21112178895314143 · Call

Call 21112178895314143 2026-09-09 · Kartikey Chauhan · 1:00

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Does_not_deal_Steel	full conversation 10 turns, clean transcript (0% inaudible)	Hindi	10	supply_led (campaign_name:medium)

Audio: clear: The customer is audibly annoyed and ends the call abruptly.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.38

confidence high · +0/−2 from 2 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not ask for permission to speak or use the customer's name.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The customer terminated the call before the agent could deliver the hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked as the customer was immediately hostile.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Qualify

Okay, don't you buy steel and all, sir?

Summary

The agent introduced himself and JSW One. The customer was immediately hostile, stating the call was a waste of time and demanding their number be deleted. The agent made one attempt to qualify the lead by asking if they buy steel, but the customer repeated their demand, and the agent ended the call.

Coaching

On an immediate brush-off, try to re-engage by asking for just 30 seconds to state your purpose before conceding the call.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	The agent did not ask for permission to speak or use the customer's name.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The customer terminated the call before the agent could deliver the hook.
SL3 Discovery (6 Qs)	2	fail	0	0.0	No discovery questions were asked as the customer was immediately hostile.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The call did not progress to the pitch stage.
SL5 Qualify	2	pass	–	2.0	Okay, don't you buy steel and all, sir? The agent made an attempt to qualify the lead by asking if they purchase steel.
SL6 Closure with next step	1	fail	–	0.0	The call ended with the agent agreeing to the customer's demand to delete their number, not a committed next step.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.528	6.5s	5.8s	47.7s	2.5s	286.2	0	5	5	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.9s

Hello

हॅलो

agent

1.6s

Hello

हॅलो

customer

2.2s

Yes

हां जी

agent

2.8s

Uh yes sir, good evening. This is Kartik speaking from JSW One.

अ हां जी सर गुड इवनिंग, कार्तिक ये बात कर रहा था JSW One से

customer

5.5s

Where are you calling from?

कहां से बोल रहे हैं?

agent

6.4s

Sir, JSW One.

सर JSW One

customer

7.6s

Sir, please delete the number. You unnecessarily waste time, sir.

सर नंबर डिलीट करो ना, खामखा सर आप टाइम पास करते

agent

10.2s

Okay, don't you buy steel and all, sir?

अच्छा, स्टील-वील नहीं लेते क्या सर आप?

customer

11.9s

Hey, don't waste time, just delete the number.

अरे टाइम पास मत कीजिए, नंबर डिलीट मार दो

agent

14.0s

Okay, fine, the number will be deleted

अच्छा चलो नंबर तो डिलीट