JSWOzonetel · Call Analysis

MSME_IS_India_ProductOpps_Reg_Acc campaign scorecard

Calls
81
81 transcribed
Scored
76
5 excluded as n/a
Avg pitch /10
3.88
floor 2.30
Q-flags / call
0.57
the LEAD, not the rep
Supply issues
15
our stockyard, not the rep
Sentiment
+0.06
28+ / 30○ / 18− · 5 n/a
Pitch score distribution — MSME_IS_India_ProductOpps_Reg_Acc
0 10 21 score 0/10 — 1 call (red band) 1 0 score 1/10 — 21 calls (red band) 21 1 score 2/10 — 0 calls (red band) 2 score 3/10 — 17 calls (red band) 17 3 score 4/10 — 6 calls (red band) 6 4 score 5/10 — 9 calls (amber band) 9 5 score 6/10 — 11 calls (amber band) 11 6 score 7/10 — 2 calls (amber band) 2 7 score 8/10 — 7 calls (green band) 7 8 score 9/10 — 2 calls (green band) 2 9 score 10/10 — 0 calls (green band) 10
red 0–4 urgent amber 5–7 coaching green 8–10 strong score out of 10
Customer sentiment — MSME_IS_India_ProductOpps_Reg_Acc
Negative: 18 (22.2%) Neutral: 30 (37.0%) Positive: 28 (34.6%) n/a — dead: 5 (6.2%)
Negative 18 22.2% Neutral 30 37.0% Positive 28 34.6% n/a — dead 5 6.2%
Average pitch score by agent on this campaign
amber 5 green 8 floor 2.30 Aditya Pandey: 7.0 Aditya Pandey 7.0 Jeevan Jeejo: 6.5 Jeevan Jeejo 6.5 sudeeps: 5.5 sudeeps 5.5 Sajal Bhaskar: 5.07 Sajal Bhaskar 5.07 Rohit Mishra: 4.25 Rohit Mishra 4.25 abhinav gautam: 4.17 abhinav gautam 4.17 Kartikey Chauhan: 3.83 Kartikey Chauhan 3.83 dhruv: 3.59 dhruv 3.59 Anupreeti Mahadik: 3.17 Anupreeti Mahadik 3.17 Abdul Ansari: 3.08 Abdul Ansari 3.08 soumya: 2.93 soumya 2.93

Pitch steps in this campaign % of available points earned

StepWtCallsPoints earned
CL3 Discovery (5 Qs, woven naturally) 276
14.5%
CL2 Revalidate every field 376
21.1%
CL4 Closure with price & timeline 276
34.2%
CL1 Opener acknowledges platform submission 276
64.5%
CL5 No unnecessary re-pitching 176
98.7%

Agent × step heatmap % of points earned per step — a cold column is a training gap, a cold row is a coaching case

AgentCL3CL2CL4CL1CL5
Abdul Ansari (25) 8 16 24 48 100
dhruv (11) 9 23 27 64 91
Rohit Mishra (8) 12 25 38 75 100
soumya (7) 14 7 29 43 100
Sajal Bhaskar (7) 36 36 43 71 100
sudeeps (5) 20 30 60 100 100
Kartikey Chauhan (3) 17 17 0 100 100
Anupreeti Mahadik (3) 17 17 33 33 100
Aditya Pandey (3) 50 33 100 100 100
abhinav gautam (3) 0 17 33 100 100
Jeevan Jeejo (1) 0 50 100 100 100

Agents on this campaign

AgentCallsScoredPitch G/A/RTalkMonoSentiment
Abdul Ansari 2625 3.08 0/7/18 0.576 4 +0.07
dhruv 1111 3.59 1/3/7 0.586 3 +0.13
Rohit Mishra 108 4.25 0/4/4 0.643 2 +0.12
soumya 87 2.93 0/2/5 0.593 1 -0.08
Sajal Bhaskar 77 5.07 1/3/3 0.532 0 -0.17
sudeeps 55 5.50 1/2/2 0.603 0 +0.04
Kartikey Chauhan 43 3.83 0/1/2 0.399 0 -0.11
Anupreeti Mahadik 33 3.17 0/1/2 0.727 2 +0.39
Aditya Pandey 33 7.00 1/2/0 0.583 0 +0.04
abhinav gautam 33 4.17 0/1/2 0.601 1 +0.25
Jeevan Jeejo 11 6.50 0/1/0 0.46 0 +0.10

Objections raised on this campaign

ObjectionRaisedHandledMishandled Handle rate
price13 67
46.2%
send_price_will_think10 37
30.0%
why_call_used_app5 23
40.0%
check_with_manager3 12
33.3%

All calls 81 — lowest score first; excluded calls at the bottom

CallStateDateAgentDur DispositionBandLangTypePitch QSupplySent
211121789448… scored 2026-09-15dhruv 0:45 Not_Answered full conversation Marathi customer_led 0.0/10 0 – 0.00
211121788499… scored 2026-09-04Anupreeti Mahadik 1:48 Send_Email full conversation Hindi customer_led 1.0/10 0 – +0.71
211121789641… scored 2026-09-17Sajal Bhaskar 1:35 General Enquiry full conversation Hindi customer_led 1.0/10 0 – +0.41
211121788512… scored 2026-09-04soumya 1:34 Wrap up time exceeded :0 full conversation Hindi customer_led 1.0/10 0 – -0.42
211121789645… scored 2026-09-17dhruv 1:26 General Enquiry full conversation Hindi customer_led 1.0/10 1 – +0.57
211121789017… scored 2026-09-10Rohit Mishra 1:22 Does_not_deal_Steel full conversation Hindi customer_led 1.0/10 2 – 0.02
211121789041… scored 2026-09-10Abdul Ansari 1:20 General Enquiry full conversation Hindi customer_led 1.0/10 2 – 0.15
211121788514… scored 2026-09-04soumya 1:19 Wrap up time exceeded :0 full conversation English customer_led 1.0/10 0 – +0.23
211121788509… scored 2026-09-04soumya 1:13 Wrap up time exceeded :0 full conversation Kannada customer_led 1.0/10 1 – -0.30
211121788263… scored 2026-09-01Abdul Ansari 1:06 General Enquiry full conversation Hindi customer_led 1.0/10 2 – -0.10
211121788263… scored 2026-09-01Abdul Ansari 1:04 General Enquiry full conversation Hindi customer_led 1.0/10 0 – 0.00
211121789469… scored 2026-09-15Anupreeti Mahadik 1:02 General Enquiry full conversation Marathi customer_led 1.0/10 2 spec_not_available 0.15
211121788247… scored 2026-09-01Abdul Ansari 0:58 General Enquiry full conversation Hindi customer_led 1.0/10 0 – +0.26
211121789448… scored 2026-09-15Rohit Mishra 0:57 General Enquiry full conversation Kannada customer_led 1.0/10 1 – 0.00
211121788761… scored 2026-09-07Abdul Ansari 0:54 General Enquiry full conversation Hindi customer_led 1.0/10 0 – 0.00
211121788781… scored 2026-09-07Abdul Ansari 0:52 Wrap up time exceeded :0 full conversation Hindi customer_led 1.0/10 0 – +0.37
211121789038… scored 2026-09-10Abdul Ansari 0:50 General Enquiry full conversation Hindi customer_led 1.0/10 0 – -0.47
211121789019… scored 2026-09-10Abdul Ansari 0:50 General Enquiry full conversation Hindi customer_led 1.0/10 0 – +0.43
211121788246… scored 2026-09-01Abdul Ansari 0:46 General Enquiry full conversation Hindi customer_led 1.0/10 0 – -0.12
211121788861… scored 2026-09-08dhruv 0:44 No_requirement full conversation Marathi customer_led 1.0/10 0 – -0.17
211121789537… scored 2026-09-16Abdul Ansari 0:43 General Enquiry full conversation Hindi customer_led 1.0/10 0 – 0.00
211121789707… scored 2026-09-18Abdul Ansari 0:42 General Enquiry full conversation Hindi customer_led 1.0/10 0 – 0.00
211121789640… scored 2026-09-17sudeeps 3:32 General Enquiry full conversation Hindi customer_led 3.0/10 0 – +0.26
211121789106… scored 2026-09-11Abdul Ansari 2:50 Wrap up time exceeded :0 full conversation Hindi customer_led 3.0/10 1 – 0.01
211121789103… scored 2026-09-11Abdul Ansari 2:04 Wrap up time exceeded :0 full conversation Hindi customer_led 3.0/10 0 – 0.07
211121788511… scored 2026-09-04soumya 1:54 Wrap up time exceeded :0 full conversation Kannada customer_led 3.0/10 2 – -0.04
211121789026… scored 2026-09-10Kartikey Chauhan 1:49 General Enquiry full conversation Hindi customer_led 3.0/10 1 – 0.06
211121788777… scored 2026-09-07Rohit Mishra 1:48 General Enquiry full conversation Hindi customer_led 3.0/10 0 – -0.27
211121788934… scored 2026-09-09Abdul Ansari 1:39 General Enquiry full conversation Hindi customer_led 3.0/10 1 out_of_stock 0.14
211121788413… scored 2026-09-03dhruv 1:32 No_requirement full conversation Gujarati customer_led 3.0/10 1 not_in_stockyard 0.10
211121789472… scored 2026-09-15sudeeps 1:30 full conversation Hindi customer_led 3.0/10 2 – -0.85
211121788937… scored 2026-09-09Kartikey Chauhan 1:30 General Enquiry short or unclear Hindi customer_led 3.0/10 0 – -0.20
211121788855… scored 2026-09-08dhruv 1:18 No_requirement full conversation Hindi customer_led 3.0/10 1 out_of_stock +0.17
211121789449… scored 2026-09-15Sajal Bhaskar 1:17 No_requirement full conversation Hindi customer_led 3.0/10 1 – -0.52
211121789019… scored 2026-09-10Abdul Ansari 1:03 General Enquiry full conversation Hindi customer_led 3.0/10 0 – -0.52
211121788505… scored 2026-09-04soumya 1:02 Wrap up time exceeded :0 full conversation English customer_led 3.0/10 1 – -0.44
211121788871… scored 2026-09-08dhruv 1:01 Call_back_later full conversation Hindi customer_led 3.0/10 0 – +0.40
211121788861… scored 2026-09-08Abdul Ansari 1:00 full conversation Hindi customer_led 3.0/10 1 spec_not_available +0.50
211121789729… scored 2026-09-18abhinav gautam 0:48 General Enquiry full conversation Hindi customer_led 3.0/10 0 – -0.12
211121789449… scored 2026-09-15Sajal Bhaskar 1:54 No_requirement full conversation Hindi customer_led 4.0/10 0 – -0.17
211121789467… scored 2026-09-15dhruv 12:00 General Enquiry full conversation Gujarati customer_led 4.5/10 0 not_in_stockyard 0.10
211121788931… scored 2026-09-09Abdul Ansari 5:51 Wrap up time exceeded :0 full conversation Hindi customer_led 4.5/10 1 – -0.12
211121788245… scored 2026-09-01Abdul Ansari 5:25 General Enquiry full conversation Hindi customer_led 4.5/10 1 – +0.17
211121788330… scored 2026-09-02abhinav gautam 2:00 General Enquiry full conversation Hindi customer_led 4.5/10 0 – +0.49
211121789448… scored 2026-09-15Rohit Mishra 1:08 General Enquiry full conversation Hindi customer_led 4.5/10 1 – 0.07
211121788264… scored 2026-09-01Sajal Bhaskar 3:34 General Enquiry full conversation Hindi customer_led 5.0/10 0 – -0.32
211121788516… scored 2026-09-04soumya 2:40 Wrap up time exceeded :0 full conversation Hindi customer_led 5.0/10 1 – -0.33
211121789553… scored 2026-09-16Aditya Pandey 2:07 General Enquiry full conversation Hindi customer_led 5.0/10 0 out_of_stock 0.11
211121788777… scored 2026-09-07Rohit Mishra 1:43 General Enquiry full conversation Hindi customer_led 5.0/10 0 – -0.24
211121788843… scored 2026-09-08abhinav gautam 1:34 General Enquiry full conversation Hindi customer_led 5.0/10 0 – +0.37
211121789535… scored 2026-09-16sudeeps 1:31 General Enquiry full conversation Hindi customer_led 5.0/10 0 – +0.38
211121788327… scored 2026-09-02Abdul Ansari 1:24 General Enquiry full conversation Hindi customer_led 5.0/10 0 – +0.32
211121789448… scored 2026-09-15dhruv 1:14 Onboarded full conversation Hindi customer_led 5.0/10 0 – +0.50
211121788516… scored 2026-09-04Abdul Ansari 0:58 General Enquiry full conversation Hindi customer_led 5.0/10 0 spec_not_available +0.20
211121789023… scored 2026-09-10Kartikey Chauhan 7:12 Wrap up time exceeded :0 full conversation Hindi customer_led 5.5/10 2 spec_not_available -0.17
211121788857… scored 2026-09-08Rohit Mishra 4:22 General Enquiry full conversation English customer_led 5.5/10 1 – +0.50
211121789450… scored 2026-09-15Abdul Ansari 3:10 General Enquiry full conversation Hindi customer_led 5.5/10 0 – +0.20
211121788852… scored 2026-09-08dhruv 2:44 General Enquiry full conversation Hindi customer_led 5.5/10 1 – -0.14
211121788524… scored 2026-09-04Abdul Ansari 1:38 General Enquiry full conversation Hindi customer_led 5.5/10 0 spec_not_available +0.46
211121788413… scored 2026-09-03dhruv 1:29 General Enquiry full conversation Hindi customer_led 5.5/10 1 – 0.00
211121788415… scored 2026-09-03Sajal Bhaskar 14:52 Does_not_deal_Steel full conversation Hindi customer_led 6.5/10 3 spec_not_available -0.39
211121788853… scored 2026-09-08Abdul Ansari 5:37 General Enquiry full conversation Hindi customer_led 6.5/10 2 – 0.12
211121789450… scored 2026-09-15Jeevan Jeejo 3:54 Qualification Successful full conversation English customer_led 6.5/10 0 – 0.10
211121789018… scored 2026-09-10soumya 2:01 Onboarded full conversation English customer_led 6.5/10 1 – +0.71
211121789017… scored 2026-09-10Rohit Mishra 1:44 General Enquiry full conversation English customer_led 6.5/10 0 – +0.30
211121789019… scored 2026-09-10Sajal Bhaskar 6:43 Wrap up time exceeded :0 full conversation Hindi customer_led 7.0/10 0 – -0.08
211121789468… scored 2026-09-15Abdul Ansari 4:56 Wrap up time exceeded :0 full conversation Hindi customer_led 7.0/10 0 – 0.00
211121789032… scored 2026-09-10Abdul Ansari 16:30 General Enquiry full conversation Hindi customer_led 7.5/10 0 – -0.21
211121789123… scored 2026-09-11Aditya Pandey 5:46 Interested full conversation Hindi customer_led 7.5/10 0 spec_not_available +0.21
211121788858… scored 2026-09-08Rohit Mishra 5:39 full conversation Hindi customer_led 7.5/10 1 spec_not_available +0.54
211121788775… scored 2026-09-07sudeeps 2:48 General Enquiry full conversation Hindi customer_led 7.5/10 1 – +0.20
211121789560… scored 2026-09-16Anupreeti Mahadik 1:43 Wrap up time exceeded :0 full conversation Hindi customer_led 7.5/10 1 – +0.30
211121789037… scored 2026-09-10dhruv 16:39 General Enquiry full conversation Hindi customer_led 8.0/10 1 – -0.13
211121789031… scored 2026-09-10Aditya Pandey 6:21 General Enquiry full conversation Hindi customer_led 8.5/10 0 not_in_stockyard -0.20
211121788419… scored 2026-09-03sudeeps 3:02 General Enquiry full conversation Hindi customer_led 9.0/10 1 not_in_stockyard +0.21
211121789017… scored 2026-09-10Sajal Bhaskar 2:40 Wrap up time exceeded :0 full conversation Hindi customer_led 9.0/10 0 – -0.12
211121788777… n/a 2026-09-07Rohit Mishra 2:32 General Enquiry no conversation English customer_led n/a – – n/a
211121789628… n/a 2026-09-17Kartikey Chauhan 0:50 General Enquiry no conversation English customer_led n/a – – n/a
211121788507… n/a 2026-09-04soumya 0:48 Wrap up time exceeded :0 no conversation English customer_led n/a – – n/a
211121789448… n/a 2026-09-15Rohit Mishra 0:43 General Enquiry no conversation English customer_led n/a – – n/a
211121788246… n/a 2026-09-01Abdul Ansari 0:40 General Enquiry no conversation English customer_led n/a – – n/a