Call 21112178834442061 2026-09-02 · Kartikey Chauhan · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Call_back_later | short or unclear 25% of turns inaudible - partial transcript, judge only what is legible | Hindi | 8 | new_registration (campaign_name:medium) |
Audio: noisy: The call begins with several repeated 'hello's from both sides, indicating a poor connection. There is significant background noise and chatter on the customer's end.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence med · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
No opportunity was identified or callback scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with no formal closure.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
Summary
The call was extremely short and appeared to suffer from connection issues. The agent introduced himself and the company, but the call terminated before any business discussion could occur.
Coaching
The call ended immediately after your introduction, likely due to a connection issue, preventing any part of the pitch from being delivered.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Hello, hello sir, good evening. This is Kartik speaking from JSW One. The opener was polite but did not mention the customer's new registration, which is a required part of this step. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No basic profile questions were asked as the call ended before the conversation could begin. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform was not explained as the call ended prematurely. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
No opportunity was identified or callback scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with no formal closure. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.629 | 5.6s | 3.3s | 40.1s | 4.5s | 150.0 | 0 | 3 | 4 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हॅलो?
agent
1.3s
Hello.
customer
1.9s
Hello?
हॅलो?
unknown
2.8s
[inaudible]
customer
3.8s
Hello?
हॅलो?
agent
4.5s
Hello.
customer
5.1s
[inaudible]
agent
7.0s
Hello, hello sir, good evening. This is Kartik speaking from JSW One.
Hello, hello sir, good evening. कार्तिक ये बात कर रहा था JSW One से।