Call 21112178835035331 2026-09-02 · Kartikey Chauhan · 1:10
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Onboarded | full conversation 18 turns, clean transcript (0% inaudible) | English | 18 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor crosstalk and rapid back-and-forth, but the conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.78
confidence high · +31/−2
from 18 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent did not ask any discovery questions about business type, volume, brands, or payment terms.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Customer volunteered a future requirement, but the agent failed to schedule a specific callback date to follow up.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a scheduled walkthrough; it was a passive close.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Uh sir, good evening. Karthikeya this side from JSW One.
Summary
The agent contacted a new registrant who works with a civil contractor but finalizes the rates for TMT steel. The customer was interested and proactively stated they would share their upcoming monthly requirement. The agent agreed to wait for the customer to send the details, without performing discovery or setting a specific follow-up.
Coaching
When a customer gives you a buying signal, take control by asking discovery questions and setting a firm next step, instead of passively waiting for them to contact you.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh sir, good evening. Karthikeya this side from JSW One. The agent provided a standard, polite opening. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Uh sir, you registered this 81 Swasti Ventures on our platform. So, do you procure steel as in raw material in your company? Agent confirmed company name and procurement involvement, but missed procurement city and contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
Agent did not ask any discovery questions about business type, volume, brands, or payment terms. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | This month requirement will come now. Okay? So I'll put you put it across to you. Customer volunteered a future requirement, but the agent failed to schedule a specific callback date to follow up. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay, thanks. The call ended without a quote, a specific callback date, or a scheduled walkthrough; it was a passive close. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.525 | 17.6s | 15.9s | 36.5s | 6.0s | 228.4 | 1 | 9 | 9 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
agent
1.3s
Hello.
customer
1.9s
Hello.
customer
2.6s
Yes.
agent
3.2s
Uh sir, good evening. Karthikeya this side from JSW One.
customer
6.8s
Yes.
agent
7.5s
Uh sir, you registered this 81 Swasti Ventures on our platform. So, do you procure steel as in raw material in your company?
customer
13.9s
No, we don't procure directly. It is through our civil contractor.
agent
18.8s
Okay, through your civil contractor. It's like TMT is that what you purchase, no?
customer
22.1s
Yeah, yeah, TMT we purchase it through our civil contractor, but we finalize the rate and tell them to purchase from this vendor.
agent
27.8s
Okay, okay. You finalize...
customer
28.6s
This month requirement will come now. Okay? So I'll put you put it across to you. That requirement I'll share it across to you. Okay?
agent
31.0s
Okay.
customer
31.5s
Yeah.
agent
32.0s
Okay, okay.
agent
32.5s
Just share your requirement and we'll give you a competition.
customer
35.0s
Yeah, sure. Thanks. Thanks, thanks.
agent
36.2s
Okay, thanks.