Call 21112178841903671 2026-09-03 · Kartikey Chauhan · 3:36
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 58 turns, clean transcript (2% inaudible) | Hindi | 58 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not significantly impact transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.16
confidence high · +14/−5
from 13 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent asked about business type and brands used, but missed key questions like monthly tonnage, payment terms, and past JSW buying history.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer had a future requirement, but the agent did not schedule a specific callback date, leaving it open-ended.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended vaguely without a confirmed quote, a specific callback date, or a scheduled walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Yes sir, good afternoon. This is Kartikeya speaking from JSW One.
Summary
The customer, a pipe manufacturer from Ludhiana, confirmed a 20 MT requirement for HR sheets in the next 1-2 weeks. The agent quoted a price, which the customer found high. The agent handled the price objection by referencing market conditions but failed to conduct deep discovery or establish a firm next step, ending the call by asking the customer to reach out when ready.
Coaching
When a customer gives a future timeline like 'next week or the week after', you must lock in a specific date and time to call them back instead of leaving it open.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes sir, good afternoon. This is Kartikeya speaking from JSW One. The agent provided a warm, professional opening and identified the company and reason for calling. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 3 | 0.5 | Sir, you had registered from R K Engineering Works... Okay, it's needed in Ludhiana, right? Agent confirmed company name and city, and involvement was implied, but failed to verify the contact number. |
| NR3 Full discovery (8 Qs) | 3 | fail | 3 | 0.0 | Okay sir, what do you make from this?... What make... are you taking JSW, are you taking Tata, or your own commercial... Agent asked about business type and brands used, but missed key questions like monthly tonnage, payment terms, and past JSW buying history. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stockyard availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | When the requirement arises, just tell me the size and tonnage. The customer had a future requirement, but the agent did not schedule a specific callback date, leaving it open-ended. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | I have sent you a WhatsApp. Let me know, okay? The call ended vaguely without a confirmed quote, a specific callback date, or a scheduled walkthrough. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | Sixty-one is very high. |
Yes sir, the market has gone up now. You'll see, in the market it will be available for even higher. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.599 | 51.6s | 34.6s | 129.8s | 6.7s | 324.4 | 0 | 30 | 28 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello
हेलो
agent
2.2s
Hello
हेलो
customer
3.5s
Hello
हेलो
agent
4.1s
Hello, yes. Yes sir, good afternoon. This is Kartikeya speaking from JSW One.
हेलो हां जी हां जी सर गुड आफ्टरनून कार्तिक ये बात कर रहा था जे एस डब्लू वन से
customer
8.2s
Yes.
हां जी
agent
8.8s
Sir, you had registered from R K Engineering Works, where you have a requirement for steel.
ये सर आर के इंजीनियरिंग वर्क्स से आपने रजिस्टर किया था जिसमें अपना स्टील का रिक्वायरमेंट रहता है
customer
12.2s
Yes, absolutely we do.
जी बिल्कुल रहता है जी
agent
13.7s
Okay sir, what do you take? HR, CR, GP?
अच्छा सर क्या लेते हो आप एच आर सी आर जी पी
customer
15.2s
We have HR sheets, sir.
एच आर की शीट्स रहती हैं सर
agent
16.9s
Okay, HR sheet.
ठीक है एच आर की शीट
customer
18.2s
Yes.
हां जी
agent
18.9s
Okay sir, what do you make from this?
अच्छा सर क्या बनाते हो आप इससे
customer
20.3s
Sir, coils are made from this, round pipes.
सर इसके कोइल बनते हैं गोल पाइप
agent
22.6s
Okay, pipes etc.
अच्छा पाइप वगेरा
customer
23.5s
Yes, pipes are made.
हां पाइप बनते हैं
agent
24.7s
Okay, okay. So is this of steel grade?
ठीक है ठीक है ओके तो अपना ये स्टील ग्रेड का है
customer
27.3s
Any grade of material is fine, it should be soft so that it bends easily.
ग्रेड कोई भी मटेरियल हो नरम सा हो जो इजीली बेंड हो जाए
agent
30.1s
Okay, it should be soft. Okay, you take it. What make... are you taking JSW, are you taking Tata, or your own commercial... I said sir, make like everyone's, Tata's, SAIL's, or commercial and that one and that...
अच्छा नरम हो जाए ना ठीक है अच्छा लेते हो आप मेक कैसे जे एस डब्लू ले रहे हो टाटा ले रहे हो या अपना कमर्शियल मैंने कहा सर मेक जैसे सबका टाटा का सेल का या कमर्शियल एंड जो वाला एंड जो
customer
37.6s
Be it SAIL, or be it Tata, or JSW.
सेल होए चाहे टाटा होए जे एस डब्लू
agent
39.6s
Okay, so you take primary, right?
अच्छा मतलब प्राइमरी लेते हो ना आप
customer
40.9s
Yes, yes.
हां हां
agent
41.8s
Okay, okay, fine. If you have any requirement now, tell me.
अच्छा ओके ठीक है अभी है कुछ रिक्वायरमेंट तो बताओ
customer
43.5s
If there is any other, then the material just needs to be very soft. If it's from any other company, that will also work.
अगर कोई और भी हो तो बस मटेरियल मतलब ज्यादा नरम होना चाहिए अगर कोई और कंपनी का भी होगा तो वो भी चल जाएगा
agent
48.2s
Okay, what thickness do you have?
अच्छा क्या थिकनेस में रहती है आपकी
customer
49.9s
Pardon?
हैं जी
agent
50.4s
I said sir, what are the thicknesses?
मैंने कहा सर कौन कौन सी थिकनेस रहती है
customer
52.1s
One thickness is four and a half mm and one is five mm.
थिकनेस एक रहती है साढ़े चार एम एम और एक रहती है पांच एम एम
agent
54.4s
Four and a half and five.
साढ़े चार और पांच
customer
55.7s
Yes.
हां
agent
56.3s
Okay, it's needed in Ludhiana, right?
ठीक है लुधियाना में चाहिए रहता है है ना
customer
58.2s
Yes, yes.
जी जी
agent
58.8s
Okay, so if you have a requirement now, tell me sir, I'll give you the rates and all then.
ओके तो अभी है रिक्वायरमेंट तो बताओ सर रेट्स वगेरा देता हूं फिर मैं
customer
61.6s
The requirement will be twenty metric tons. Twenty.
रिक्वायरमेंट बीस मेट्रिक टन होगी बीस
agent
63.7s
Ten ten tons?
दस दस टन
customer
64.6s
Yes, twenty metric tons.
हां बीस मेट्रिक टन
agent
65.8s
Okay, so when, is the plan to buy next week or this week?
अच्छा अभी मतलब कब अगले हफ्ते या इसी हफ्ते खरीदने का प्लान है
customer
68.1s
No, next, next or next to next week.
नहीं नेक्स्ट नेक्स्ट या नेक्स्ट टू नेक्स्ट हफ्ते
agent
70.1s
Next, right?
नेक्स्ट है ना
customer
71.1s
The requirement will be next week or next to next week.
रिक्वायरमेंट जो है वो नेक्स्ट हफ्ते या नेक्स्ट टू नेक्स्ट हफ्ते होगी
agent
74.1s
Okay, you have material now. Understood, understood.
अच्छा अभी मटेरियल है समझ गया समझ गया
agent
76.1s
Okay, I'll send you a message. When the requirement arises, just tell me the size and tonnage.
चलो मैं ना आपको मैसेज डाल के रखता हूं रिक्वायरमेंट बने तो एक बारी साइज और टनेज वगेरा बता देना
customer
79.1s
What will be the approx rate?
एप्रोक्स रेट क्या रहेगा
agent
80.4s
Approx sir, today's rate is sixty-one five hundred.
एप्रोक्स सर अभी आज का तो मेरा कितना है सिक्सटी वन फाइव हंड्रेड है
customer
82.8s
Sixty-one is very high.
सिक्सटी वन तो बहुत हाई है
agent
84.1s
For Ludhiana.
लुधियाना का
agent
85.1s
Yes sir, the market has gone up now. You'll see, in the market it will be available for even higher.
हां जी सर मार्केट ऊपर चली गई ना अभी आप देखना मार्केट में तो और ऊपर मिलना होगा
customer
88.1s
Will it go up further?
और जाएगी ऊपर
agent
89.2s
Right now it has come down. The rate has been the same for two-three days.
अभी तो कम गई है दो तीन दिन से सेम रेट है
customer
91.5s
We have put purchasing on hold, you see.
हमने परचेसिंग होल्ड करी हुई है ना
agent
93.1s
Okay.
अच्छा
customer
93.9s
Yes.
हां
agent
94.8s
So let's see, if it reduces by next week or the week after, then...
तो देखो अगले हफ्ते या उसके अगले हफ्ते तक कुछ कम होगा तो
customer
97.5s
Okay.
ओके
agent
98.1s
[inaudible]
customer
98.6s
No problem, you send it to me. If you want to send, send your company details.
कोई बात नहीं आप भेज दीजिए मुझे भेजना है अपनी कंपनी डिटेल्स भेज दीजिए
agent
101.3s
I'm sending it. I have sent you a WhatsApp. Let me know, okay?
भेजता हूं मैंने ना व्हाट्सएप डाल दिया आपको बताना ठीक है
customer
103.4s
Yes, okay, okay.
हां ओके ओके
agent
104.8s
Okay.
ओके