Call 34972178971517443 2026-09-18 · Kartikey Chauhan · 1:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Onboarded | full conversation 19 turns, clean transcript (0% inaudible) | English | 19 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise (call center chatter) on the agent's side, which slightly muffles their speech.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.70
confidence high · +4/−0
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked about current suppliers (1 of 6 questions), which is insufficient for even a partial pass.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent contacted a customer from a precision fabrication company who confirmed a requirement for CRPC sheets and is already a JSW user. The agent skipped the standard pitch structure, asking the customer to send their requirements via WhatsApp for a price check. The call ended with this uncommitted next step, pending action from the customer.
Coaching
You must follow the pitch structure, especially discovery, to understand the customer's needs before asking for their requirement; otherwise, we are just another supplier asking for an order.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello. Uh, good evening. Kartikey Desai from JSW One. Agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Uh sir, are you having any steel requirement in your precision fabricator? Agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | So currently you're purchasing which make, sir? Is it SAIL, Tata, or JSW? Agent only asked about current suppliers (1 of 6 questions), which is insufficient for even a partial pass. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs; the call moved directly from a single discovery question to logistics. |
| SL5 Qualify | 2 | fail | – | 0.0 | Uh, sir, can you share sizes and new? Let me check and share prices with you, sir, if possible. Agent confirmed a requirement exists but failed to capture any specific details (grade, thickness, qty, etc.) on the call, deferring it to WhatsApp. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Just drop your sizes and I'll get back to you. The next step is not committed; it places the onus on the customer to act and has no agreed turnaround time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.777 heavy | 27.9s | 8.0s | 55.1s | 6.5s | 228.0 | 0 | 11 | 8 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.0s
Hello?
agent
5.8s
Hello.
agent
6.9s
Uh, good evening. Kartikey Desai from JSW One.
customer
10.5s
Yes, sir, tell me.
agent
11.4s
Uh sir, are you having any steel requirement in your precision fabricator?
customer
15.9s
Uh, yeah, steel requirement is there.
agent
17.9s
Mhm.
customer
18.5s
Uh, in CRPC sheets.
agent
20.2s
Yes, in CRPC, you have a requirement.
agent
21.5s
Okay. Alright. So, uh, sir, can you share sizes and new? Let me check and share prices with you, sir, if possible.
customer
27.0s
Okay. Okay.
agent
27.8s
Okay. So currently you're purchasing which make, sir? Is it SAIL, Tata, or JSW?
customer
31.5s
Both Tata and JSW.
agent
32.8s
Tata and JSW.
agent
33.8s
Mhm. Okay, sir, that will work. Alright. Uh, sir, I'll connect with you over WhatsApp, sir.
customer
37.8s
Okay.
agent
38.2s
Right? Just drop your sizes and I'll get back to you. Let's see what we can do for you. Alright?
customer
41.8s
Okay. Okay.
agent
42.8s
Okay, sir.