Call 21112178955577611 2026-09-16 · Kartikey Chauhan · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not ask for permission to speak or use the customer's name.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call ended prematurely.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced himself and JSW One. The customer acknowledged the agent, but the call disconnected immediately after the introduction before any business purpose could be stated or discussed.
Coaching
The call ended almost immediately, but ensure you complete the full opener, including asking for permission to speak, to establish control of the conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | हांजी, कार्तिकेय बात कर रहा था JSW One से। The agent identified himself and the company but did not ask for permission to speak or use the customer's name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call ended prematurely. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could attempt to qualify for a requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step discussed or committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.429 | 3.3s | 4.4s | 36.3s | 2.0s | too short | 0 | 3 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello
हॅलो
customer
2.0s
Hello
हॅलो
agent
3.9s
Hello
हॅलो
customer
4.7s
Hello
हॅलो
agent
5.7s
Can you hear me?
आवाज आ रही है?
customer
6.7s
Yes, speak.
हां बोलिए
agent
7.6s
Yes, this is Kartikeya speaking from JSW One.
हांजी, कार्तिकेय बात कर रहा था JSW One से।
customer
9.8s
Yes, speak.
हां बोलिए
customer
12.0s
Hello
हॅलो