Call 21112178946558911 2026-09-15 · Kartikey Chauhan · 3:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Wrap up time exceeded :0 | full conversation 45 turns, clean transcript (0% inaudible) | Hindi | 45 | new_registration (campaign_name:high) |
Audio: clear: Some minor background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
3
/4 flags
segment: construction
MOQ: 22.0 MT critical
material: fabricated square pipe
3 · Supply
US
spec_not_available
Customer requires a finished/fabricated product (pipe), but JSW One supplies the raw material (coil) for fabrication. The agent stated, 'we don't do the final product, sir.'
4 · Sentiment
the CUSTOMER
+0.44
confidence high · +18/−2
from 18 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only identified the business application (solar/EPC) but failed to ask about monthly tonnage, brands used, payment terms, or current JSW buying status, falling well below the 'partial' threshold.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
While a requirement was identified, the agent could not serve it and failed to schedule a specific callback date, ending with a vague promise to 'update' the customer.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call did not end with one of the three required outcomes (quote, specific callback, or walkthrough); it concluded with a non-specific action.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Uh yes sir, this is Kartik speaking from JSW One. You have registered Solar Earth Energy on our platform.
Verify basic profile (4 Qs)
You have registered Solar Earth Energy... Mumbai में है आपका?... I need it on the Chembur side... Is this your WhatsApp number?
Summary
The customer, an EPC vendor, inquired about 22 units of 40x60 hot-dip square pipe for a site in Chembur. The agent correctly identified that JSW One does not supply finished/fabricated products in this small quantity, only the raw material coils. The call ended without a concrete next step, as the agent only offered to 'check and update' the customer.
Coaching
You must complete the discovery phase (NR3) before discussing specific products. By skipping questions about their monthly tonnage and business needs, you jumped to a dead-end conversation about a product we don't supply in that form.
Missed:
NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh yes sir, this is Kartik speaking from JSW One. You have registered Solar Earth Energy on our platform. The agent opened the call by introducing himself and stating the reason for the call, which is standard and non-pushy. |
| NR2 Verify basic profile (4 Qs) | 1 | full | 4 | 1.0 | You have registered Solar Earth Energy... Mumbai में है आपका?... I need it on the Chembur side... Is this your WhatsApp number? The agent confirmed the company name, the customer confirmed the procurement city (Chembur), stated their role (EPC vendor), and the agent asked to verify the contact number. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | I mean if you have a solar segment... I am actually an EPC vendor The agent only identified the business application (solar/EPC) but failed to ask about monthly tonnage, brands used, payment terms, or current JSW buying status, falling well below the 'partial' threshold. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent explained the product categories but did not educate the customer on the platform's core value propositions like transparent pricing, test certificates, or stockyard availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | let me check and I'll update you something. Okay? While a requirement was identified, the agent could not serve it and failed to schedule a specific callback date, ending with a vague promise to 'update' the customer. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | let me check and I'll update you something. Okay? The call did not end with one of the three required outcomes (quote, specific callback, or walkthrough); it concluded with a non-specific action. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.677 | 57.3s | 27.3s | 107.4s | 15.6s | 299.5 | 0 | 24 | 21 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.2s
Hello.
customer
1.3s
Hello.
agent
2.3s
Uh yes sir, this is Kartik speaking from JSW One.
अह हांजी सर, कार्तिक ये बात कर रहा था JSW One से।
agent
6.5s
Uh sir, from JSW One.
अह सर JSW One से।
agent
8.0s
You have registered Solar Earth Energy on our platform.
आपने Solar Earth Energy from register किया है हमारे platform पे।
customer
11.9s
Which platform is yours, sir?
कौनसा platform है आपका सर?
agent
13.7s
Sir JSW, Jindal Steel.
सर JSW, Jindal Steel.
customer
15.7s
Okay, what do you have, sir? What is the product?
Okay, आपके पास क्या है सर? क्या product है?
agent
17.6s
Uh as in sir, we have, I mean if you have a solar segment, then our segment is structural steel. As in HR, CR, Galvalume, coated steel.
अह as in सर हमारे पास, I mean अगर आपका solar का segment है, तो structural steel segment है हमारा। As in HR, CR, Galvalume हो गया, coated वाला steel हो गया।
agent
25.1s
So, it's the steel segment of JSW, sir.
तो steel segment है JSW का सर।
customer
27.0s
But from where?
ये कहां से लेकिन?
agent
28.2s
Yes sir?
हांजी सर?
customer
29.5s
Which location are you speaking from? Is yours in Mumbai?
कौनसे location से बात कर रहे हो? Mumbai में है आपका?
agent
31.4s
Yes, I am speaking from Mumbai. And the rest of the material is also stocked in Taloja.
हां Mumbai से बात कर रहा हूं मैं। और बाकी material भी Taloja में ही stock करते हैं।
customer
35.0s
You stock in Taloja. Okay. I need a hot
Taloja में stock करते हैं। Okay. मुझे अपने पास एक hot
customer
38.4s
40/60 square pipe.
40/60 का square pipe.
agent
40.0s
Hmm hmm.
हम्म हम्म।
customer
40.8s
Is it available?
Available है?
agent
41.7s
Hot dip?
customer
42.5s
Hot dip, yes.
Hot dip, हां।
agent
43.4s
Uh, in hot dip, what do you need? Do you need structural steel or will you take a coil and get it fabricated?
अह hot dip में मतलब क्या चाहिए? Structural steel चाहिए या coil लेके आप fabricate करवाओगे?
customer
46.2s
No, not coil, not coil, not coil.
नहीं coil नहीं, coil नहीं, coil नहीं।
agent
47.7s
Meaning, you need the final product, right?
मतलब final product ही चाहिए ना?
customer
49.0s
Yes.
जी हां।
agent
49.6s
Hmm, what will be the quantity?
हम्म, कितना quantity होगा?
customer
50.9s
Uh pipe 22.
अह pipe 22.
agent
53.8s
22 tons?
customer
54.9s
No no no no. 22 pipes.
नहीं नहीं नहीं नहीं। 22 pipes.
agent
56.2s
Oh, 22 pipes.
अच्छा 22 pipes.
customer
57.5s
Yes.
हां।
agent
58.4s
Hmm, no sir, the plant doesn't take such a small quantity for fabrication. Uh, what we have now, sir, is that people get it fabricated by taking coils. The solar guys, you know, they purchase coils, then make purlins or pipes from it, get it fabricated for secondary fabrication, so they save some margin. Now if you want the final product directly from the plant, then for that they ask for a much larger quantity. 40 tons and above. Yes, yes.
हम्म, नहीं सर, इतना कम quantity तो fabrication में लेता नहीं है plant। अह अभी हमारा क्या है सर, इसमें ना मतलब coils लेके ही मतलब लोग fabricator करवाते हैं। Solar वाले बंदे ना, coils purchase करके, फिर उससे purlin बनाना या pipes बनाना, fabrication के लिए secondary मतलब fabricates करवा के, तो उनका कुछ margin बच जाता है। अभी अगर आपको directly plant से final product चाहिए तो उसके लिए तो फिर quantity काफी ज्यादा मांगते हैं वो। 40 tons and above। हांजी हांजी।
customer
74.0s
Is that so?
ऐसा है क्या?
agent
74.8s
Yes. So if there is a requirement for raw material, as in GP or GL, in hot dip or aluminum plus zinc, then we can serve, sir.
हांजी। तो अगर GP या GL में, hot dip में या aluminium plus zinc में, कभी as in raw material requirement हो, तो we can serve sir।
customer
80.6s
Hmm, so the final product won't be available with you?
हम्म, so final product नहीं मिलेगा आपके पास?
agent
82.7s
Uh no sir, not the final product. Yes yes, we don't do the final product, sir.
अह नहीं सर, final product तो नहीं। हांजी हांजी, final product तो नहीं करते सर।
customer
85.1s
Is there any contact number of yours, sir, that you can give?
कोई contact number है सर आपका जो दे सकते हैं?
agent
87.2s
Hmm, contact number, look, I will check and tell you. Okay? Is this your WhatsApp number?
हम्म, contact number मैं देखो आपको एक check करके बताता हूं। ठीक है? ये WhatsApp number है आपका?
customer
90.3s
Yes, yes. I need it on the Chembur side.
जी, जी। Chembur side में चाहिए मुझे।
agent
92.0s
Oh okay, on the Chembur side.
अच्छा अच्छा, Chembur side में।
customer
93.0s
Yes, by the way, I am actually an EPC vendor and I need it for a site, for a location, in Chembur.
हां, वैसे actually मैं एक EPC vendor हूं और मुझे site के लिए location के लिए चाहिए, Chembur में।
agent
97.0s
Okay.
ठीक है।
agent
98.0s
Okay, let me check and I'll update you something. Okay?
ठीक है चलिए मैं देख के आपको एक बारी कुछ करता हूं update। ठीक है?
customer
100.8s
Yes sir, please. Look into it.
Yes sir, please। देखिए।
agent
102.0s
Okay.
customer
103.0s
Yes yes, thank you.