Call 34972178480933412 2026-07-23 · Kartikey Chauhan · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 13 turns, clean transcript (0% inaudible) | Kannada | 13 | customer_led (campaign_name:medium) |
Audio: clear: The customer's side has some slight background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call did not progress to the revalidation stage as the customer was confused by the opening.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent opened with a generic requirement check instead of referencing the customer's platform activity.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked as the call ended after the introduction.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Uh sir, do you have any steel requirement in your Srinidhi Enterprises?
Summary
The agent contacted a customer from Srinidhi Enterprises but failed to reference their platform submission, leading to confusion. The customer repeatedly asked who was calling and from where. The call ended abruptly without any discussion of requirements, products, or pricing.
Coaching
You missed the most important step for a customer-led call: referencing their platform submission. Your opening 'do you have any steel requirement' made the customer confused and treated them like a cold call, causing the call to fail immediately.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent opened with a generic requirement check instead of referencing the customer's platform activity. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call did not progress to the revalidation stage as the customer was confused by the opening. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call ended after the introduction. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before any discussion of price or timeline could occur. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Uh sir, do you have any steel requirement in your Srinidhi Enterprises? The agent did not re-pitch the portfolio as the call ended before any product discussion. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.627 | 8.4s | 5.0s | 35.6s | 3.4s | 200.0 | 0 | 6 | 7 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Huh?
ಹ?
agent
1.1s
Hello.
customer
1.9s
Who?
ಯಾರು?
agent
2.6s
Hello.
customer
3.4s
Who?
ಯಾರು?
agent
4.1s
Hello.
customer
4.9s
Who? Who?
ಯಾರು? ಯಾರು?
agent
6.1s
Uh good evening sir. Karthik this side from JSW One.
customer
9.0s
Tell me, sir.
ಹೇಳಿ ಸರ್.
agent
10.1s
Uh sir, do you have any steel requirement in your Srinidhi Enterprises?
customer
14.2s
About what? From where?
ಯಾವುದರ ಬಗ್ಗೆ? ಎಲ್ಲಿಂದ?
agent
15.8s
Sir, JSW One.
customer
17.2s
Who is that?
ಯಾರದು?