Call 21112178904206171 2026-09-10 · Kartikey Chauhan · 0:26
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | short or unclear only 4 turns - short exchange, limited evidence to score | Hindi | 4 | supply_led (campaign_name:medium) |
Audio: clear: The customer is speaking to someone else in the background at the start of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence med · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent only offered a greeting but did not identify himself or JSW One before the call ended.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery was attempted as the call ended immediately after the greeting.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The call was extremely short. The customer seemed distracted and asked who was calling. The agent offered a greeting, but the call ended before he could introduce himself or the company.
Coaching
In your opener, always state your name and 'from JSW One' right after the greeting to immediately establish who you are and why you're calling.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes sir, good evening. The agent only offered a greeting but did not identify himself or JSW One before the call ended. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery was attempted as the call ended immediately after the greeting. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended before any next steps could be established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.383 | 1.8s | 2.9s | 21.3s | 1.2s | too short | 0 | 2 | 2 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
The chair is inside, why have you kept it outside? Hello?
की चेयर वहां अंदर है, बाहर क्यों रखे हो? हेलो?
agent
2.9s
Hello?
customer
3.8s
Yes, who is it?
हां कौन?
agent
4.6s
Yes sir, good evening.
हां जी सर, good evening.