Call 21112178843930081 2026-09-03 · Kartikey Chauhan · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: The recording starts with an English IVR system before the human conversation begins. The customer speaks very quickly and seems rushed.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +9/−3
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not get to introduce themselves or ask for permission before the customer took control of the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call was shut down by the customer before the agent could deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer immediately requested to switch to WhatsApp.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
I'll write it down, I'll WhatsApp, you put the price, I'll look at it later, okay?
Summary
The customer immediately shut down the phone call, stating a strong preference for communicating via WhatsApp. They asked the agent to send prices on WhatsApp for them to review later. The agent agreed and ended the call without attempting any discovery or qualification.
Coaching
When a customer immediately asks to switch to WhatsApp, acknowledge their preference but try to ask one key discovery question (e.g., 'What do you manufacture?') to make the follow-up relevant.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not get to introduce themselves or ask for permission before the customer took control of the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was shut down by the customer before the agent could deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately requested to switch to WhatsApp. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
No qualification was attempted. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay brother, okay. The agent passively agreed to the customer's vague request rather than establishing a specific, committed next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | I'll write it down, I'll WhatsApp, you put the price, I'll look at it later, okay? |
Okay brother, okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.144 | 1.5s | 8.9s | 33.6s | 1.1s | too short | 0 | 2 | 3 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.5s
Hi, if you record your name and reason for calling I'll see if this person is available.
unknown
5.5s
Hi.
unknown
7.6s
Thanks. Please stay on the line.
agent
12.1s
Hello?
customer
12.8s
Hello?
customer
13.6s
Sir, whatever it is, talk on WhatsApp, sir. I don't talk much on calls. Whatever it is, do it on WhatsApp.
सर जो भी है WhatsApp में बात करो सर। मैं ज्यादा call पे बात नहीं करता हूं। जो भी है WhatsApp में कर दो।
customer
18.6s
I'll write it down, I'll WhatsApp, you put the price, I'll look at it later, okay?
मैं लिख देता हूं, WhatsApp करता हूं, price डाल दो, बाद में बात देखता हूं, ठीक है?
agent
22.2s
Okay brother, okay.