Call 21112178843500341 2026-09-03 · Kartikey Chauhan · 1:15
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Onboarded | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | new_registration (campaign_name:medium) |
Audio: clear: Some background chatter is present on the agent's side but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.42
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent asked no discovery questions; the customer volunteered their business type, but no other information was gathered.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the customer confirmed a requirement for TMT, the agent did not capture the specifications and instead deferred the conversation.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Uh sir good evening, I am Kartik calling from JSW One.
Summary
The agent contacted a new registrant from a construction company. The customer confirmed they have a requirement for TMT bars and other steel products. The agent failed to probe for details, instead telling the customer to get in touch if a requirement arises, and the call ended without any concrete next steps.
Coaching
When a customer confirms they have a current requirement, your immediate next step is to ask for the specifications (grade, size, quantity) to create an opportunity, not to ask them to contact you in the future.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh sir good evening, I am Kartik calling from JSW One. The agent provided a standard and polite opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Uh, you had registered as First Edge Infra on our platform. The agent only verified the company name and did not ask about procurement city, role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | CUSTOMER: We have a construction company. The agent asked no discovery questions; the customer volunteered their business type, but no other information was gathered. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any platform benefits like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | AGENT: So, do you have a requirement for steel in this? CUSTOMER: We have a requirement for TMT bar... Although the customer confirmed a requirement for TMT, the agent did not capture the specifications and instead deferred the conversation. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.706 | 16.6s | 6.9s | 51.5s | 6.8s | 249.4 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello?
agent
2.1s
Hello?
customer
2.9s
Yes.
हाँ जी।
agent
3.7s
Uh sir good evening, I am Kartik calling from JSW One.
अह सर good evening, कार्तिक से बात कर रहा था JSW One से।
customer
6.9s
From where?
कहाँ से?
agent
7.7s
Sir, JSW One.
सर JSW One.
customer
9.3s
Yes, tell me.
हाँ बोलिए।
agent
10.1s
Uh, you had registered as First Edge Infra on our platform.
अह ये आपने First Edge Infra एक रजिस्टर किया था हमारे प्लेटफार्म पर।
agent
14.1s
So, do you have a requirement for steel in this?
तो steel का requirement रहता है इसमें आपका?
customer
16.5s
We have a construction company. We have a requirement for TMT bar, angles, build that, pipe.
हमारी कंस्ट्रक्शन कंपनी है। TMT bar, angles, build वो, pipe इसका requirement रहता है हमको।
agent
21.2s
Okay okay, fine. So sir, look, JSW's own Neo Steel or One TMT, if a requirement for either of these arises, then let me know. We can give you the rates and all.
अच्छा अच्छा, ठीक है। तो सर देखो JSW का अपना Neo Steel या One TMT, इन दोनों में से कुछ का requirement बने तो बताना। रेट्स वगेरह दे देते हैं अगर आपको।
customer
28.4s
Okay.
ठीक।