21112178843869121 · Call

Call 21112178843869121 2026-09-03 · Kartikey Chauhan · 1:16

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Onboarded	full conversation 18 turns, clean transcript (0% inaudible)	Hindi	18	supply_led (campaign_name:medium)

Audio: clear: No significant issues.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

2 /4 flags

segment: trader material: HR 3.15mm

3 · Supply

spec_not_available

Customer states a previous requirement for 3.15mm HR was not available from JSW One.

4 · Sentiment

the CUSTOMER

+0.58

confidence high · +10/−3 from 12 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not ask for permission to speak, but instead jumped directly to a qualification question.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The agent did not provide any hook or benefit statement, moving directly from introduction to asking for a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The agent asked no discovery questions to understand the customer's business or needs.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Qualify

So sir, do you have any requirement for HR etc. right now?

Summary

The agent contacted a lead who stated they had no immediate requirement. The customer referenced a past instance where JSW One could not supply the required material (3.15mm HR). The customer promised to check for new requirements in two days and connect back; the agent said they would send a message.

Coaching

You must follow the script structure: ask for permission before you qualify, and use a hook to create interest instead of just asking for requirements.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	So sir, do you have any requirement for HR etc. right now? The agent did not ask for permission to speak, but instead jumped directly to a qualification question.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The agent did not provide any hook or benefit statement, moving directly from introduction to asking for a requirement.
SL3 Discovery (6 Qs)	2	fail	0	0.0	The agent asked no discovery questions to understand the customer's business or needs.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No USPs were pitched as no discovery was done to identify a relevant trigger.
SL5 Qualify	2	pass	–	2.0	So sir, do you have any requirement for HR etc. right now? The agent successfully asked if the customer had a current requirement.
SL6 Closure with next step	1	fail	–	0.0	Alright, I'll send you a message, you can connect with sir, okay? The agent did not commit to a specific callback, instead placing the onus on the customer to connect back.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.444	13.5s	16.9s	45.6s	3.1s	280.0	0	9	9	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.7s

Hello

हेलो

agent

1.8s

Hello

हेलो

customer

2.9s

Hello

हेलो

agent

3.9s

Hello, uh sir good evening. This is Karthik calling from JSW One.

हेलो, uh सर गुड इवनिंग। कार्तिक है बात कर रहा था JSW One से।

customer

7.3s

From where?

कहां से?

agent

8.2s

JSW One sir.

JSW One सर।

customer

9.6s

Okay ji.

अच्छा जी।

agent

10.4s

Yes, yes. See, T K Engineering Traders, you have something registered here.

हांजी हांजी। देखिए T K Engineering Traders आपका कुछ registered है इधर।

customer

13.1s

Yes.

हांजी।

agent

13.6s

So sir, do you have any requirement for HR etc. right now?

तो सर जी अभी कुछ requirement होगा आपका HR वगेरा में?

customer

16.1s

Sir, not at the moment. I had placed one requirement, but you didn't have that material. So

सर फिलहाल तो नहीं है। मैंने एक requirement डाली थी अभी वो material था नहीं आपके पास। तो

agent

20.0s

For 3.15, perhaps.

3.15 का शायद।

customer

21.1s

Hmm hmm hmm hmm.

हम्म हम्म हम्म हम्म।

agent

22.5s

Okay.

अच्छा।

customer

23.1s

So for now, my requirement... I mean, I will be able to tell you the day after tomorrow. If there is any requirement. Because tomorrow I am a bit out of station. After coming back the day after tomorrow, I will talk to my team and if there is any requirement, I will definitely connect with you.

तो अभी फिलहाल तो मेरी requirement मतलब या तो मैं आपको परसों बता पाऊंगा जी। कोई requirement होगी। क्योंकि कल मैं out of station हूं थोड़ा। कल एक बार मैं परसों आके एक बार मैं team से बात करके आपको requirement अगर कोई होती है तो मैं आपको ज़रूर connect करता हूं।

agent

32.1s

Okay okay, sure sir. Alright, I'll send you a message, you can connect with sir, okay?

Okay okay, sure sir. चलो मैं आपको message डाल देता हूं, आप connect कर लेना सर से, ठीक है?

customer

35.4s

Okay, okay ji.

ठीक है, ठीक है जी।

agent

36.6s

Okay sir.