Call 34972178299581510 2026-07-02 · Kartikey Chauhan · 7:32
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | Onboarded | full conversation 82 turns, clean transcript (0% inaudible) | English | 82 | customer_led (campaign_name:medium) |
Audio: noisy: The customer seems to be in a moving vehicle, which causes consistent background noise and makes some parts of their speech slightly muffled.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
8.0/10
full conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.42
confidence high · +50/−34
from 76 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener acknowledges platform submission
The agent opened the call as if it were a cold call, failing to acknowledge that the customer had already submitted their requirement on the platform.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
did well
Revalidate every field
16 mm plates... 6300 by 1500... 19 tons you require... JSW only required... if your location in Bangalore itself... if you can give me tomorrow
Discovery (5 Qs, woven naturally)
It is a building construction is going on... I have more than 60 ton of material actually requirement... Any make preference? Like is it a JSW must re
Summary
The customer requires 19 tons of 16mm HR plates for a construction project in Bangalore, with an urgent need for next-day delivery. The agent confirmed stock availability at the Whitefield yard, provided an ex-works price, and handled a price objection by focusing on the final landed cost. The call ended with the customer agreeing to visit the stockyard and finalize the order upon receiving the final price on WhatsApp.
Coaching
Your biggest opportunity is in the opener. For customer-led calls, always start by acknowledging their platform submission to show you've done your homework and value their time.
Missed:
CL1 Opener acknowledges platform submission
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Yeah sir, so you have sir any steel requirement in your company at the end sir? In HR, sheet coil? The agent opened the call as if it were a cold call, failing to acknowledge that the customer had already submitted their requirement on the platform. |
| CL2 Revalidate every field | 3 | full | 5 | 3.0 | 16 mm plates... 6300 by 1500... 19 tons you require... JSW only required... if your location in Bangalore itself... if you can give me tomorrow The agent successfully revalidated all 5 key fields: product/grade, dimensions, quantity, location, and timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | full | 4 | 2.0 | It is a building construction is going on... I have more than 60 ton of material actually requirement... Any make preference? Like is it a JSW must requirement or... immediate payment, I am ready to take. The agent covered 4 of 5 discovery points (end use, monthly volume, brand preference, payment terms), meeting the threshold for a full score. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | Sir my price is uh for 16, 1600, it is a 59,250... if you want the tomorrow delivery, sir we we'll have to close the order today. The agent provided a specific price, confirmed stock was available for next-day delivery, and attempted to close the order immediately to secure the timeline. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Yes sir, the material is JSW only. We only deal in JSW, sir. The agent did not pitch the entire portfolio and correctly reinforced the JSW-only aspect, which was the customer's stated preference. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | So, the landing cost if it around 61 rupees it's coming, correct? Here we are getting in 60 rupees only no, in Bangalore steel. |
Just transportation I'll have to confirm that what we can do best. I'm saying 350 to 450, right? Uh it will be below 60 for sure. It will be below 60 for sure. |
| send_price_will_think | handled | Okay, no issue. I will save your number and then kindly send your final price in that and then we'll go ahead. |
Okay okay sir, I'll share you the company details right away and also drop the prices on your WhatsApp, okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.572 | 146.9s | 109.9s | 195.2s | 46.3s | 216.1 | 0 | 41 | 41 | 19 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.3s
Hello?
agent
8.1s
Hello.
customer
9.3s
Hello?
agent
10.2s
Hello, Rishika Engineers?
customer
11.9s
Yes sir?
agent
12.8s
Sir, Karthik was speaking, good evening, from JSW One.
Sir, Karthik baat kar raha tha, good evening, JSW One se.
customer
15.5s
Uh yeah, tell me sir.
agent
16.8s
Yeah sir, so you have sir any steel requirement in your company at the end sir? In HR, sheet coil?
customer
21.0s
Oh yes sir. Around 19 ton we required.
agent
23.7s
About 19 tons?
customer
25.2s
Oh yes sir, 16 mm plates.
agent
26.9s
16 mm plates. And sir what is the dimension? Is it 1500 by 6300?
customer
30.3s
Oh, 6300 by 1500.
agent
33.3s
1500, 6300, 19 tons you require in 16 mm, right?
customer
37.2s
Hm.
agent
38.1s
Okay sir. Any make preference? Like is it a JSW must requirement or
customer
40.8s
JSW only required.
agent
42.0s
Okay, JSW only right?
Okay, JSW only na?
agent
43.4s
Okay okay okay. So sir we have our stockyard in Whitefield, right? So I can give you competitive rates over this. Okay? I'll
customer
47.8s
What is the price right now? What is the price? Don't tell me I will check and let you know. If you are telling this, you please can cut the call.
agent
52.0s
No no, I'm letting you know sir right away. I'm letting you know.
customer
53.9s
See, it may be two to three days you people will take and our time will be going like anything. Better we will take here only, no? You need to quote for me immediate. So that only we can confirm the things.
agent
59.5s
Okay sir, let me tell you the price right away. Okay, I'll say sir instantly on call. Sir my price is uh for 16, 1600, it is a 59,250.
customer
106.2s
59?
agent
107.0s
59,250.
customer
108.2s
5 9 2 5 0.
agent
109.8s
Yeah yeah.
customer
110.8s
JSW?
agent
111.6s
Yeah, JSW make, X-Whitefield.
customer
114.2s
X-Whitefield. The transportation from there to our office is around, how much it could cost?
agent
118.2s
Oh, transportation cost?
customer
119.5s
Ah.
agent
120.2s
Uh sir transportation, I think that would be 350 to 450 per metric ton if it's city to city delivery.
customer
124.8s
Huh? Huh?
agent
125.8s
I'm saying sir if your location in Bangalore itself, then they charge around 350 to 450 per ton. Near about.
customer
131.6s
So, the landing cost if it around 61 rupees it's coming, correct? Here we are getting in 60 rupees only no, in Bangalore steel.
agent
136.2s
You are getting uh 61 landing price, right?
customer
138.2s
No, yeah, in your from your price. What you can make best and when you can submit? What you can make best and I have more than 60 ton of material actually requirement. Initially, right now, from tomorrow, if you can give me tomorrow, immediate payment, I am ready to take. What is your best price?
agent
148.2s
Okay okay. Sir, see material I can give you tomorrow. You can even go my stockyard and pick the material tomorrow. Not an issue, right? And for X prices I gave you 59,250. That will remain the same. Just transportation I'll have to confirm that what we can do best. I'm saying 350 to 450, right? Uh it will be below 60 for sure. It will be below 60 for sure.
customer
161.4s
No, see, now if my my this one material is of 20 tons, right? Be in line, be in line. Let me calculate. With a 350, 300 rupees will consider, okay?
agent
168.0s
Okay okay.
customer
171.8s
One minute. 20 into 300. Approximately 6000 rupees.
agent
176.6s
Hm. 6000 your saying will be the transport, right? Total 20 ton, no?
Hm. 6000 your saying will be the transport, na? Total 20 ton, no?
customer
179.2s
Hm hm hm.
agent
180.6s
Yes, yeah.
Haan, yeah.
customer
181.8s
6000. Can you deliver it tomorrow? Is it ready? JSW only I want. No other
agent
184.8s
Yes sir, JSW only. Okay okay, it will be JSW only. And if you want the tomorrow delivery, sir we we'll have to close the order today. I mean I have to raise the PI today. I mean you can make the payment tomorrow, that is fine by me. You can make the payment tomorrow morning, not an issue.
customer
194.2s
You give me time, okay? I will confirm with the PO and other things. Okay.
agent
197.0s
Okay, in the meanwhile
customer
197.8s
You confirm the availability. See, you send me 'hi' in WhatsApp. Kindly make it 58 rupees final and then give me. I am ready to give you 60 ton of material and regularly. Can you make it? Yes. It is a building construction is going on. The structural steel
agent
205.2s
Hi on, hm hm.
customer
206.8s
Yes, that's why.
agent
207.6s
Okay, so I have sent you quote, I have sent you quote
customer
209.0s
Tomorrow
agent
209.4s
Okay okay, not an issue. I've sent you the quote.
customer
210.8s
If it is JSW only, I will collect.
agent
212.2s
Yes sir, the material is JSW only. We only deal in JSW, sir.
customer
215.2s
Okay, done.
agent
216.4s
Okay.
customer
218.2s
Please send a hi in WhatsApp, accordingly I'll share
agent
220.0s
I did, I did sir. I already did. I already sent you
customer
222.0s
Send me your company details. So accordingly we'll take it up tomorrow and then uh we'll finalize the order and
agent
225.8s
Okay, I'll share you JSW One uh company details for you to make uh PO or whatever you are asking it for.
customer
229.8s
We have taken from JSW One already and we have already initiated last time but that people don't respond immediately. That is the only reason I told you. First thing, if you people can respond me immediately, I can talk to you.
agent
237.2s
Okay sir, sure.
customer
237.8s
It takes three to four days, that's why.
agent
239.8s
Okay sir, I see you had bad experience in the past. But like now sir we can do it in a single day.
customer
244.2s
They have done like they will take a payment and then they will take three to four... They have delivered. It is not that they have done some wrong things but the delay what they make and the what they commit is not at all matching.
agent
251.8s
Hm.
customer
252.8s
That's why.
agent
254.2s
Okay, got it sir.
customer
255.2s
Okay, no issue. I will save your number and then kindly send your final price in that and then we'll go ahead. Along, confirm me with the quantity. So tomorrow once the payment done, our person will visit there.
agent
262.5s
Okay okay, sure sure. You can visit the place itself before making the payment. Go, do the material inspection. After that you are content, only then you can make the payment, okay? Not an issue.
customer
270.5s
Yes, yes, yes, 100%. So initially we will do like that because no, uh see now the call you have called, how we can trust each and everything, right?
agent
275.2s
Yes sir, exactly. Got it. I got your point, sir.
customer
277.0s
That is the only reason. So not an issue. See, it is a process of our company. So we'll make like that, okay?
agent
281.2s
Okay sir, definitely.
customer
282.8s
Okay.
agent
284.2s
Okay.
customer
285.2s
Fine, please share all your company details. We'll contact you and final price you share in group.
agent
288.5s
Okay okay sir, I'll share you the company details right away and also drop the prices on your WhatsApp, okay?
customer
293.2s
Yeah, please sir. Support us with this one. We have