Call 21112178972750871 2026-09-18 · Kartikey Chauhan · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: Minor background chatter is present but does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.36
confidence high · +0/−2
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, jumping straight into the purpose of the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a hook; instead, went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the call ended after the customer stated no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Sir, in this Aditya Trading Company, is there any requirement for steel right now? In HR, CR, GP, etc.?
Summary
The agent called Aditya Trading Company and, after a brief introduction, immediately asked if they had a requirement for steel. The customer replied that they had no current need. The agent then ended the call with a passive closing statement.
Coaching
You skipped the hook and discovery, jumping straight to asking for a requirement, which makes it very easy for the customer to say 'no' and end the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, jumping straight into the purpose of the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a hook; instead, went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the call ended after the customer stated no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted and the customer stated no need. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, in this Aditya Trading Company, is there any requirement for steel right now? In HR, CR, GP, etc.? Agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, if anything comes up, do let me know. Agent used a passive closing statement instead of committing to a specific next step like a callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.752 heavy | 10.0s | 3.3s | 38.7s | 3.7s | 288.0 | 0 | 6 | 6 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.1s
Hello?
हेलो?
agent
1.9s
Hello?
हेलो?
customer
2.9s
Yes?
हां?
agent
3.6s
Yes sir, good evening. This is Kartik speaking from JSW One.
हां जी सर, good evening. कार्तिक ये बात कर रहा था JSW One से।
customer
6.1s
From JSW, sir?
JSW से सर?
agent
7.1s
From JSW, sir.
J S W से सर।
customer
8.0s
Yes, tell me.
हां, बताएं।
agent
8.8s
Sir, in this Aditya Trading Company, is there any requirement for steel right now? In HR, CR, GP, etc.?
सर, ये Aditya Trading Company में अभी कुछ requirement रहेगा steel में? HR, CR, GP वगेरा में?
customer
12.6s
No sir, not right now.
नहीं सर, अभी नहीं।
agent
14.0s
Sir, there's no requirement?
सर, requirement नहीं है कुछ?
customer
15.5s
No.
नहीं।
agent
16.2s
Okay sir, if anything comes up, do let me know.
ठीक है सर, कुछ आता है तो do let me know.