Call 21112178834995191 2026-09-02 · Kartikey Chauhan · 1:26
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Does_not_deal_Steel | full conversation 23 turns, clean transcript (0% inaudible) | English | 23 | new_registration (campaign_name:medium) |
Audio: clear: A pre-recorded Gujarati IVR message plays before the main English conversation begins between two different speakers.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +4/−0
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was disqualified on product type before any of the required discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer's requirement was for a product not sold by JSW One, so no valid opportunity could be identified.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly after the disqualification without any of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Uh sir good evening. Kartik this side from JSW One MSME.
Summary
The customer, from Turbo Energy Private Limited, confirmed they procure steel but require stainless steel (S355 or Inconel). The agent correctly identified that this is outside JSW One's product range, which is limited to mild steel. The call was then politely concluded as a product mismatch with no further steps established.
Coaching
When a customer's primary need is for a product we don't sell, probe for any secondary needs in mild steel before closing the call to create a potential future opportunity.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh sir good evening. Kartik this side from JSW One MSME. The agent provided a standard, professional opening. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Uh sir you've registered Turbo Energy Private Limited on our platform. Verified company name and procurement involvement, but not city or contact details before the call was disqualified. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was disqualified on product type before any of the required discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had a chance to explain the platform's benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The customer's requirement was for a product not sold by JSW One, so no valid opportunity could be identified. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly after the disqualification without any of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.718 | 25.4s | 10.0s | 50.6s | 7.4s | 240.9 | 0 | 12 | 10 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.0s
Hello, I am calling from the JSW One platform
નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું
customer
5.5s
Hello?
agent
6.6s
Hello?
agent
7.6s
Uh sir good evening. Kartik this side from JSW One MSME.
customer
11.6s
Okay.
agent
12.6s
Uh sir you've registered Turbo Energy Private Limited on our platform.
customer
16.5s
Yes, yes.
agent
17.3s
So I wanted to know that do you procure steel for in your company as in raw material?
customer
21.5s
Yes, yes.
agent
22.5s
Okay. So which segment do you purchase? HR, CR, GP?
customer
26.1s
Uh we wanted the steel uh S355 or Inconel.
agent
30.0s
S355?
customer
31.1s
Yeah.
agent
32.6s
Uh I mean is it stainless steel or mild steel?
customer
35.1s
It is stainless steel only.
agent
36.6s
Okay.
customer
37.1s
Low carbon steel it is.
agent
38.6s
Hm hm hm. Sir actually we do not deal in stainless steel as of now. Only mild steel is our segment.
agent
43.9s
So if at all steel you want in mild then we can provide sir.
customer
46.6s
Okay, okay.
agent
48.1s
Okay sir.
agent
49.1s
Thank you.
customer
50.1s
Okay.