Call 21112178584307761 2026-08-04 · Kartikey Chauhan · 1:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Call_back_later | full conversation 10 turns, clean transcript (0% inaudible) | English | 10 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter on the agent's side, but both speakers are clearly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.50
confidence high · +0/−17
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead jumping directly to asking about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was cut short by the customer before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
The call ended before any discovery was done, so no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Uh hello, yes sir, good evening. Karthik is this side from JSW One.
Qualify
do you have any HR requirements at the end?
Summary
The agent contacted a representative from Vedic Engineering to inquire about HR requirements. The customer stated they were busy and had no immediate need, requesting a callback for the following morning. The agent agreed to the callback and ended the call.
Coaching
To create more interest upfront, lead with a supply hook (e.g., 'we have HR material ready for dispatch') before asking if they have a requirement.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Uh hello, yes sir, good evening. Karthik is this side from JSW One. The agent introduced himself and the company, and respected the customer's immediate request to call back later. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Uh sir, I'm calling from JSW. In Vedic Engineering, do you have any HR requirements at the end? The agent did not lead with a supply or price hook, instead jumping directly to asking about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was cut short by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any discovery was done, so no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | do you have any HR requirements at the end? The agent successfully asked if a current requirement exists, though the customer said no. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay, okay sir, sure sure, I'll call you tomorrow. The agent agreed to the customer's request for a specific callback time ('tomorrow morning'). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.637 | 9.3s | 5.3s | 52.4s | 3.9s | 271.0 | 0 | 5 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
agent
2.0s
Hello.
customer
2.9s
Hello.
agent
3.6s
Hello.
customer
4.3s
Yes?
हाँ जी?
agent
5.0s
Uh hello, yes sir, good evening. Karthik is this side from JSW One.
customer
8.2s
Huh?
हाँ?
agent
9.1s
Uh sir, I'm calling from JSW. In Vedic Engineering, do you have any HR requirements at the end?
customer
13.0s
Sir, right now, sir, no sir. Right now I am busy sir. Uh, call you tomorrow morning. I am busy.
agent
16.8s
Okay, okay sir, sure sure, I'll call you tomorrow.