Call 21112178912455441 2026-09-11 · Kartikey Chauhan · 5:10
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Onboarded | full conversation 77 turns, clean transcript (0% inaudible) | English | 77 | supply_led (campaign_name:medium) |
Audio: noisy: The agent's voice is slightly muffled at times, and there is some background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.45
confidence high · +12/−6
from 28 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, jumping directly to a requirement question after the introduction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The hook mentioned two benefits (availability and price), which violates the rule to lead with a single benefit.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked 1 of 6 discovery questions and did so very late in the call, after a price had already been quoted and rejected.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
This 90... 66 rupees is not at all possible.
did well
Qualify
Right now I am I I can take minimum 50 metric ton... 1.8 and 2 mm and 2.3 and 2.5 mm... Dabaspet.
Closure with next step
Yeah, okay, sure. Let me check and I'll quote you the delivered rates on WhatsApp, okay?
Summary
The agent connected with a high-volume manufacturer (300+ MT/month) needing HR sheets. The agent skipped most discovery steps and immediately quoted a price, which the customer rejected as too high. The agent then gathered some requirement details (thickness, quantity, location) and committed to sending a revised, delivered quote via WhatsApp.
Coaching
You jumped to quoting a price before doing any discovery, which led to an immediate price objection. Always follow the script: permission, hook, then ask your discovery questions to understand the customer's business before talking about price.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, jumping directly to a requirement question after the introduction. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Alright, so sir, we stock HR coils in Bangalore itself. So if you procure from us, we can give you the competitive rates in market. The hook mentioned two benefits (availability and price), which violates the rule to lead with a single benefit. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | What's the nature of business, by the way? Are you a manufacturer? Agent only asked 1 of 6 discovery questions and did so very late in the call, after a price had already been quoted and rejected. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched. The agent quoted a price but did not use any USPs to build value or handle the subsequent price objection. |
| SL5 Qualify | 2 | pass | – | 2.0 | Right now I am I I can take minimum 50 metric ton... 1.8 and 2 mm and 2.3 and 2.5 mm... Dabaspet. Agent successfully captured the core requirement details (thickness, quantity, location) needed to prepare a quote. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Yeah, okay, sure. Let me check and I'll quote you the delivered rates on WhatsApp, okay? Agent set a clear next step of sending a quote via WhatsApp, which the customer explicitly agreed to. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | This 90... 66 rupees is not at all possible. |
Okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.496 | 59.9s | 60.9s | 189.2s | 5.2s | 261.4 | 0 | 39 | 36 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
5.1s
Hi, if you record your name and reason for calling, I'll see if this person is available.
agent
9.3s
Hi.
unknown
13.8s
Thanks. Please stay on the line.
customer
21.0s
Hello.
agent
22.7s
Hello.
customer
24.1s
Yes.
agent
25.1s
Uh yes sir, good evening. Karthikeya this side from JSW One.
customer
28.2s
Huh?
agent
29.0s
Hello, I'm talking from JSW One, MSME.
customer
31.8s
I didn't get what you're talking.
customer
34.8s
Hello.
agent
35.7s
Uh sir, can you hear me now?
customer
37.5s
I can hear you. Who is this?
agent
39.5s
Sir, I'm Karthikeya, talking from JSW. Your Powertech Enterprises, a firm was registered on our platform.
customer
43.2s
Karthikeya JSW.
customer
44.5s
Yeah, tell me.
agent
46.1s
So, uh sir, do you have currently any steel requirement in your firm? As in HR sheet or
customer
50.7s
We require HR sheets.
agent
52.6s
Alright, so sir, we stock HR coils in Bangalore itself. So if you procure from us, we can give you the competitive rates in market.
customer
57.8s
Okay.
customer
58.6s
For 1.8, what will be your rate?
agent
60.8s
As of today,
agent
65.5s
Uh sir, it would be 66,000 per ton.
customer
67.8s
56,000 per ton plus GST?
agent
69.5s
66 plus GST.
customer
70.5s
66 plus GST?
agent
71.8s
Yeah.
customer
72.5s
Okay. And payment will be?
agent
74.1s
And?
customer
75.2s
Payment will be?
agent
76.0s
Payment will be, sir, for first transaction it should be advance. After that I can offer you credit.
customer
80.6s
Advance?
agent
81.8s
Yeah. Up to 90 days of credit system the company provides it.
customer
85.1s
Okay.
agent
85.5s
On the strength of bank guarantee or through any
customer
87.2s
And and your credit system we can we will discuss later. But you give me the price and delivery.
agent
90.6s
Yeah, yeah. Delivered price I'll give you.
customer
92.3s
Yeah. This 90... 66 rupees is not at all possible.
agent
95.3s
Okay.
customer
96.1s
Yeah.
agent
96.8s
66 is you're saying a higher rate.
customer
98.9s
Not I am saying, you know it is very higher rate. I am not from Alibag, I am from Bombay.
agent
102.3s
Oh, you're from Bombay.
agent
106.0s
Okay. So, do you have any requirement at the end?
customer
108.4s
Right now I am I I can take minimum 50 metric ton. You tell me how much you will be your rate. And your rate should be FOR FOR our site.
agent
114.1s
Okay, FOR
customer
114.4s
You delivery the you should deliver the material at our factory.
agent
117.4s
Mhm.
customer
117.9s
And unloading charge will be in our scope.
agent
120.0s
Yeah, yeah, okay.
agent
121.7s
Okay, sure. So your location is this
customer
124.5s
Dabaspet.
agent
126.0s
Mhm.
customer
126.3s
Dabaspet.
agent
130.3s
Neelamangala, Bengaluru?
customer
131.8s
It is not exactly at Neelamangala. It is in between Neelamangala and Dabaspet, Bangalore.
agent
135.1s
Okay, okay, okay, got it.
agent
136.9s
For 1.8 mm.
customer
138.0s
1.8 and 2 mm and 2.3 and 2.5 mm.
agent
140.9s
Okay.
customer
141.3s
You can give the rate of all four items.
customer
143.6s
And minimum order quantity will be 50 metric ton.
agent
145.8s
Okay.
customer
146.1s
for you. Okay?
agent
147.6s
Okay, alright.
agent
148.9s
Okay, I'll check and quote, sir. What's the nature of business, by the way? Are you a manufacturer?
customer
152.4s
I am not a trader, man. I am a manufacturer. I am consuming more than 300 metric ton per month.
I am not a trader, yaar. I am a manufacturer. I am consuming more than 300 metric ton per month.
agent
156.5s
Okay, okay, more than 300 in the lower thicknesses from 1.8 to 2.5.
customer
159.9s
1.8 to 1.8, 2, 2.3 and 2.5.
agent
162.3s
Okay, alright.
customer
163.8s
This is my WhatsApp number, you can WhatsApp me.
agent
166.0s
Yeah, okay, sure. Let me check and I'll quote you the delivered rates on WhatsApp, okay?
customer
169.3s
Okay. Whatever material is available at ex-stock, that only you quote.
agent
172.2s
Okay, sir.
agent
173.4s
I'll quote for JSW make itself, sir.
customer
175.2s
You are a JSW man, no?
agent
177.0s
Yeah.