JSWOzonetel · Call Analysis

Call 21112178945509491 2026-09-15 · Kartikey Chauhan · 0:44

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_HR_HRPO_Sep26 General Enquiry no conversation 3 turn(s) - greeting or voicemail only, no scorable conversation Gujarati 3 supply_led (campaign_name:medium)
Audio: clear: The call connects to an automated voicemail system before the agent leaves a short message.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
n/a
n/a

2 · Customer quality

the LEAD we handed over
– /4 flags

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
n/a
confidence none · +0/−0 from 0 hits
excluded: dead call (red band)

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
1.0 heavy 2.1s –s 41.9s 2.1s too short 0 1 – 0

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

unknown
0.6s
Record your name and reason for calling, I'll see if this person is available.
unknown
16.2s
I'm sorry, this person is not available. If you would like to leave an additional message, please reply after the tone.
agent
22.8s
Hello, I am calling from JSW One.
હેલો, JSW One માંથી વાત કરું છું.