21112178843753951 · Call

Call 21112178843753951 2026-09-03 · Kartikey Chauhan · 0:55

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	General Enquiry	full conversation 6 turns, clean transcript (0% inaudible)	English	6	new_registration (campaign_name:medium)

Audio: clear: There is some faint background noise, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: construction

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.20

confidence high · +1/−0 from 2 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) because only one discovery question was asked, which is below the threshold for a partial pass.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified because the call ended before an opportunity could be identified.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes because the call ended abruptly with no closure attempted.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

habit You did 79% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

did well

Warm welcome opener

Hello sir, good evening. Karthik this side from JSW One.

Summary

The agent called a new registrant, 'Unity Builders'. After a brief introduction, the agent asked if the company procures steel. The call disconnected before the customer could respond or any meaningful conversation could occur.

Coaching

The call was too short for a full evaluation, but try to move from the introduction directly into your first key discovery question to engage the customer immediately.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Hello sir, good evening. Karthik this side from JSW One. because the agent provided a standard, professional opening and stated the reason for the call.
NR2 Verify basic profile (4 Qs)	1	fail	0	0.0	because no basic profile questions were asked before the call ended.
NR3 Full discovery (8 Qs)	3	fail	1	0.0	So, do you procure steel as in TMT or any other products in your company? because only one discovery question was asked, which is below the threshold for a partial pass.
NR4 Platform education	1	fail	–	0.0	because the call ended before any platform education could be provided.
NR5 First opportunity identified	2	fail	–	0.0	because the call ended before an opportunity could be identified.
NR6 Closure - one of three outcomes	2	fail	–	0.0	because the call ended abruptly with no closure attempted.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.789 heavy	9.0s	2.4s	43.6s	3.7s	233.3	0	3	3	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.0s

Hello? Hello. Hello.

agent

2.8s

Hello sir, good evening. Karthik this side from JSW One.

customer

6.0s

Hi.

agent

6.8s

Uh sir, you registered this Unity Builders on our platform.

customer

9.6s

Okay.

agent

10.5s

So, do you procure steel as in TMT or any other products in your company?