21112178904072971 · Call

Call 21112178904072971 2026-09-10 · Kartikey Chauhan · 1:36

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_PROG_261225	General Enquiry	full conversation 33 turns, clean transcript (0% inaudible)	English	33	customer_led (campaign_name:medium)

Audio: clear: There is some background chatter on the customer's side, but it does not significantly affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

5.5/10

short or unclear

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: construction

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.20

confidence high · +9/−4 from 16 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Closure with price & timeline Agent offered to quote but failed to provide a specific timeline for the price revert before the customer disconnected.

How ankit mistry did it on a 10.0/10 call —

0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.

−1.5 pts Revalidate every field Agent confirmed product/brand, quantity, and location, but missed revalidating thickness/width and timeline.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−1.0 pts Discovery (5 Qs, woven naturally) Agent successfully asked about the end application and probed on approved brands, but did not ask about monthly tonnage, share of wallet, or payment terms.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

did well

Opener acknowledges platform submission

Yeah, uh sir, I see you've registered your uh National Bearing.

No unnecessary re-pitching

Okay. So, you've selected the brand as JSPL. Is it JSPL specific requirement or any prime will do?

Summary

The customer submitted a requirement for 16 MT of JSPL TMT bars for a construction project in Mumbai. The agent revalidated most details and confirmed the customer was not open to JSW steel as an alternative. The agent offered to provide a quote for the requested JSPL material, but the customer ended the call abruptly.

Coaching

When offering a quote, always state a specific timeline (e.g., 'I will send it in the next 30 minutes') to manage expectations and keep the conversation moving forward.

Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	Yeah, uh sir, I see you've registered your uh National Bearing. The agent correctly acknowledged the customer's platform submission at the start of the call.
CL2 Revalidate every field	3	partial	3	1.5	you're having requirement currently of TMT bars... you've selected the brand as JSPL... Quantity is about, I believe, 16 tons... You require it in Mumbai itself? Agent confirmed product/brand, quantity, and location, but missed revalidating thickness/width and timeline.
CL3 Discovery (5 Qs, woven naturally)	2	partial	2	1.0	So what you will be doing this for? Is it for construction or?... Is the JSW new steel approved or not, sir? Agent successfully asked about the end application and probed on approved brands, but did not ask about monthly tonnage, share of wallet, or payment terms.
CL4 Closure with price & timeline	2	fail	–	0.0	Okay, I'll quote you. Agent offered to quote but failed to provide a specific timeline for the price revert before the customer disconnected.
CL5 No unnecessary re-pitching	1	pass	–	1.0	Okay. So, you've selected the brand as JSPL. Is it JSPL specific requirement or any prime will do? The agent focused entirely on the customer's stated need for TMT and did not pitch any other irrelevant products.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.72	31.9s	12.4s	51.7s	4.5s	259.6	0	17	16	11

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

4.9s

Hello?

agent

5.5s

Hello?

customer

6.1s

Yeah?

agent

6.8s

Uh yes sir, good evening. I'm calling from JSW One.

customer

9.6s

Yeah, good evening, good evening, sir.

agent

11.3s

Yeah, uh sir, I see you've registered your uh National Bearing.

customer

14.1s

Yeah, yeah, yeah. Yeah, yeah, yeah.

agent

15.9s

Okay. So, you're having requirement currently of TMT bars.

customer

18.7s

Right, right, right.

agent

20.0s

Okay. So, you've selected the brand as JSPL. Is it JSPL specific requirement or any prime will do?

customer

24.8s

No, no, JSPL.

agent

25.7s

You have

agent

27.4s

Only JSPL is required, right?

Only JSPL is required, na?

customer

28.6s

Yeah, yeah.

agent

29.4s

Okay. Quantity is about, I believe, 16 tons.

customer

32.5s

Yes, yes.

agent

33.5s

Okay. So what you will be doing this for? Is it for construction or?

customer

35.7s

Construction.

agent

36.8s

Okay. Your own construction or you have a project?

customer

38.7s

Project, project.

agent

40.0s

Okay. So only prime makes are approved, right? I mean JSPL.

Okay. So only prime makes are approved, na? I mean JSPL.

customer

42.0s

Yeah.

agent

42.8s

Is the JSW new steel approved or not, sir?

customer

44.5s

Hello?

agent

45.3s

Hello?

customer

46.0s

Yeah.

agent

46.7s

Uh sir, I was asking, is JSW new steel TMT...

customer

48.7s

No, no, no. That won't do. That won't do.

agent

50.5s

Okay, JSPL only required, right?

Okay, JSPL only required, right na?

customer

51.7s

Yeah, yeah.

agent

52.5s

Okay, got that, sir. Okay, I'll quote you. You require it in Mumbai itself?

customer

55.1s

Thank you. Bye.

agent

56.6s

Alright.