Call 21112178895868311 2026-09-09 · Kartikey Chauhan · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Does_not_deal_Steel | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and crosstalk, especially in the middle of the call, making some parts difficult to transcribe accurately.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: Packing material
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.38
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak (e.g., 'is this a good time?').
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook; they jumped directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
will there be any requirement for HR etc. right now?
Summary
The agent contacted the customer and immediately asked for an HR steel requirement. The customer replied that their need is for packing material, indicating a product mismatch. The agent then ended the call with a passive suggestion for the customer to use the app for any future needs.
Coaching
You skipped the opener and hook, jumping straight to a requirement question; always follow the pitch structure to build context before qualifying.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes sir, good evening. This is Kartik speaking from JSW One. The agent did not ask for permission to speak (e.g., 'is this a good time?'). |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook; they jumped directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | will there be any requirement for HR etc. right now? The agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | if anything comes up, please share it from our app. The closure was passive and did not establish a specific, committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.661 | 8.4s | 4.3s | 28.3s | 2.9s | 300.0 | 0 | 4 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.6s
Hello.
हेलो।
agent
5.2s
Hello.
हेलो।
customer
5.7s
Yes, speak.
हां बोलिए।
agent
6.3s
Yes sir, good evening. This is Kartik speaking from JSW One.
हां जी सर, गुड इवनिंग। कार्तिक ये बात कर रहा था JSW One से।
customer
8.8s
Yes, speak.
हां बोलिए।
agent
9.4s
Meaning sir, in your Kalpana Industries, will there be any requirement for HR etc. right now?
मतलब सर अपना Kalpana Industries में अभी कुछ रिक्वायरमेंट रहेगा HR वगेरा का?
customer
12.4s
No no, that is for packing, whatever has to be taken...
नहीं नहीं, वो तो पैकिंग खातिर जो ले जाणो पड़े के...
agent
14.9s
Okay, okay. Alright sir, if anything comes up, please share it from our app.
अच्छा अच्छा। ठीक है सर, कुछ आता है तो शेयर करना हमारे ऐप पे से।
customer
18.6s
What are you saying?
क्या बोल रहे हैं?