Call 21112178851434731 2026-09-04 · Kartikey Chauhan · 0:29
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | short or unclear only 5 turns - short exchange, limited evidence to score | Hindi | 5 | supply_led (campaign_name:medium) |
Audio: muffled: The audio is slightly muffled but the conversation is audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence med · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent failed to greet, introduce themself or JSW One, or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call ended immediately after connection was established.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent and customer established an audio connection. Immediately after the customer confirmed they could hear the agent, the call ended. No business was discussed, and the logged disposition of 'No_requirement' is not supported by the transcript.
Coaching
Even on very short calls, your first words after confirming the connection must be your introduction: 'This is [Your Name] from JSW One'.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello, can you hear me, sir? The agent failed to greet, introduce themself or JSW One, or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call ended immediately after connection was established. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any product pitch could be made. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could attempt to qualify for a requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no closure or next step discussed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.583 | 2.1s | 1.5s | 25.4s | 1.7s | too short | 0 | 2 | 3 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
2.4s
Hello.
customer
3.8s
Hello.
agent
4.6s
Hello, can you hear me, sir?
Hello, आवाज़ आ रही है सर?
customer
6.8s
Yes.
जी।