Call 21112178886438792 2026-09-08 · Kartikey Chauhan · 4:39
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 62 turns, clean transcript (0% inaudible) | Hindi | 62 | supply_led (campaign_name:medium) |
Audio: clear: There is some background conversation and noise on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
2
/4 flags
MOQ: None MT None
material: stainless steel
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.28
confidence high · +7/−1
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified JSW One but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead moving directly into a discovery question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked about monthly quantity, failing to discover what the customer manufactures, end applications, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
ठीक है आप मुझे एक काम करो, आप ना मेरेको एक बार मतलब तीन चार टन की गाड़ी के हिसाब से एक जरा मुझे भेजो ना, कितना हो सकता है, है ना?
did well
Pitch (2-3 USPs)
Market से better rate रहता है मेरा।
Summary
The agent contacted a manufacturing customer in Agra needing CR and GP sheets. The customer's initial stated need was low (1 ton), but they later requested a quote for a 3-4 ton mixed load due to freight cost concerns. The agent quoted prices for GP and CR and handled a price objection by focusing on volume. The call ended with the agent agreeing to send a quote without a specific timeline or follow-up date.
Coaching
You missed the opportunity to set the frame by skipping the opening hook; start by stating a clear benefit, like price or availability, before asking for the customer's requirements.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified JSW One but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead moving directly into a discovery question. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 |
Agent only asked about monthly quantity, failing to discover what the customer manufactures, end applications, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | Market से better rate रहता है मेरा। Agent pitched a better rate for GP, which was relevant to the customer's price sensitivity. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not ask for the required delivery date or confirm stock availability for the customer's requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent agreed to send a quote but did not commit to a turnaround time or schedule a specific follow-up call. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | हां वही तो कह रहा हूं, भाड़ा भी तो लगेगा। |
But still अगर आप अच्छा quantity ले रहे हो, 10 ton का गाड़ी मंगवा रहे हो, तो आगरा में local लेने से अच्छा तो गाजियाबाद से गाड़ी मंगवाना है। |
| send_price_will_think | mishandled | ठीक है आप मुझे एक काम करो, आप ना मेरेको एक बार मतलब तीन चार टन की गाड़ी के हिसाब से एक जरा मुझे भेजो ना, कितना हो सकता है, है ना? |
हां वो बता देता हूं। Okay okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.524 | 56.8s | 51.6s | 170.6s | 7.5s | 367.6 | 0 | 30 | 32 | 14 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
8.6s
Hello sir, good evening. This is Kartik speaking from JSW One, sir.
हेलो सर, गुड इवनिंग। कार्तिक के बात कर रहा था सर JSW One से।
customer
11.5s
Yes Kartik ji, tell me.
हां कार्तिक जी बताइए।
agent
12.6s
Sir, I was saying, for your Kyara Instrumentation, do you have a requirement for steel?
सर मैं बोल रहा था ये अपना Kyara Instrumentation में, steel की requirement रहता है क्या आपको?
customer
16.3s
There is some requirement for stainless steel, there is also a requirement for CR, but the requirement for CR is less.
कुछ stainless steel की requirement रहता है, CR का भी requirement रहता है, लेकिन CR का requirement कम रहता है।
agent
20.5s
Okay, are you saying the requirement for stainless steel is more?
अच्छा, stainless steel बोल रहे हो आप ज्यादा रहता है?
customer
22.2s
Yes, we have stopped with stainless steel now.
हां stainless steel तो हमने बंद कर दिया ना अभी।
agent
23.8s
Yes yes, SS has been stopped.
हां हां, SS तो बंद कर दिया।
customer
25.2s
Stopped it.
बंद कर दिया।
agent
26.0s
In MS, we have HR, CR, these are our products.
MS में तो HR, CR यही हैं अपने product.
customer
28.3s
You can check for CR, I will need it now for some places.
CR का आप देख लीजिएगा, मेरेको मेरेको अभी चाहिए होएगा कुछ जगह पे।
agent
31.0s
Approximately how much will you need?
कितना चाहिए होगा लगभग?
customer
33.8s
Hello.
हेलो।
agent
34.2s
Approximately, approximately
लगभग लगभग
customer
35.8s
Like our one ton, I think around 1 ton of material will be needed. Around 1 ton will be needed.
जैसे अपना एक टन, 1 ton के आस पास माल चाहिए होगा मेरे ख्याल से। 1 ton के आस पास चाहिए होगा।
agent
39.0s
Okay, around 1 ton, right? So sir, right now mine is in Ghaziabad, right? So if I send 1 ton from Ghaziabad to Agra now, the freight will be quite high.
अच्छा 1 ton के आस पास ना? तो सर अभी गाजियाबाद में ही है मेरा, right? तो 1 ton अभी गाजियाबाद से आगरा भेजूंगा तो freight काफी ज्यादा आ जाएगा।
customer
44.5s
Hmm hmm.
हम्म हम्म।
agent
45.5s
Yes ji, yes ji.
हां जी हां जी।
customer
46.5s
And what else do you have?
और क्या है अपने पास?
agent
48.0s
And sir, uh, there is the coated one, GP, there is color coated, roofing sheet, wire rod, TMT.
और सर, uh, coated वाला होता है GP, color coated है, roofing sheet है, wire rod है, TMT है।
customer
52.2s
No, GP, GP, what do you call it, will GP be available?
नहीं GP, GP, क्या कहते हैं, GP मिल जाएगा?
agent
54.2s
Yes, GP will be available.
हां GP मिल जाएगा।
customer
55.5s
So we need .63 GP in 8 by 4.
तो .63 GP चाहिए होता है हमें 8 by 4 के अंदर।
agent
57.8s
Okay, .63 in 8 by 4. How much is required in a month?
अच्छा .63 8 by 4 के अंदर। ये कितना लगता है महीने में?
customer
60.2s
Look, uh, I mean this is our regular requirement. We, I mean, take two hundred, three hundred sheets a month.
देखो, uh, मतलब ये हमारा रेगुलर requirement रहती है। हम मतलब महीना दो सौ तीन सौ sheet ले लेते हैं।
agent
63.8s
Hmm hmm.
हम्म हम्म।
customer
64.5s
So if the pricing is right. As of today, what price can you quote for GP right now?
तो अगर कोई pricing सही आती है। आज की डेट में GP क्या price quote कर सकते हो आप अभी?
agent
67.8s
GP will be 78.
GP तो 78 होगा।
customer
69.0s
Yes?
हां जी?
agent
69.8s
78,000 for one ton.
78,000 एक ton का।
customer
71.2s
78 plus GST?
agent
72.2s
Yes, plus GST.
हां plus GST.
customer
73.2s
78 plus GST means it becomes, call them, call them. For one thing, we are getting it for 96 right here.
78 plus GST का मतलब ये हो गया, बुला लो उन्हें बुला लो। एक तो 96 तो हमें यहीं मिल रहा है।
agent
80.5s
90... for how much?
90 कितने में?
customer
81.8s
Hello.
हेलो।
agent
82.5s
Hello.
हेलो।
customer
83.0s
We are getting it for 96 right here.
96 तो हमें यहीं मिल रहा है।
agent
84.2s
96?
customer
85.8s
Hello.
हेलो।
agent
86.8s
Hello.
हेलो।
customer
87.5s
We are getting it for 96, I mean with GST, right here.
96 तो हमें मतलब with GST यहीं मिल रहा है।
agent
89.5s
For 96, right?
96 में ना?
customer
90.5s
Hmm.
हम्म।
agent
91.2s
Hmm, so on this, it's becoming around 92.
हम्म तो इसपे ये कितना 92 हो रहा है near about.
customer
93.2s
Yes, that's what I'm saying, the freight will also be added.
हां वही तो कह रहा हूं, भाड़ा भी तो लगेगा।
agent
94.8s
Yes, just yes, that's it, the freight will also be added.
हां बस हां, वही ना भाड़ा भी लग जाएगा।
customer
96.5s
And what rate will you give for CR? Uh, if you give .63 CR, 24 gauge.
और CR आप क्या rate दोगे? Uh, CR अगर .63 दोगे, 24 gauge.
agent
99.8s
Hmm hmm.
हम्म हम्म।
customer
101.0s
Right now, CR will be sir, 69, 70.
अभी CR तो होगा सर 69, 70.
agent
103.5s
And which good price will you be able to give me? If, suppose, I plan for a vehicle, a three or four ton vehicle, then which good rate will you be able to give me? I mean, what good rate can you give? I mean, suppose I order a mix from you,
और आप आप मुझे price कौन सा अच्छा दे पाओगे? अगर मान लो मैं कोई गाड़ी का प्लान करता हूं तीन या चार टन की गाड़ी का प्लान करता हूं तो आप मुझे कौन सा rate अच्छा दे पाओगे? मतलब क्या rate अच्छा दे पाओगे? मतलब मतलब मान लो mix करके मंगाता हूं आपसे,
customer
110.5s
then you give me
तो आप मेरेको
agent
111.2s
Yes, yes.
हां हां।
customer
112.0s
Give me water.
पानी पिला दो।
agent
112.8s
Look, my best-selling one is our HR sheet in MS, right? You probably don't take that, you only take CR GP, right?
मेरा तो देखो अपना best selling वो तो है अपना HR sheet MS में, है ना? वो आप शायद लेते नहीं हो, CR GP लेते हो ना सिर्फ?
customer
117.2s
Yes, CR GP.
हां CR GP.
agent
118.2s
Okay. So for GP, you will get a good rate from us. For CR, it's the market rate. In GP, we can do a little better.
ठीक है। तो GP का तो है अपना अच्छा rate मिल जाएगा आपको। CR में तो market rate ही आता है। GP में है अपना थोड़ा better कर सकते हैं।
customer
123.5s
I am not able to understand what you are saying.
मैं समझ नहीं पा रहा क्या बोल रहे हैं।
agent
125.0s
I'm saying that in GP we will do a little better on the rate. My rate is better than the market. In CR, it's near about the same as the market. But still, if you are taking a good quantity, ordering a 10-ton vehicle, then it's better to order a vehicle from Ghaziabad than to buy locally in Agra.
मैं बोल रहा हूं ना GP में थोड़ा better कर लेंगे rate. Market से better rate रहता है मेरा। CR में near about market के same ही रहता है। But still अगर आप अच्छा quantity ले रहे हो, 10 ton का गाड़ी मंगवा रहे हो, तो आगरा में local लेने से अच्छा तो गाजियाबाद से गाड़ी मंगवाना है।
customer
133.0s
Hmm hmm. Yes ji.
हम्म हम्म। हां जी।
customer
136.0s
Okay, do one thing for me, you send me once, I mean, according to a three-four ton vehicle, just send me how much it can be, right?
ठीक है आप मुझे एक काम करो, आप ना मेरेको एक बार मतलब तीन चार टन की गाड़ी के हिसाब से एक जरा मुझे भेजो ना, कितना हो सकता है, है ना?
customer
140.2s
Yes, what good rate can come for GP and mixed.
हां, क्या rate ठीक आ सकता है GP और मिला के।
agent
142.0s
Yes, I'll tell you that. Okay okay.
हां वो बता देता हूं। Okay okay.
customer
143.5s
Okay?
ठीक है?