34972178523140360 · Call

Call 34972178523140360 2026-07-28 · Kartikey Chauhan · 1:53

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_Coated_Opp_Jul26	General Enquiry	full conversation 35 turns, clean transcript (0% inaudible)	Hindi	35	customer_led (campaign_name:medium)

Audio: clear: There is some minor background chatter on the agent's side, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

4.5/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.16

confidence high · +2/−3 from 5 hits
0.6*lexical + 0.4*prior

rejection

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener acknowledges platform submission The agent initiated a cold call instead of acknowledging a platform submission, which is the required opener for a customer-led pitch.

How ankit mistry did it on a 10.0/10 call —

Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?

−2.0 pts Discovery (5 Qs, woven naturally) No discovery questions were asked about the customer's end use, monthly consumption, or current procurement.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

−1.5 pts Revalidate every field The agent revalidated the product (CR), thickness (0.80), and location (Daman), but missed quantity and timeline.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

objection The customer raised 1 objection you did not answer: send_price_will_think

Okay, if I need it, I'll let you know.

did well

Closure with price & timeline

Point eight का CR में रेट, 64,500 चल रहा है।

No unnecessary re-pitching

Point eight का CR में रेट, 64,500 चल रहा है।

Summary

The agent cold-called a potential manufacturing customer ('Seva Udyog') in Daman. The customer stated they have no current requirement as work is slow, but asked for the current rate for 0.80mm CR sheet. The agent provided a price of 64,500 + GST and the call ended with the customer promising to get in touch if a need arises.

Coaching

When a customer says they have no current need, use that as an opportunity to ask discovery questions about their usual business so we are ready when their work picks up.

Missed: CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	fail	–	0.0	Sir, we have the data for your company named Seva Udyog. Do you have any requirement for steel etc. right now? The agent initiated a cold call instead of acknowledging a platform submission, which is the required opener for a customer-led pitch.
CL2 Revalidate every field	3	partial	3	1.5	HR, CR, GP, किसका चाहिए?... CR शीट में... 0.80, हां... बाकी ये दमन में ही मटेरियल चाहिए होता है आपको MT? The agent revalidated the product (CR), thickness (0.80), and location (Daman), but missed quantity and timeline.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	No discovery questions were asked about the customer's end use, monthly consumption, or current procurement.
CL4 Closure with price & timeline	2	pass	–	2.0	Point eight का CR में रेट, 64,500 चल रहा है। The agent provided a specific price for the requested material when the customer asked for it.
CL5 No unnecessary re-pitching	1	pass	–	1.0	Point eight का CR में रेट, 64,500 चल रहा है। The agent did not pitch any other products and stuck to the customer's specific price query.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
send_price_will_think	mishandled	Okay, if I need it, I'll let you know.	Alright sir. Sir, if any requirement comes up, please let me know.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.612	27.3s	17.3s	68.4s	4.3s	276.9	0	18	17	5

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

0.5s

Hello.

हॅलो.

customer

1.5s

Hello.

हॅलो.

agent

2.4s

Hello.

हॅलो.

customer

3.2s

Hello, Aman ji, can you hear me?

हॅलो, अमन जी आवाज आ रही है?

agent

4.8s

Yes.

जी।

agent

5.4s

Yes sir, good afternoon. This is Kartik speaking from JSW One.

हांजी सर, गुड आफ्टरनून। कार्तिक ये बात कर रहा था सर JSW One से।

customer

7.9s

Yes, brother.

जी भैया।

agent

8.6s

Sir, we have the data for your company named Seva Udyog. Do you have any requirement for steel etc. right now?

सर ये सेवा उद्योग करके आपका एक कंपनी है इसका डेटा है हमारे पास। इसमें कुछ अभी स्टील वगेरा का रिक्वायरमेंट होता है आपको?

customer

13.3s

Yes, we do have, but the thing is that work is a bit slow right now.

हां होता तो है बट क्या है की अभी थोड़ा सा काम स्लो चल रहा है।

agent

16.7s

Okay.

अच्छा।

customer

17.0s

Right now there is no requirement at all.

अभी तो नहीं है अभी कुछ भी रिक्वायरमेंट।

agent

18.9s

Okay, okay. And you need the material in Daman itself, MT?

अच्छा, ओके ओके। बाकी ये दमन में ही मटेरियल चाहिए होता है आपको MT?

customer

21.7s

Yes, in Daman.

हां, दमन में।

agent

22.6s

Alright. Okay, I understand. Alright sir, if you have any requirement, share it through our app. JSW One is our app too.

ठीक है। ओके, समझ गया। ठीक है सर, कुछ रिक्वायरमेंट आता है तो हमारे एप के थ्रू शेयर करना। JSW One हमारा एप भी है आपका।

customer

27.3s

Yes.

हां।

customer

28.1s

Yes, what are the rates and all right now?

हां, रेट वगेरा क्या चल रहा है अभी?

agent

29.7s

Right now sir, in what? HR, CR, GP, which one do you need?

अभी सर किसमें? HR, CR, GP, किसका चाहिए?

customer

31.9s

How's that?

कैसा?

agent

32.5s

I said, sir, for which product? HR, CR...

मैंने बोला सर कौनसे प्रोडक्ट का? HR, CR...

customer

34.1s

Yes, 0.80. No, CR, CR.

हां, 0.80। नहीं, CR, CR।

agent

35.8s

In CR sheet.

CR शीट में।

customer

36.5s

0.80, yes.

0.80, हां।

agent

38.2s

For point eight CR, the rate is 64,500.

Point eight का CR में रेट, 64,500 चल रहा है।

customer

41.9s

64,500?

agent

42.9s

500.

customer

43.5s

64,500 plus GST?

agent

44.8s

Yes, plus...

हां, plus...

customer

45.3s

Including GST?

agent

46.1s

No, plus GST, plus.

नहीं, plus GST, plus।

customer

47.5s

64,500?

agent

48.6s

Hmm hmm hmm.

हम्म हम्म हम्म।

agent

52.4s

Alright sir. Sir, if any requirement comes up, please let me know.

ठीक है सर। सर कुछ रिक्वायरमेंट बने तो जरा बताना।

customer

54.8s

Alright then. Alright then.

ठीक है ना। ठीक है ना।

agent

56.2s

Okay, okay.

ओके, ओके।

customer

57.0s

Okay, if I need it, I'll let you know.

ओके, लगता है तो बताता हूं।