21112178893764111 · Call

Call 21112178893764111 2026-09-09 · Kartikey Chauhan · 2:53

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 44 turns, clean transcript (0% inaudible)	Hindi	44	supply_led (campaign_name:medium)

Audio: clear: The customer says '66.5' and then immediately 'saade chausath' (64.5), which is a slight contradiction, but has been transcribed as spoken.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

4.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.04

confidence high · +5/−6 from 15 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent identified himself and the company but failed to ask for permission to speak, jumping directly into a business question.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Discovery (6 Qs) The agent only asked about the current supplier/brand and skipped all other discovery questions about the customer's business, volume, or applications.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−1.0 pts Pitch (2-3 USPs) No proactive USP pitch was made based on discovered needs; the agent only reacted to the customer's questions about price and quality.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.

did well

Hook (supply/price signal)

अच्छा, अभी सर है कुछ HR का rate वगेरा लेना हो तो बताइए सर।

Qualify

अच्छा, अभी सर है कुछ HR का rate वगेरा लेना हो तो बताइए सर।

Summary

The agent contacted a manufacturing lead (NK Agro Industries) about their HR coil requirement. The customer confirmed they had just purchased material but engaged in a price comparison, concluding JSW's landed cost was similar to their current supplier's. The customer inquired about material quality, and the agent explained it was fresh, coil-cut material. The call ended without a firm next step, with the agent offering to send a general message.

Coaching

You missed the entire discovery phase. Without knowing what the customer makes, their monthly volume, or their quality needs, you can't build a strong value proposition beyond a small price discount.

Missed: SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	हां जी सर, कार्तिक के बात कर रहा था JSW One से। अह सर ये अपना NK Agro Industries में HR वगेरा का requirement रहता है आपका? The agent identified himself and the company but failed to ask for permission to speak, jumping directly into a business question.
SL2 Hook (supply/price signal)	2	pass	–	2.0	अच्छा, अभी सर है कुछ HR का rate वगेरा लेना हो तो बताइए सर। The agent successfully used a price-led hook to initiate the conversation about rates.
SL3 Discovery (6 Qs)	2	fail	1	0.0	मंडी में Tata का? The agent only asked about the current supplier/brand and skipped all other discovery questions about the customer's business, volume, or applications.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No proactive USP pitch was made based on discovered needs; the agent only reacted to the customer's questions about price and quality.
SL5 Qualify	2	pass	–	2.0	अच्छा, अभी सर है कुछ HR का rate वगेरा लेना हो तो बताइए सर। The agent asked if a current requirement existed, and the customer confirmed they had just procured material.
SL6 Closure with next step	1	fail	–	0.0	ठीक है, चलो मैं आपको message डाल के रखता हूं। कभी ज़रूरत हो तो बताना। The call ended with a vague, non-committal statement, not an explicit next step like a scheduled callback or a quote.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	handled	इतने में यहां मिल रहा है मंडी गोबिंदगढ़ में से कल लाया है। ... साढ़े चौसठ में मिल गया।	हां, एक रुपया तो भाड़ा ही लग जाएगा मतलब अगर गाजियाबाद से भेजूंगा मैं, तो भाव तो लगभग बराबर ही पड़ेगा आपको।
incumbent_supplier	handled	हां जी, हां जी, कल ही लेके आए हैं अभी माल जी।	तो अगर JSW से भी start करना हो अपना एक और supply source रखना है तो, बताइएगा।

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.715	53.5s	21.3s	98.2s	5.7s	344.3	0	25	19	8

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.2s

Hello?

हेलो?

agent

2.2s

Hello?

हेलो?

customer

3.2s

Yes.

हां जी।

agent

3.9s

Yes sir, this is Kartik speaking from JSW One.

हां जी सर, कार्तिक के बात कर रहा था JSW One से।

customer

6.6s

Yes.

हां जी।

agent

7.3s

Uh sir, in your NK Agro Industries, do you have a requirement for HR and all?

अह सर ये अपना NK Agro Industries में HR वगेरा का requirement रहता है आपका?

customer

10.6s

Yes, yes, we do.

हां जी, हां जी, रहता है।

agent

11.6s

Okay, sir, if you need to get the rate for some HR right now, please tell me.

अच्छा, अभी सर है कुछ HR का rate वगेरा लेना हो तो बताइए सर।

agent

14.2s

Hello?

हेलो?

customer

15.0s

Yes, yes, we just brought in material yesterday.

हां जी, हां जी, कल ही लेके आए हैं अभी माल जी।

agent

16.8s

Oh, it has already arrived. For 1.6?

अच्छा, पहले ही आ गया। 1.6 का?

agent

18.8s

The rate for 1.6 must be running at 61 200 plus... ours is running at sir, 65 500 ex-Ghaziabad.

1.6 का rate चल रहा होगा 61 200 plus... अपना चल रहा है सर 65 500 ex-Ghaziabad.

customer

23.6s

Where do you deliver the material from?

कहां से माल deliver कराते हो?

agent

25.1s

Sir, we do it from Ghaziabad.

ये सर अपना कराते हैं गाजियाबाद से।

customer

26.7s

Oh, from Ghaziabad.

अच्छा गाजियाबाद से।

agent

27.4s

In Ghaziabad, in Loha Mandi, we have our cutters, we stock the material there and then...

गाजियाबाद में लोहा मंडी में cutter है अपने, उधर माल stock करते हैं और फिर...

customer

30.7s

I'm getting it for this much here, brought it from Mandi Gobindgarh yesterday.

इतने में यहां मिल रहा है मंडी गोबिंदगढ़ में से कल लाया है।

agent

32.7s

In the market, Tata's?

मंडी में Tata का?

customer

33.9s

Yes, yes, 64.

हां जी, हां जी, 64.

agent

34.9s

Okay. What price did you get, by the way?

अच्छा, क्या भाव मिला आपको वैसे?

customer

36.3s

Uh 66.5, got it for sixty-four and a half.

अह 66.5, साढ़े चौसठ में मिल गया।

agent

39.1s

FOR?

customer

39.7s

No, no, freight is separate. It's close from there.

नहीं जी नहीं, भाड़ा अलग से है। वो नजदीक है वहां से।

agent

42.1s

Yes, yes, I understand.

हां हां, समझ गया।

agent

43.2s

Yes, it will cost one rupee in freight itself, meaning if I send it from Ghaziabad, then the price will be almost the same for you.

हां, एक रुपया तो भाड़ा ही लग जाएगा मतलब अगर गाजियाबाद से भेजूंगा मैं, तो भाव तो लगभग बराबर ही पड़ेगा आपको।

customer

47.4s

Yes, yes.

हां जी, हां जी।

customer

48.6s

What is the rate for that 2.5?

वो 2.5 का क्या rate है?

agent

50.1s

For 2.5, it's one rupee more than this... 61... 61... for 2.5 it is 60750.

2.5 का इससे एक रुपए... 61... 61... 2.5 का है 60750.

agent

53.2s

Yes?

हां जी?

agent

53.6s

Sixty thousand seven hundred fifty.

साठ हजार सात सौ पचास।

customer

55.4s

Okay, fine, then it's the same, there's not much difference in the rate.

अच्छा ठीक है, फिर तो बराबर ही है, rate कोई ज्यादा फर्क नहीं है।

agent

57.7s

Okay.

अच्छा।

agent

59.1s

Yes, the rate is almost near about the same, but the thing is we can give you a benefit of around two-fifty to three hundred.

हां जी, rate तो लगभग near about same रहता है, but यही है कि अपना कुछ ढाई सौ तीन सौ तक का करा सकते हैं आपसे benefit.

customer

63.2s

Pardon?

जी?

agent

63.7s

I said sir, we can give a benefit of around two-fifty to three hundred. The rest will be the same anyway. Now if you want to add some business with the company, then we can talk...

मैंने कहा सर ढाई सौ तीन सौ तक का कुछ करा सकते हैं benefit. वो बाकी तो वैसे same ही पड़ेगा। अब अगर आपको company के साथ कुछ add करना हो business, तो अपन कुछ बात...

customer

69.1s

Is the material packeted? Good quality?

माल packet वाला है? बढ़िया?

agent

70.3s

No, the material is good, but you will get it coil cut. Not packeted.

नहीं, माल बढ़िया तो है, coil cut मिलेगा पर। Packet नहीं।

customer

72.1s

Oh, it's coil cut.

अच्छा coil cut है।

agent

73.2s

Yes, yes. It's a coil only, that too a fresh, good coil, they will cut it right there after your order comes. So you get all good material from JSW.

हां हां। Coil ही है, वो तो fresh coil बढ़िया, वो काटेंगे सामने ही आपके order आने के बाद। तो माल तो सब बढ़िया ही मिलता है JSW का।

customer

78.3s

Okay, sir.

ठीक है जी।

agent

79.3s

Yes, yes. So if you want to start with JSW as well, keep another supply source, then let me know.

हां जी, हां जी। तो अगर JSW से भी start करना हो अपना एक और supply source रखना है तो, बताइएगा।

customer

82.4s

Okay, no problem then.

चलो कोई बात नहीं जी फिर।

agent

83.9s

Yes, yes.

हां जी, हां जी।

agent

84.6s

Okay, well, I'll send you a message. Let me know if you ever need it.

ठीक है, चलो मैं आपको message डाल के रखता हूं। कभी ज़रूरत हो तो बताना।