Call 21112178843731321 2026-09-03 · Kartikey Chauhan · 1:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Does_not_deal_Steel | full conversation 16 turns, clean transcript (0% inaudible) | English | 16 | new_registration (campaign_name:medium) |
Audio: clear: The customer's grammar is slightly broken at times but the meaning is understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.42
confidence high · +2/−6
from 16 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent asked about product types but the call was terminated before any further discovery could be done, not meeting the threshold for a partial pass.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent confirmed there was no current requirement but failed to schedule a specific callback date to create a future opportunity.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Uh sir, good evening. Karthikeya this side from JSW One MSME.
Summary
The agent contacted a new registrant, Manya Engineering Technology. The agent attempted to discover their steel requirements, but the customer stated a recent purchase order was cancelled and they have no immediate need for steel. The call ended without any next steps being established.
Coaching
After introducing yourself, always verify you're speaking with the correct person for procurement before diving into their material needs.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh sir, good evening. Karthikeya this side from JSW One MSME. The agent provided a standard, professional opening and stated their company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not attempt to verify any of the four basic profile details like contact person, role, or location. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | Do you purchase HR, CR, GP or any other steel segments? The agent asked about product types but the call was terminated before any further discovery could be done, not meeting the threshold for a partial pass. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had an opportunity to explain the platform's benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | So you do not need the steel now? The agent confirmed there was no current requirement but failed to schedule a specific callback date to create a future opportunity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.662 | 17.2s | 8.8s | 43.0s | 3.5s | 237.2 | 0 | 9 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.2s
Hello?
customer
6.0s
Hello?
agent
7.0s
Uh sir, good evening. Karthikeya this side from JSW One MSME.
customer
10.8s
Sir, one second, sorry.
agent
12.8s
Yeah, I'm talking from JSW One.
customer
14.7s
Okay.
agent
15.7s
Yeah, you've registered this Manya Engineering Technology on our platform.
customer
18.8s
Okay.
agent
19.4s
So, I wanted to know, do you procure steel as in raw material in your company?
customer
22.9s
Okay.
agent
24.2s
Hmm. Do you purchase HR, CR, GP or any other steel segments?
customer
27.6s
Uh, no sir, that uh cancel that uh because uh that PO is made cancel.
agent
32.5s
Hmm, okay. So you do not need the steel now?
customer
34.8s
No, no, no, sir.
agent
36.3s
Okay.
agent
37.5s
Okay.