Call 21112178842059381 2026-09-03 · Kartikey Chauhan · 3:27
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 48 turns, clean transcript (0% inaudible) | English | 48 | new_registration (campaign_name:medium) |
Audio: clear: Some background chatter from other people is present but does not significantly impede transcription of the main speakers.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
not_in_stockyard
Material S355 440 is not available in ready stock and requires a Make-to-Order (MTO) from the plant.
customer wanted it unstated;
we committed to 2 weeks
4 · Sentiment
the CUSTOMER
+0.21
confidence high · +12/−6
from 30 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was a follow-up on a specific material (S355 440), not a new discovery call, so the discovery questions were not asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The call was a continuation of a previous opportunity, not the identification of a new one as per the rubric step.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a confirmed quote, scheduled walkthrough, or a specific callback time being agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
This was a follow-up call regarding material S355 440. The agent confirmed it was not in stock but could be sourced from the plant on a Make-to-Order basis with a two-week lead time. The customer then inquired about the process for becoming a JSW distributor, which the agent explained. The call ended with the agent promising to confirm the MTO price.
Coaching
When you promise to confirm information like a price, always commit to a specific time or day for the follow-up to manage customer expectations and maintain momentum.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent correctly identified this as a follow-up call and did not perform the new registration opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
This was a follow-up call on a pre-existing inquiry, so profile verification was not required or attempted. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was a follow-up on a specific material (S355 440), not a new discovery call, so the discovery questions were not asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not educate on the platform as the call was a specific follow-up and then a query about distributorship. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The call was a continuation of a previous opportunity, not the identification of a new one as per the rubric step. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | AGENT: I'll I'll confirm that. The call ended without a confirmed quote, scheduled walkthrough, or a specific callback time being agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.574 | 59.5s | 44.1s | 103.4s | 10.0s | 258.2 | 0 | 25 | 23 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello.
agent
1.0s
Hello.
customer
1.4s
Yes.
agent
1.8s
Uh, yeah, good evening. Good afternoon. Sarthak here this side from JSW One.
customer
5.2s
From?
agent
5.9s
From JSW One.
customer
7.0s
Yes sir, yes sir. How are you?
agent
8.6s
Yeah, I'm good.
customer
9.3s
Yes.
हाँ जी।
customer
10.0s
Any updates?
agent
10.8s
On S355 440, right?
On S355 440 na?
customer
12.5s
Yeah, yeah, yeah. No, no, no, no, no.
agent
16.0s
No, sir. I have tried, couldn't be able to find anywhere.
customer
19.0s
If I order it, like how much time would it take to get it delivered here?
agent
22.0s
On MTO, right? Make to order.
On MTO na? Make to order.
customer
23.0s
Yeah, yeah, yeah.
agent
23.7s
Sir, I can arrange it in two weeks.
customer
25.5s
Two weeks?
agent
26.0s
If you want from plant, yeah.
customer
28.5s
Okay, I'll just ask the party. What would be the approximate cost if I have to...
agent
32.5s
Yeah, if they are fine with some lead time, I can ask the plant. They can...
customer
36.0s
No, two weeks is fine. Two weeks is fine, but how uh like how much would it cost? Like last time you told me it would cost around 55,000 if I'm not wrong.
agent
41.5s
So, I mean, it would be as per, I think, today's rate.
agent
43.8s
We'll let's say I'm taking order today on two weeks lead time,
agent
47.0s
then the pricing would be as per today's rate. I'll I'll confirm that.
agent
48.5s
Let me just check if we can...
customer
51.0s
Just confirm me the price so I can check with them.
customer
53.0s
Sir, I just wanted to ask you one more thing. Uh,
customer
55.8s
what is the process to get a JSW distributorship in NCR? Like is there only one distributor or there can be multiple distributors as well?
agent
61.8s
Sir, official distributor in, I think in NCR region, there would be...
customer
65.5s
There is one in Loha Mandi.
agent
66.8s
Yes, yes.
हाँ हाँ।
customer
67.2s
Uh, I think Mahendra something.
customer
69.5s
And one is SK Agarwal in Gurgaon.
agent
71.5s
Hmm hmm.
customer
72.5s
So, like, what is the process like if I want to apply for...
agent
75.5s
So to be a distributor of JSW Steel, that is uh much harder compared to be a seller of JSW One.
agent
81.0s
Like we easily onboard seller on our platform, right?
customer
83.5s
Okay.
agent
84.0s
Because you need a lot of history first. You start purchasing a good amount from steel directly from plant.
agent
89.0s
Then only they consider you to, you know, make you a distributor.
customer
92.5s
Like how much are we talking about?
agent
94.5s
I mean initially if you are a good trader, you have MOU signed with the plant, then naturally they will look you like to make you a distributor.
agent
99.0s
But like step is like that. You start business with JSW Steel, you're placing order with the plant, then you become the consistent buyer and sign a MOU. After that only distributorship can follow.
customer
105.0s
Okay.
agent
105.5s
Okay.
customer
106.0s
Okay. Thank you.
agent
108.0s
Okay.