Call 21112178903363911 2026-09-10 · Kartikey Chauhan · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | — | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: The call begins with a prolonged exchange of 'hello' before the conversation starts.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: wrong_product
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +0/−1
from 2 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and identified himself but failed to ask for permission to speak before proceeding.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook or value proposition, instead jumping directly to asking about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was terminated by the customer before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
[10s] AGENT: Uh sir, in this Pro-Tech Ventures, do you have any steel requirement? Something like HR etc.?
Summary
The agent contacted a lead at Pro-Tech Ventures to inquire about steel requirements. The customer immediately stated they do not have a steel segment, which disqualified the lead and ended the call.
Coaching
Your opener missed asking for permission to speak; starting with 'Is this a good time for a quick chat?' can help warm up the customer before you ask about their needs.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | [6s] AGENT: Yes yes sir, good evening. Kartikeya was speaking from JSW One. The agent greeted and identified himself but failed to ask for permission to speak before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | [10s] AGENT: Uh sir, in this Pro-Tech Ventures, do you have any steel requirement? Something like HR etc.? The agent did not provide a hook or value proposition, instead jumping directly to asking about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before the agent had an opportunity to pitch any USPs. |
| SL5 Qualify | 2 | pass | – | 2.0 | [10s] AGENT: Uh sir, in this Pro-Tech Ventures, do you have any steel requirement? Something like HR etc.? Agent successfully executed the intent of this step by asking if a requirement for steel exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly after the customer denied having a requirement, with no next step established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.748 heavy | 9.2s | 3.1s | 39.7s | 3.8s | 241.3 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
हेलो।
agent
1.3s
Hello.
हेलो।
customer
2.0s
Hello.
हेलो।
agent
2.5s
Hello.
हेलो।
customer
3.5s
Hello.
हेलो।
agent
4.4s
Hello.
हेलो।
customer
5.1s
Yes, speak.
हाँ बोलिए।
agent
5.8s
Yes yes sir, good evening. Kartikeya was speaking from JSW One.
हाँ जी हाँ जी सर, गुड इवनिंग। कार्तिकेय बात कर रहा था JSW One से।
customer
9.0s
Yes, speak.
हाँ बोलिए।
agent
9.7s
Uh sir, in this Pro-Tech Ventures, do you have any steel requirement? Something like HR etc.?
अह सर ये Pro-Tech Ventures में अपना स्टील का रिक्वायरमेंट रहता है क्या? एच आर वगेरा का कुछ?
customer
13.8s
No, no.
नहीं नहीं।
agent
15.2s
You don't have a steel segment?
स्टील सेगमेंट नहीं है आपका?