21112178843005241 · Call

Call 21112178843005241 2026-09-03 · Kartikey Chauhan · 1:10

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	General Enquiry	full conversation 12 turns, clean transcript (17% inaudible)	Hindi	12	new_registration (campaign_name:medium)

Audio: noisy: The agent's line is very distorted and muffled, making parts of their speech difficult to transcribe.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.12

confidence high · +0/−0 from 1 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) No discovery questions were asked; the call did not progress to this stage.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified No opportunity was identified as the conversation did not reach this point.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The agent offered to call back but did not schedule a specific time, which is required for a pass.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

Summary

The agent attempted to start the call but the customer reported that the agent's voice was breaking up. The agent acknowledged the poor connection and offered to call back, which the customer agreed to. No business information was exchanged.

Coaching

Your decision to immediately offer a callback when the customer reported a bad line was the correct and professional way to handle the situation.

Missed: NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
NR1 Warm welcome opener	1	fail	–	The call was aborted due to a bad connection before a proper welcome could be delivered.
NR2 Verify basic profile (4 Qs)	1	fail	0	No profile verification questions were asked as the call ended due to poor line quality.
NR3 Full discovery (8 Qs)	3	fail	0	No discovery questions were asked; the call did not progress to this stage.
NR4 Platform education	1	fail	–	The platform was not explained as the call was terminated early.
NR5 First opportunity identified	2	fail	–	No opportunity was identified as the conversation did not reach this point.
NR6 Closure - one of three outcomes	2	fail	–	AGENT: I will call you back. The agent offered to call back but did not schedule a specific time, which is required for a pass.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.606	7.7s	5.0s	57.3s	2.3s	241.6	0	6	6	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

3.5s

Hello

हेलो

agent

4.8s

Hello

हेलो

customer

5.6s

Hello

हेलो

agent

6.5s

Hello, can you hear my voice?

हेलो, आवाज आ रही है मेरी?

customer

8.3s

Yes, tell me.

जी बताइए।

agent

9.2s

Yes yes, I was calling from [inaudible] from JSW One.

जी जी, [inaudible] से बात कर रहा था JSW One से।

customer

11.8s

From where?

कहां से?

agent

12.8s

[inaudible] JSW One.

customer

14.5s

Your voice is breaking up.

आपकी आवाज ब्रेक हो रही है।

agent

17.0s

It's breaking up? I will call you back.

ब्रेक हो रही है? मैं आपको कॉल बैक करता हूं।

customer

19.3s

Okay.

ओके।

agent

20.3s

Thank you sir.

थैंक यू सर।