 0.0/10 0.535 -0.30
349721789641… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 1:33 Onboarded full conversation Hindi 0.0/10 0.656 0.14
211121789039… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 0:55 No_requirement full conversation Kannada 0.0/10 0.39 -0.23
211121788781… scored 2026-09-07 IS_MFG_HR_HRPO_Sep26 0:23 General Enquiry short or unclear Hinglish 0.0/10 0.419 0.12
211121788514… scored 2026-09-04 IS_MFG_HR_HRPO_Sep26 0:29 No_requirement short or unclear Hindi 0.0/10 0.583 -0.17
211121788345… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 0:47 Call_back_later short or unclear Hindi 0.0/10 0.415 0.07
211121789042… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 0:26 General Enquiry short or unclear Hindi 0.0/10 0.383 0.00
211121788953… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 0:27 Wrap up time exceeded :0 short or unclear Hindi 0.0/10 0.689 0.00
211121789040… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 0:42 General Enquiry full conversation English 0.0/10 0.687 +0.20
349721789628… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 0:45 General Enquiry full conversation Gujarati 0.0/10 0.734 mono 0.00
211121788433… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:22 Wrap up time exceeded :0 short or unclear Hindi 0.0/10 0.771 mono 0.00
211121788866… scored 2026-09-08 IS_MFG_HR_HRPO_Sep26 0:58 General Enquiry full conversation Hindi 0.0/10 0.658 0.00
211121789033… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 0:40 General Enquiry full conversation Gujarati 0.0/10 0.511 0.00
211121789037… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 1:07 Does_not_deal_Steel full conversation Hindi 0.0/10 0.528 0.02
211121789130… scored 2026-09-11 IS_MFG_HR_HRPO_Sep26 1:20 full conversation Hindi 0.0/10 0.814 mono +0.67
211121789555… scored 2026-09-16 IS_MFG_CR_GI_GP_Coated_Sep 0:44 General Enquiry full conversation Hindi 0.0/10 0.429 0.00
211121789127… scored 2026-09-11 IS_MFG_HR_HRPO_Sep26 4:57 General Enquiry full conversation Hindi 0.0/10 0.593 0.01
211121789724… scored 2026-09-18 IS_MFG_CR_GI_GP_Coated_Sep 1:54 General Enquiry full conversation Hindi 0.0/10 0.434 +0.29
211121788439… scored 2026-09-03 IS_MFG_HR_HRPO_Sep26 0:44 General Enquiry full conversation Hindi 0.0/10 0.144 +0.26
211121788346… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 1:13 General Enquiry full conversation Hindi 0.0/10 0.408 +0.27
211121789727… scored 2026-09-18 IS_MFG_CR_GI_GP_Coated_Sep 1:30 Onboarded full conversation Hindi 0.0/10 0.697 +0.68
349721784625… scored 2026-07-21 IS_MFG_Integrated_Click_Ju 0:43 Language_Barrier full conversation Kannada 0.0/10 0.432 -0.24
211121788774… scored 2026-09-07 IS_MFG_HR_HRPO_Sep26 1:19 Onboarded full conversation Hindi 0.0/10 0.738 mono 0.10
349721789715… scored 2026-09-18 IS_MFG_CR_GI_GP_Coated_Sep 1:31 Onboarded full conversation English 0.0/10 0.777 mono +0.70
211121788350… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 0:59 No_requirement full conversation Hindi 0.0/10 0.628 -0.26
211121788417… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:41 No_requirement short or unclear Hindi 0.0/10 0.569 -0.17
211121788938… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 7:27 Wrap up time exceeded :0 full conversation Hindi 0.0/10 0.391 -0.06
211121788420… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 3:27 General Enquiry full conversation English 0.0/10 0.574 +0.21
211121785934… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 0:36 General Enquiry full conversation English 0.0/10 0.712 +0.48
211121789040… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 0:40 General Enquiry full conversation Hindi 0.0/10 0.714 0.00
211121785828… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 1:17 General Enquiry full conversation Hindi 0.0/10 0.619 -0.12
211121789465… scored 2026-09-15 IS_MFG_HR_HRPO_Sep26 0:50 Language_Barrier full conversation Hindi 0.0/10 0.587 -0.26
349721789628… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 1:21 No_requirement full conversation Hindi 0.0/10 0.461 -0.58
211121788514… scored 2026-09-04 IS_MFG_HR_HRPO_Sep26 1:04 Does_not_deal_Steel full conversation Hindi 0.0/10 0.446 -0.72
211121789109… scored 2026-09-11 IS_MFG_HR_HRPO_Sep26 0:43 No_requirement full conversation Hindi 0.0/10 0.663 0.10
211121788517… scored 2026-09-04 IS_MFG_HR_HRPO_Sep26 1:24 Wrap up time exceeded :0 full conversation Hindi 0.0/10 0.602 -0.40
211121785825… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 0:50 Onboarded full conversation English 0.0/10 0.682 +0.53
211121785933… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 1:39 Onboarded full conversation Hindi 0.0/10 0.625 +0.72
211121788430… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 1:10 General Enquiry full conversation Hindi 0.0/10 0.606 0.12
211121788519… scored 2026-09-04 IS_MFG_HR_HRPO_Sep26 2:21 Wrap up time exceeded :0 full conversation Hindi 0.0/10 0.36 -0.50
349721789637… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 0:45 General Enquiry full conversation Hindi 0.0/10 0.763 mono 0.00
211121789455… scored 2026-09-15 IS_MFG_HR_HRPO_Sep26 1:36 General Enquiry full conversation Hindi 0.0/10 0.756 mono -0.20
211121789557… scored 2026-09-16 IS_MFG_CR_GI_GP_Coated_Sep 1:21 General Enquiry full conversation Hindi 0.0/10 0.584 -0.41
211121788344… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 0:49 Call_back_later short or unclear Hindi 0.0/10 0.629 0.07
211121789040… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 0:48 General Enquiry full conversation English 0.0/10 0.615 -0.26
349721782905… scored 2026-07-01 IS_MFG_HR_HRPO_PM_Opp_Jul2 1:23 Onboarded full conversation English 0.0/10 0.647 +0.54
211121788950… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 0:21 No_requirement short or unclear Hindi 0.0/10 0.64 -0.17
211121788950… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 0:28 General Enquiry short or unclear Gujarati 0.0/10 0.571 0.00
211121789125… scored 2026-09-11 IS_MFG_HR_HRPO_Sep26 1:00 General Enquiry full conversation Hindi 0.0/10 0.592 +0.40
211121788349… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 1:59 General Enquiry full conversation Hindi 1.0/10 0.546 0.00
211121788864… scored 2026-09-08 IS_MFG_HR_HRPO_Sep26 4:39 No_requirement full conversation Hindi 1.0/10 0.524 +0.28
349721784809… scored 2026-07-23 IS_MFG_HR_HRPO_PM_Opp_Jul2 0:49 General Enquiry full conversation Kannada 1.0/10 0.627 0.00
211121788437… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 1:09 Does_not_deal_Steel full conversation English 1.0/10 0.662 -0.42
211121789728… scored 2026-09-18 IS_MFG_CR_GI_GP_Coated_Sep 2:57 General Enquiry full conversation Hindi 1.0/10 0.691 -0.12
211121788437… scored 2026-09-03 IS_MFG_HR_HRPO_Sep26 4:46 General Enquiry full conversation Hindi 1.0/10 0.41 -0.44
211121788417… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:51 Call_back_later full conversation English 1.0/10 0.572 -0.26
211121789127… scored 2026-09-11 MSME_IS_PANIndia_NewReg_26 1:04 General Enquiry full conversation Hindi 1.0/10 0.76 mono +0.20
211121788417… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 1:00 Call_back_later full conversation Hindi 1.0/10 0.674 0.07
211121788435… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 1:15 Onboarded full conversation Hindi 1.0/10 0.706 +0.42
211121788866… scored 2026-09-08 MSME_IS_India_ProductOpps_ 1:09 General Enquiry full conversation Hindi 1.0/10 0.477 -0.26
349721782996… scored 2026-07-02 IS_MFG_HR_HRPO_PM_Opp_Jul2 0:43 No_requirement full conversation English 1.0/10 0.696 -0.46
211121788952… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 2:00 General Enquiry full conversation Hindi 1.0/10 0.492 +0.42
211121788437… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:55 General Enquiry full conversation English 1.0/10 0.789 mono +0.20
211121788345… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 1:45 General Enquiry full conversation Hindi 1.0/10 0.517 +0.20
211121788417… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:45 General Enquiry full conversation English 1.0/10 0.305 +0.34
211121788345… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 0:46 General Enquiry full conversation Hindi 1.0/10 0.615 +0.40
211121788435… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:29 No_requirement full conversation English 1.0/10 0.621 -0.17
211121788350… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 0:50 General Enquiry full conversation Hindi 1.0/10 0.452 +0.20
211121788775… scored 2026-09-07 MSME_IS_PANIndia_NewReg_26 2:12 Call_back_later full conversation Hindi 1.0/10 0.548 +0.22
211121789112… scored 2026-09-11 MSME_IS_PANIndia_NewReg_26 2:55 Onboarded full conversation Hindi 1.0/10 0.751 mono +0.24
211121788341… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 1:12 General Enquiry full conversation Hindi 1.0/10 0.758 mono 0.06
211121788342… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 1:18 General Enquiry full conversation Hindi 1.0/10 0.549 0.06
211121788344… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 2:18 General Enquiry full conversation Hindi 1.0/10 0.337 -0.36
349721789630… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 1:29 General Enquiry full conversation Hindi 1.0/10 0.621 +0.43
211121788346… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 1:09 Does_not_deal_Steel full conversation Hindi 1.0/10 0.479 -0.29
211121788948… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 1:23 Wrap up time exceeded :0 full conversation English 1.0/10 0.49 +0.32
211121788866… scored 2026-09-08 IS_MFG_HR_HRPO_Sep26 4:47 Onboarded full conversation Hindi 1.0/10 0.554 +0.74
211121788419… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 1:13 General Enquiry full conversation Hindi 1.0/10 0.694 -0.16
211121788417… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 1:37 No_requirement full conversation Hindi 1.0/10 0.419 -0.50
211121788350… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 1:23 No_requirement full conversation Hindi 1.0/10 0.486 0.00
211121788516… scored 2026-09-04 IS_MFG_HR_HRPO_Sep26 7:01 General Enquiry full conversation Hindi 1.0/10 0.379 -0.47
211121788350… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 1:10 Onboarded full conversation English 1.5/10 0.525 +0.78
211121788350… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 1:21 No_requirement full conversation English 1.5/10 0.621 +0.39
211121788419… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 1:32 No_requirement full conversation English 1.5/10 0.64 -0.20
211121788349… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 1:26 Does_not_deal_Steel full conversation English 1.5/10 0.718 +0.20
211121788419… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 3:36 No_requirement full conversation Hindi 1.5/10 0.599 +0.16
349721789639… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 0:47 full conversation English 2.0/10 0.592 +0.82
211121788958… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 0:45 No_requirement full conversation Hindi 2.0/10 0.701 -0.05
211121789044… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 0:52 No_requirement full conversation Hindi 2.0/10 0.761 mono -0.30
211121788950… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 0:44 General Enquiry full conversation Hindi 2.0/10 0.693 +0.20
211121788863… scored 2026-09-08 IS_MFG_HR_HRPO_Sep26 0:46 No_requirement full conversation Hindi 2.0/10 0.53 -0.48
211121789127… scored 2026-09-11 IS_MFG_HR_HRPO_Sep26 1:28 General Enquiry full conversation Hindi 2.0/10 0.574 -0.30
211121789040… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 1:04 Onboarded full conversation Hindi 2.0/10 0.618 +0.61
211121788523… scored 2026-09-04 IS_MFG_HR_HRPO_Sep26 1:26 Wrap up time exceeded :0 full conversation Hindi 2.0/10 0.574 +0.30
211121788514… scored 2026-09-04 IS_MFG_HR_HRPO_Sep26 0:48 General Enquiry full conversation Hindi 2.0/10 0.695 -0.27
211121789106… scored 2026-09-11 IS_MFG_HR_HRPO_Sep26 3:21 General Enquiry full conversation Hindi 2.0/10 0.484 +0.40
211121788953… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 1:00 Does_not_deal_Steel full conversation Hindi 2.0/10 0.528 -0.38
211121788438… scored 2026-09-03 IS_MFG_HR_HRPO_Sep26 2:27 No_requirement full conversation Hindi 2.0/10 0.721 mono -0.12
211121788438… scored 2026-09-03 IS_MFG_HR_HRPO_Sep26 1:16 Onboarded full conversation Hindi 2.0/10 0.444 +0.58
349721789648… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 1:37 Wrap up time exceeded :0 full conversation English 2.0/10 0.51 -0.31
349721789648… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 0:40 No_requirement full conversation Hindi 2.0/10 0.746 mono -0.30
211121789724… scored 2026-09-18 IS_MFG_CR_GI_GP_Coated_Sep 1:20 Onboarded full conversation Hindi 2.0/10 0.576 +0.64
211121789124… scored 2026-09-11 IS_MFG_HR_HRPO_Sep26 0:58 No_requirement full conversation Hindi 2.0/10 0.57 -0.19
211121789552… scored 2026-09-16 IS_MFG_CR_GI_GP_Coated_Sep 1:29 General Enquiry full conversation Hindi 2.0/10 0.584 +0.18
211121788937… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 0:40 Call_back_later full conversation Hindi 2.0/10 0.533 0.07
211121785842… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 1:12 General Enquiry full conversation English 2.0/10 0.457 +0.36
211121789554… scored 2026-09-16 IS_MFG_CR_GI_GP_Coated_Sep 0:50 No_requirement full conversation Hindi 2.0/10 0.74 mono -0.40
349721789641… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 0:41 General Enquiry full conversation English 2.0/10 0.6 -0.40
211121788865… scored 2026-09-08 IS_MFG_HR_HRPO_Sep26 0:29 No_requirement short or unclear Hindi 2.0/10 0.548 +0.20
211121788952… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 0:40 General Enquiry full conversation Hindi 2.0/10 0.639 0.00
211121789730… scored 2026-09-18 IS_MFG_CR_GI_GP_Coated_Sep 2:02 General Enquiry full conversation Hindi 2.0/10 0.434 -0.52
211121788953… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 1:18 No_requirement full conversation Hindi 2.0/10 0.583 +0.22
211121789541… scored 2026-09-16 IS_MFG_HR_HRPO_Sep26 0:49 General Enquiry full conversation Hindi 2.0/10 0.582 -0.47
211121788438… scored 2026-09-03 IS_MFG_HR_HRPO_Sep26 0:45 No_requirement full conversation Hindi 2.0/10 0.732 mono +0.39
211121789125… scored 2026-09-11 IS_MFG_HR_HRPO_Sep26 0:49 Call_back_later full conversation Hindi 2.0/10 0.551 0.07
211121789456… scored 2026-09-15 IS_MFG_HR_HRPO_Sep26 0:41 General Enquiry full conversation Hindi 2.0/10 0.492 0.00
211121788438… scored 2026-09-03 IS_MFG_HR_HRPO_Sep26 0:55 No_requirement full conversation English 2.0/10 0.698 -0.62
211121788439… scored 2026-09-03 IS_MFG_HR_HRPO_Sep26 1:05 General Enquiry full conversation Hindi 2.0/10 0.675 -0.44
211121789109… scored 2026-09-11 IS_MFG_HR_HRPO_Sep26 0:51 Does_not_deal_Steel full conversation English 2.0/10 0.755 mono -0.66
211121789041… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 0:41 No_requirement full conversation Hindi 2.0/10 0.816 mono -0.22
211121789125… scored 2026-09-11 MSME_IS_PANIndia_NewReg_26 2:30 General Enquiry full conversation Hindi 2.0/10 0.544 +0.22
211121789543… scored 2026-09-16 IS_MFG_HR_HRPO_Sep26 1:47 General Enquiry full conversation English 2.0/10 0.55 +0.56
211121789124… scored 2026-09-11 IS_MFG_HR_HRPO_Sep26 1:26 Does_not_deal_Steel full conversation Hindi 2.0/10 0.651 -0.09
211121788867… scored 2026-09-08 IS_MFG_HR_HRPO_Sep26 0:46 No_requirement full conversation Hindi 2.0/10 0.83 mono -0.22
211121789109… scored 2026-09-11 IS_MFG_HR_HRPO_Sep26 0:48 General Enquiry full conversation Hindi 2.0/10 0.742 mono -0.20
211121788952… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 0:57 No_requirement full conversation Hindi 2.0/10 0.653 -0.43
211121789727… scored 2026-09-18 IS_MFG_CR_GI_GP_Coated_Sep 0:52 No_requirement full conversation Hindi 2.0/10 0.752 mono -0.36
211121789465… scored 2026-09-15 MSME_IS_PANIndia_NewReg_26 3:12 Wrap up time exceeded :0 full conversation Hindi 2.0/10 0.677 +0.44
211121789727… scored 2026-09-18 IS_MFG_CR_GI_GP_Coated_Sep 1:53 General Enquiry full conversation Hindi 2.0/10 0.413 0.03
211121788958… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 0:41 Does_not_deal_Steel full conversation Hindi 2.0/10 0.661 -0.38
211121785829… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 0:40 General Enquiry full conversation Hindi 2.0/10 0.654 0.00
211121789040… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 0:49 Call_back_later full conversation English 2.0/10 0.355 -0.34
211121788863… scored 2026-09-08 IS_MFG_HR_HRPO_Sep26 0:53 No_requirement full conversation Hindi 2.0/10 0.605 +0.23
211121789044… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 0:50 General Enquiry full conversation Hindi 2.0/10 0.712 -0.12
211121788514… scored 2026-09-04 IS_MFG_HR_HRPO_Sep26 1:08 No_requirement full conversation Hindi 2.0/10 0.604 -0.16
349721789629… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 2:20 General Enquiry full conversation Hindi 2.0/10 0.419 -0.47
211121789033… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 0:52 full conversation Hindi 2.0/10 0.748 mono -0.33
211121785761… scored 2026-08-03 IS_MFG_HR_HRPO_Opp_Aug26 0:44 Onboarded full conversation Gujarati 2.0/10 0.667 +0.53
211121788958… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 0:40 No_requirement full conversation Hindi 2.0/10 0.813 mono -0.22
211121785842… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 0:53 No_requirement full conversation English 2.0/10 0.652 +0.26
349721789629… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 0:58 full conversation Hindi 2.0/10 0.707 -0.20
211121789039… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 0:43 General Enquiry short or unclear Hindi 2.0/10 0.484 0.00
211121788782… scored 2026-09-07 IS_MFG_HR_HRPO_Sep26 0:51 No_requirement full conversation Hindi 2.0/10 0.575 -0.01
211121788430… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 1:27 General Enquiry full conversation English 2.0/10 0.602 0.11
211121789042… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 3:09 Wrap up time exceeded :0 full conversation Hindi 2.0/10 0.439 0.12
349721789647… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 0:50 No_requirement full conversation Hindi 2.0/10 0.631 0.15
211121788515… scored 2026-09-04 IS_MFG_HR_HRPO_Sep26 1:22 full conversation Hindi 2.0/10 0.578 -0.22
211121788782… scored 2026-09-07 IS_MFG_HR_HRPO_Sep26 1:11 No_requirement full conversation Hindi 2.0/10 0.64 -0.50
349721782974… scored 2026-07-02 IS_MFG_HR_HRPO_PM_Opp_Jul2 1:41 General Enquiry full conversation English 2.5/10 0.655 -0.30
211121789548… scored 2026-09-16 MSME_IS_India_ProductOpps_ 1:30 Onboarded full conversation Hindi 2.5/10 0.631 +0.20
211121788416… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 1:23 General Enquiry full conversation Hindi 3.0/10 0.618 +0.20
211121789109… scored 2026-09-11 IS_MFG_HR_HRPO_Sep26 4:27 General Enquiry full conversation Hindi 3.0/10 0.544 0.14
211121788864… scored 2026-09-08 IS_MFG_HR_HRPO_Sep26 1:16 Onboarded full conversation Hindi 3.0/10 0.543 +0.78
349721789648… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 1:02 Call_back_later full conversation English 3.0/10 0.611 -0.16
349721789715… scored 2026-09-18 IS_MFG_CR_GI_GP_Coated_Sep 3:07 Onboarded full conversation English 3.0/10 0.402 +0.65
211121789729… scored 2026-09-18 IS_MFG_CR_GI_GP_Coated_Sep 2:27 Onboarded full conversation Hindi 3.0/10 0.603 +0.41
349721784532… scored 2026-07-20 IS_MFG_CR_GI_Coated_Opp_Ju 2:46 General Enquiry full conversation Hindi 3.0/10 0.657 +0.36
211121789462… scored 2026-09-15 MSME_IS_India_ProductOpps_ 1:14 Wrap up time exceeded :0 full conversation Hindi 3.0/10 0.571 +0.41
211121788782… scored 2026-09-07 IS_MFG_HR_HRPO_Sep26 2:54 General Enquiry full conversation Hindi 3.0/10 0.635 0.07
211121785828… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 1:41 Call_back_later full conversation Hindi 3.0/10 0.641 -0.11
211121789550… scored 2026-09-16 IS_MFG_CR_GI_GP_Coated_Sep 2:21 General Enquiry full conversation Hindi 3.0/10 0.479 +0.28
211121788515… scored 2026-09-04 IS_MFG_HR_HRPO_Sep26 1:21 full conversation Hindi 3.0/10 0.467 +0.56
211121789124… scored 2026-09-11 IS_MFG_HR_HRPO_Sep26 5:10 Onboarded full conversation English 3.0/10 0.496 +0.45
211121789543… scored 2026-09-16 IS_MFG_HR_HRPO_Sep26 4:48 Onboarded full conversation Hindi 3.0/10 0.493 +0.38
211121788937… scored 2026-09-09 MSME_IS_India_ProductOpps_ 1:30 General Enquiry short or unclear Hindi 3.0/10 0.325 -0.20
211121789123… scored 2026-09-11 IS_MFG_HR_HRPO_Sep26 4:18 General Enquiry full conversation Hindi 3.0/10 0.494 +0.35
211121785842… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 1:44 No_requirement full conversation Hindi 3.0/10 0.746 mono +0.26
211121789038… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 0:41 General Enquiry full conversation Hindi 3.0/10 0.607 0.00
211121785933… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 0:51 General Enquiry full conversation Hindi 3.0/10 0.482 +0.28
211121788951… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 0:57 Onboarded full conversation Hindi 3.0/10 0.566 +0.18
211121785840… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 3:31 General Enquiry full conversation Hindi 3.0/10 0.555 0.12
211121789037… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 1:06 General Enquiry full conversation Hindi 3.0/10 0.502 -0.26
211121788781… scored 2026-09-07 IS_MFG_HR_HRPO_Sep26 4:57 General Enquiry full conversation Hindi 3.0/10 0.434 +0.46
211121789108… scored 2026-09-11 IS_MFG_HR_HRPO_Sep26 2:30 General Enquiry full conversation Hindi 3.0/10 0.53 0.03
211121789026… scored 2026-09-10 MSME_IS_India_ProductOpps_ 1:49 General Enquiry full conversation Hindi 3.0/10 0.532 0.06
211121788958… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 2:53 Onboarded full conversation Hindi 3.0/10 0.383 +0.59
211121789041… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 2:03 full conversation Hindi 3.0/10 0.732 mono +0.43
211121785828… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 2:35 Onboarded full conversation English 4.0/10 0.378 +0.86
211121785761… scored 2026-08-03 IS_MFG_HR_HRPO_Opp_Aug26 1:14 General Enquiry full conversation English 4.0/10 0.592 -0.06
211121788937… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 2:53 General Enquiry full conversation Hindi 4.0/10 0.715 -0.04
211121789037… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 1:03 Onboarded full conversation Hindi 4.0/10 0.541 +0.66
211121789128… scored 2026-09-11 MSME_IS_India_ProductOpps_ 2:28 Wrap up time exceeded :0 full conversation English 4.0/10 0.338 +0.53
211121788342… scored 2026-09-02 MSME_IS_India_ProductOpps_ 3:37 Onboarded full conversation Hindi 4.5/10 0.708 +0.50
349721785231… scored 2026-07-28 IS_MFG_CR_GI_Coated_Opp_Ju 1:53 General Enquiry full conversation Hindi 4.5/10 0.612 -0.16
211121785934… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 0:46 General Enquiry full conversation English 5.0/10 0.497 +0.52
211121785843… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 1:07 Call_back_later full conversation English 5.0/10 0.637 -0.50
211121788349… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 5:15 Onboarded full conversation Hindi 5.0/10 0.28 +0.79
211121788347… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 3:51 General Enquiry full conversation Hindi 5.0/10 0.504 0.10
211121789039… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 3:32 Onboarded full conversation Hindi 5.0/10 0.74 mono +0.39
211121785843… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 5:14 Onboarded full conversation Hindi 5.0/10 0.512 +0.25
211121789040… scored 2026-09-10 MSME_IS_India_ProductOpps_ 1:36 General Enquiry full conversation English 5.5/10 0.72 +0.20
211121788416… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 4:24 General Enquiry full conversation Hindi 5.5/10 0.503 -0.05
211121789023… scored 2026-09-10 MSME_IS_India_ProductOpps_ 7:12 Wrap up time exceeded :0 full conversation Hindi 5.5/10 0.34 -0.17
349721789647… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 7:23 Onboarded full conversation English 6.0/10 0.287 +0.32
349721782995… scored 2026-07-02 IS_MFG_HR_HRPO_PM_Opp_Jul2 7:32 Onboarded full conversation English 8.0/10 0.572 +0.42
211121788435… n/a 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:25 Call_back_later no conversation English n/a 0.0 n/a
349721789638… n/a 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 0:43 General Enquiry no conversation English n/a – n/a
211121788865… n/a 2026-09-08 IS_MFG_HR_HRPO_Sep26 0:26 Ringing_NoResponse no conversation English n/a – n/a
211121788952… n/a 2026-09-09 MSME_IS_India_ProductOpps_ 0:43 Onboarded no conversation Gujarati n/a 1.0 mono n/a
211121788957… n/a 2026-09-09 IS_MFG_HR_HRPO_Sep26 1:11 General Enquiry no conversation English n/a – n/a
211121789044… n/a 2026-09-10 IS_MFG_HR_HRPO_Sep26 0:47 General Enquiry no conversation English n/a – n/a
211121789109… n/a 2026-09-11 IS_MFG_HR_HRPO_Sep26 0:44 Ringing_NoResponse no conversation English n/a – n/a
211121788347… n/a 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 0:24 General Enquiry no conversation English n/a 0.0 n/a
211121789109… n/a 2026-09-11 IS_MFG_HR_HRPO_Sep26 0:50 General Enquiry no conversation Gujarati n/a 0.0 n/a
211121789111… n/a 2026-09-11 IS_MFG_HR_HRPO_Sep26 0:48 General Enquiry no conversation Gujarati n/a 0.0 n/a
211121788435… n/a 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:26 General Enquiry no conversation English n/a 0.462 n/a
211121789549… n/a 2026-09-16 IS_MFG_CR_GI_GP_Coated_Sep 1:11 Does_not_deal_Steel no conversation Hindi n/a 0.0 n/a
211121789628… n/a 2026-09-17 MSME_IS_India_ProductOpps_ 0:50 General Enquiry no conversation English n/a – n/a
211121788864… n/a 2026-09-08 IS_MFG_HR_HRPO_Sep26 0:29 General Enquiry no conversation English n/a 0.0 n/a
211121788865… n/a 2026-09-08 IS_MFG_HR_HRPO_Sep26 0:20 Send_Email no conversation Hindi n/a 1.0 mono n/a
211121788432… n/a 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:44 General Enquiry no conversation English n/a 0.437 n/a
211121789455… n/a 2026-09-15 IS_MFG_HR_HRPO_Sep26 0:44 General Enquiry no conversation Gujarati n/a 1.0 mono n/a
211121789455… n/a 2026-09-15 IS_MFG_HR_HRPO_Sep26 0:54 General Enquiry no conversation English n/a 1.0 mono n/a
211121788435… n/a 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:44 General Enquiry no conversation English n/a – n/a
211121789464… n/a 2026-09-15 IS_MFG_HR_HRPO_Sep26 1:05 Ringing_NoResponse no conversation English n/a 1.0 mono n/a
211121788342… n/a 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 0:28 Call transferred to regional language no conversation Gujarati n/a 0.615 n/a
211121788867… n/a 2026-09-08 IS_MFG_HR_HRPO_Sep26 0:22 General Enquiry no conversation English n/a 0.462 n/a
349721785405… n/a 2026-07-30 IS_MFG_CR_GI_Coated_Opp_Ju 0:35 Ringing_NoResponse no conversation English n/a – n/a
349721782983… n/a 2026-07-02 IS_MFG_HR_HRPO_PM_Opp_Jul2 0:22 Ringing_NoResponse no conversation Gujarati n/a 1.0 mono n/a
349721782910… n/a 2026-07-01 IS_MFG_HR_HRPO_PM_Opp_Jul2 0:32 Call_back_later no conversation Gujarati n/a 0.243 n/a
349721782997… n/a 2026-07-02 IS_MFG_HR_HRPO_PM_Opp_Jul2 0:38 No_requirement no conversation English n/a – n/a
211121788418… n/a 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:52 No_requirement no conversation Gujarati n/a 0.2 n/a
211121785844… n/a 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 0:44 Wrap up time exceeded :0 no conversation English n/a – n/a
211121785842… n/a 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 0:36 General Enquiry no conversation English n/a 0.333 n/a
211121788952… n/a 2026-09-09 IS_MFG_HR_HRPO_Sep26 0:41 Ringing_NoResponse no conversation English n/a – n/a
211121785840… n/a 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 0:28 Ringing_NoResponse no conversation English n/a – n/a
211121789033… n/a 2026-09-10 IS_MFG_HR_HRPO_Sep26 1:12 Wrap up time exceeded :0 no conversation English n/a – n/a
211121789106… n/a 2026-09-11 IS_MFG_HR_HRPO_Sep26 0:40 no conversation English n/a 0.583 n/a
211121788340… n/a 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 0:29 Call_back_later no conversation English n/a 0.0 n/a
211121788521… queued 2026-09-04 IS_MFG_HR_HRPO_Sep26 0:20 General Enquiry n/a – pending – n/a
211121788341… queued 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 0:16 Send_Email n/a – pending – n/a
211121788432… queued 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:25 General Enquiry n/a – pending – n/a
211121788863… queued 2026-09-08 IS_MFG_HR_HRPO_Sep26 0:19 Onboarded n/a – pending – n/a
211121785843… queued 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 0:27 General Enquiry n/a – pending – n/a
211121788417… queued 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:17 Onboarded n/a – pending – n/a
211121788430… queued 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:46 General Enquiry n/a – pending – n/a
211121785933… queued 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 0:32 General Enquiry n/a – pending – n/a
349721784885… queued 2026-07-24 IS_MFG_HR_HRPO_PM_Opp_Jul2 0:11 General Enquiry n/a – pending – n/a
211121788346… queued 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 0:22 General Enquiry n/a – pending – n/a
211121785839… queued 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 0:22 General Enquiry n/a – pending – n/a
211121788781… queued 2026-09-07 IS_MFG_HR_HRPO_Sep26 0:28 Ringing_NoResponse n/a – pending – n/a
211121788435… queued 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:29 Does_not_deal_Steel n/a – pending – n/a
349721782906… queued 2026-07-01 IS_MFG_HR_HRPO_PM_Opp_Jul2 0:15 Ringing_NoResponse n/a – pending – n/a
211121788867… queued 2026-09-08 IS_MFG_HR_HRPO_Sep26 0:15 Send_Email n/a – pending – n/a
349721785233… queued 2026-07-28 IS_MFG_CR_GI_Coated_Opp_Ju 0:43 General Enquiry n/a – pending – n/a
211121788417… n/a 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:25 General Enquiry no conversation English n/a 0.0 n/a
211121788419… queued 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:14 Ringing_NoResponse n/a – pending – n/a