Call 21112178945521671 2026-09-15 · Kartikey Chauhan · 1:36
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 16 turns, clean transcript (6% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: GR one, GR two
3 · Supply
US
spec_not_available
Customer requires GR1/GR2 grades; agent confirms JSW One only stocks E250.
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission or if it was a good time to talk, jumping directly into a business question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook; instead, he opened with a discovery question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any of the 6 required discovery questions, as the customer immediately raised an objection which derailed the call structure.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent contacted a manufacturing lead who immediately raised a price objection. The conversation revealed the customer uses GR1 and GR2 grades, which the agent confirmed JSW One does not stock, as they only carry E250. The call ended without a next step, as the required material was unavailable.
Coaching
When a customer raises an early objection, acknowledge it briefly but pivot back to your discovery questions to regain control of the call structure.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Hello, uh sir good afternoon. This is Kartik, I was calling from JSW One. The agent did not ask for permission or if it was a good time to talk, jumping directly into a business question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: Uh sir, right now at Gomti Steel Industries, is there any material procurement happening? Are you looking to buy HR or anything? The agent did not lead with a supply or price hook; instead, he opened with a discovery question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any of the 6 required discovery questions, as the customer immediately raised an objection which derailed the call structure. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 | AGENT: If you have any requirement in 250, let me know. We can get you that at a good rate. The agent did not pitch any USPs based on discovery; he only made a weak offer on a product the customer doesn't use. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not attempt to qualify a specific requirement after learning the customer's primary grade was not available. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: If you have any requirement in 250, let me know. The call ended with a passive suggestion, not a committed next step like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | Sir, I have already spoken with your people, there is a big difference in your rates. |
Sir, in the E250 grade, there shouldn't be that much of a difference. But the thing is, we stock in Ghaziabad, so the freight to Faridabad is this much, some extra will be charged. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.756 heavy | 23.2s | 7.5s | 65.3s | 7.5s | 349.1 | 0 | 9 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.1s
Hello.
customer
6.0s
Hello.
agent
6.7s
Hello, uh sir good afternoon. This is Kartik, I was calling from JSW One.
Hello, uh sir good afternoon. Kartik hai, baat kar raha tha JSW One se.
customer
9.7s
Yes sir.
हाँजी सर।
agent
10.5s
Uh sir, right now at Gomti Steel Industries, is there any material procurement happening? Are you looking to buy HR or anything?
अह सर, ये अभी गोमती स्टील इंडस्ट्रीज में कुछ मटेरियल प्रोक्योरमेंट पता नहीं है अभी आपका? एचआर वगेरा कुछ खरीदने में देख रहे हो?
customer
14.5s
Yes, we are looking. Sir, I have already spoken with your people, there is a big difference in your rates.
हाँजी, देखते हैं जी। आपके सर, मेरी बात हो चुकी है आपके वहां ना, आपके रेट में फर्क रहता है ज्यादा।
agent
18.0s
Okay, this difference is in comparison to Faridabad?
अच्छा, फर्क ये फरीदाबाद के कंपैरिजन में?
customer
19.8s
Hmm hmm.
हम्म हम्म।
agent
21.4s
E250 [inaudible]
agent
24.0s
Sir, in the E250 grade, there shouldn't be that much of a difference. But the thing is, we stock in Ghaziabad, so the freight to Faridabad is this much, some extra will be charged.
सर, E250 का ग्रेड में तो इतना फर्क नहीं आना चाहिए। बट वो है कि बस गाजियाबाद में हम स्टॉक करते हैं, तो फरीदाबाद आने तक का फ्रेट इतना है, कुछ एक्स्ट्रा लग जाएगा।
customer
29.1s
No, not E250, grade one, grade two.
नहीं E250 नहीं, ग्रेड वन, ग्रेड टू।
agent
31.0s
Oh, you take GR one, GR two?
अच्छा, जीआर वन, जीआर टू लेते हो आप?
customer
32.2s
Yes.
हाँजी।
agent
33.2s
Okay, okay. Yes, then we don't stock that. We only do E250. So if we provide it from a seller or someone, there will be a difference, sir.
अच्छा अच्छा। हाँ, फिर वो मतलब स्टॉक नहीं करते ना हम। E250 ही करते हैं। तो वो सेलर वगेरा से देंगे तो फर्क तो आएगा ही सर।
customer
37.7s
That is there. Yes, yes.
ये तो है। हाँजी हाँजी।
agent
38.5s
If you have any requirement in 250, let me know. We can get you that at a good rate.
250 में कुछ रिक्वायरमेंट हो तो बताना। वो आपको अच्छे रेट में दिला देंगे।