Call 21112178877427371 2026-09-07 · Kartikey Chauhan · 1:19
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Onboarded | full conversation 24 turns, clean transcript (0% inaudible) | Hindi | 24 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise is present on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
not_in_stockyard
Customer requires 6mm chequered plate with a specific 1250mm width, which the agent had to check for availability, implying it is not a standard running item in the stockyard.
4 · Sentiment
the CUSTOMER
0.10
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The customer pre-empted the hook by immediately asking for a product, and the agent did not attempt to deliver one.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, focusing only on the immediate requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The customer opened the call by immediately asking for 25 tons of 6mm chequered plate with a 1250mm width. The agent captured these basic specs but did not follow the sales process for discovery or pitching. The call ended with the agent promising to check for stock availability and get back to the customer, without a firm commitment.
Coaching
When a customer immediately states a requirement, acknowledge it, but then pivot back to discovery to understand their business before you qualify the specific need.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh yes sir, good evening. This is Kartik speaking from JSW One. Agent identified self and company but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer pre-empted the hook by immediately asking for a product, and the agent did not attempt to deliver one. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, focusing only on the immediate requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the conversation remained entirely transactional. |
| SL5 Qualify | 2 | fail | – | 0.0 | Okay, how many tons do you need? Agent captured thickness, width, and quantity but failed to ask for grade, delivery location, or required date. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, let me check and tell you, sir. The call ended with a vague promise to check stock, not a committed next step with a specific time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.738 heavy | 21.1s | 7.5s | 50.4s | 5.2s | 290.0 | 0 | 14 | 10 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello
हॅलो
agent
2.8s
Hello
हॅलो
customer
3.6s
Yes
हांजी
agent
4.3s
Uh yes sir, good evening. This is Kartik speaking from JSW One.
अह हांजी सर गुड इवनिंग कार्तिक ये बात कर रहा था JSW One से
customer
7.6s
Speak.
बोलिए
agent
8.3s
Uh sir, do you have any requirement for steel in your High Tech Organization right now?
अह सर अभी आपका High Tech Organization में कुछ रिक्वायरमेंट रहेगा स्टील का?
customer
11.9s
Do you have 6 mm chequered plate?
6 mm chequered plate है क्या आपके पास?
agent
13.8s
Chequered plate.
agent
15.4s
Uh, chequered plate of what mm?
अह chequered plate कितने mm की?
customer
16.9s
6 mm.
agent
17.8s
6 mm, right?
6 mm ना?
agent
18.9s
Six twelve fifty three thousand?
छह बारह पचास तीन हज़ार की?
customer
20.6s
Yes, that will work.
हां चलेगा
agent
21.6s
Okay, how many tons do you need?
अच्छा कितना टन चाहिए?
customer
22.9s
Twenty-five tons.
पच्चीस टन
agent
23.8s
Twenty-five tons, right?
पच्चीस टन ना?
customer
24.7s
Even if it's 6 meters, it will work.
छह मीटर भी होगा तो भी चलेगा
agent
26.6s
Okay, but it should be twelve fifty. Will fifteen hundred also work?
अच्छा पर बारह पचास होना चाहिए पंद्रह सौ भी चलेगा?
customer
28.8s
No, not fifteen hundred.
नहीं पंद्रह सौ नहीं
agent
30.0s
Okay, you need twelve fifty only. Six meters or three meters.
अच्छा बारह पचास ही चाहिए छह मीटर या तीन मीटर
customer
32.3s
Yes.
हां
agent
33.3s
Chequered plate. Okay.
Chequered plate. ठीक है
agent
35.4s
Okay sir, let me check and tell you, sir.
ओके सर चलो मैं देख के बताता हूं आपको सर
agent
37.7s
Okay? Our SAIL, JRW, any will work, right? Nothing like that?
ठीक है? अपना SAIL, JRW कोई भी चलेगा ना? ऐसा कुछ नहीं है?