Call 21112178895878381 2026-09-09 · Kartikey Chauhan · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 6 turns, clean transcript (0% inaudible) | Hindi | 6 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 81% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
will there be any steel requirement right now?
Summary
The agent introduced himself and JSW One, then immediately asked if the customer had a steel requirement. The customer replied that they had no current need. The agent then thanked the customer and ended the call without attempting discovery or setting a next step.
Coaching
You must open the call with a value hook, like price or availability, to give the customer a reason to engage before you ask if they have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello sir, good evening. This is Karthik speaking from JSW One. The agent identified himself and the company but failed to use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done and the call was terminated early. |
| SL5 Qualify | 2 | pass | – | 2.0 | will there be any steel requirement right now? The agent successfully asked if the customer had a current requirement, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, okay. Okay sir, thank you. The agent ended the call without establishing any committed next step like a future callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.813 heavy | 8.7s | 2.0s | 29.3s | 7.4s | 248.3 | 0 | 4 | 2 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello.
agent
1.6s
Hello.
agent
3.1s
Hello sir, good evening. This is Karthik speaking from JSW One.
Hello sir, good evening. Karthik baat kar raha tha JSW One se.
agent
6.8s
I was saying sir, for Panchratna Steel which was registered, will there be any steel requirement right now?
Maine kaha sir isme Panchratna Steel jo register tha, isme kuch steel ka requirement rahega abhi?
customer
11.5s
No, there is nothing like that right now.
Nahi, abhi to aisa kuch hai nahi.
agent
13.2s
Okay, okay. Okay sir, thank you.
Achha achha. Okay sir, thank you.