Call 21112178593323581 2026-08-05 · Kartikey Chauhan · 1:39
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Onboarded | full conversation 32 turns, clean transcript (0% inaudible) | Hindi | 32 | supply_led (campaign_name:medium) |
Audio: clear: Some light background noise is present but it does not affect transcription reliability.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.72
confidence high · +8/−0
from 22 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and JSW One but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a price or availability hook, instead jumping directly to a requirement check.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any discovery questions; the customer immediately took control by asking for a price.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Okay, okay. I will tell you sir.
Summary
The agent contacted a lead whose company had recently merged. The customer immediately requested a price for 2.5mm HR sheet, which the agent provided. The agent did not perform any discovery or pitch any USPs, and the call ended with the customer deferring the conversation and the agent suggesting a generic text follow-up.
Coaching
When a customer asks for a price immediately, try to ask at least one or two discovery questions first to understand their need before quoting.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh yes sir, good evening. Karthikeya this side from JSW One. The agent identified himself and JSW One but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Uh sir, in your Marcos Filter, do you have any steel requirement at the end? The agent did not lead with a price or availability hook, instead jumping directly to a requirement check. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions; the customer immediately took control by asking for a price. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was performed to identify customer needs. |
| SL5 Qualify | 2 | fail | – | 0.0 | And your quantity sir, can I... minimum quantity is 5 tons to purchase from us. The customer volunteered a requirement, but the agent failed to capture the required quantity, instead just stating the MOQ. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I'll drop you a text, you can save my number and connect with me, okay? For any requirement. The call ended with a generic, non-committal follow-up, not a specific next step like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Okay, okay. I will tell you sir. |
I'll drop you a text, you can save my number and connect with me, okay? For any requirement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.625 | 27.0s | 16.2s | 55.8s | 5.0s | 268.9 | 0 | 14 | 18 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello?
agent
1.3s
Hello?
customer
2.3s
Yeah.
agent
3.0s
Uh yes sir, good evening. Karthikeya this side from JSW One.
customer
5.9s
Answer.
agent
6.6s
Uh sir, in your Marcos Filter, do you have any steel requirement at the end?
customer
10.0s
No sir.
customer
11.3s
Oh, Marcos Filter has closed, sir. It has merged with RK Force, sir.
Oh, Marcos Filter to close ho gaya hai sir. RK Force se merge ho gaya hai sir.
agent
14.8s
Okay, okay. So that means it's in another firm. So in that, are you procuring steel from us or from some distributor as of now?
ठीक है, ठीक है। तो मतलब दूसरे फर्म में है। तो उसमे मतलब steel आप procure कर रहे हो हमारे से या फिर किसी distributor से कर रहे हो as of now?
customer
19.8s
As of now.
customer
21.0s
Okay, okay. Now 2.5 HR sheet price?
agent
23.9s
Okay, 2.5 HR sheet, right?
Okay, 2.5 HR sheet, na?
customer
25.4s
Yeah sir, 8 by 4.
agent
26.4s
Uh sir, our price is 58,500 ex-Bangalore.
customer
30.0s
Ex-Bangalore, sir?
agent
31.0s
Yes, 58,500.
हां, 58,500.
customer
32.3s
58,500 including GST, sir?
agent
34.1s
No sir, without GST. HR sheets.
customer
35.9s
Without GST. Okay, okay, okay.
agent
37.3s
Hmm hmm.
agent
38.0s
58,500.
customer
38.6s
58,500 per ton.
agent
39.5s
Per ton.
customer
40.1s
Okay, okay.
customer
40.9s
I will tell you sir.
agent
41.9s
Okay. And your quantity sir, can I... minimum quantity is 5 tons to purchase from us.
customer
44.8s
Yeah.
customer
45.4s
Okay, I will...
agent
46.0s
I'll drop you a text, you can save my number and connect with me, okay? For any requirement.
customer
49.8s
Okay.
agent
50.2s
Okay, thank you so much.
customer
51.5s
Okay.