Call 34972178971570313 2026-09-18 · Kartikey Chauhan · 3:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Onboarded | full conversation 48 turns, clean transcript (0% inaudible) | English | 48 | supply_led (campaign_name:medium) |
Audio: noisy: Background noise and crosstalk are present on the agent's side, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.65
confidence high · +10/−2
from 24 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, but instead opened with a generic discovery question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the 6 required discovery questions; the customer drove the conversation straight to pricing.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
No, I am directly dealing with JSW itself. Okay. Not a JSW One because it is a turnover is high.
did well
Pitch (2-3 USPs)
It's just that we have our e-commerce vertical where you will have application to track your order and the ledger amount and all will get refunded ins
Qualify
For what thickness? ... 100 metric tons as on uh for first order itself?
Summary
The customer, an existing large-volume JSW direct buyer, immediately requested a price for 100MT of CRCA. The agent provided a price and clarified the advance payment terms. When the customer stated they buy direct from JSW, the agent pitched the convenience of the JSW One platform. The call ended with the customer agreeing to pass the agent's details to a sub-vendor for a future enquiry.
Coaching
You let the customer take complete control. You must follow the structure: after your opener, deliver the hook to earn the right to ask discovery questions before jumping into pricing.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello sir, good afternoon. Karthikeya this side from JSW One. Agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Uh yeah sir, in your retail private limited, are you having currently any steel requirement? Agent did not lead with a supply or price hook, but instead opened with a generic discovery question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the 6 required discovery questions; the customer drove the conversation straight to pricing. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | It's just that we have our e-commerce vertical where you will have application to track your order and the ledger amount and all will get refunded instantly. So like it's more convenient just that. After learning the customer buys direct from JSW, the agent pitched the convenience of the e-commerce platform as a relevant USP. |
| SL5 Qualify | 2 | pass | – | 2.0 | For what thickness? ... 100 metric tons as on uh for first order itself? Agent successfully captured the customer's requirement for CRCA, including thickness, size, quantity, and location. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | you can send your mail ID. I will inform to our sub-vendor. They will float an enquiry. The next step is weak and delegated to a third party; it is not a committed quote or a specific callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | No, I am directly dealing with JSW itself. Okay. Not a JSW One because it is a turnover is high. |
we have our e-commerce vertical where you will have application to track your order and the ledger amount and all will get refunded instantly. So like it's more convenient just that. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.402 | 47.9s | 71.2s | 67.9s | 10.1s | 299.4 | 0 | 23 | 25 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello?
agent
1.6s
Hello?
agent
2.5s
Hello sir, good afternoon. Karthikeya this side from JSW One.
customer
5.3s
Okay, yeah, tell me sir.
agent
6.6s
Uh yeah sir, in your retail private limited, are you having currently any steel requirement?
customer
10.0s
Currently?
agent
10.7s
Yeah, currently or this month if you have any plan in for MS steel, HR, CR, GP or such such like.
customer
15.3s
Okay. What will be the price? What will be the price? Current price?
agent
17.8s
Pricing for sir?
customer
18.8s
Uh CRCA.
agent
19.8s
CRCA sir?
customer
20.3s
Yeah.
agent
20.6s
For what thickness?
customer
21.4s
1.5 mm thickness.
agent
22.5s
Yes.
Ha.
customer
23.0s
Okay.
agent
23.4s
For 1.5 mm in Bangalore.
customer
25.4s
Standard sheet. Yes.
agent
26.5s
Hm hm. Sheet 1250 into 2500.
customer
28.5s
What what what will be the price?
agent
30.2s
Uh sir pricing I'll have to check. How much quantity you are looking to purchase and
customer
32.5s
100 metric ton. 100 metric ton, 1.5 mm thickness, 8 by 4.
agent
35.0s
100 metric tons as on uh for first order itself?
customer
38.0s
Yes.
agent
38.7s
This is because our first transaction is on advance only. After that only we can provide credit. So
customer
42.0s
Okay, you can take as a advance itself.
customer
44.5s
What will be the price?
agent
45.8s
Uh the pricing as of yesterday was 75,800.
customer
48.8s
Okay. Yes, yes.
Okay. Ha ha.
customer
49.8s
75,800.
customer
50.8s
Advance payment.
agent
51.8s
Yeah, for advance payment.
customer
52.8s
Okay.
agent
53.5s
You can also start with 10 or 20 tons if you are looking and then we can go ahead with credit itself.
customer
57.5s
No, I am directly dealing with JSW itself. Okay. Not a JSW One because it is a turnover is high. That's the reason we are directly dealing with JSW.
agent
103.0s
Okay.
agent
103.8s
Uh well sir, this is a retail like for okay.
customer
105.8s
Hm hm.
agent
106.5s
If you want the I can share that to with you.
agent
108.2s
I mean our pricing is like we are also one place of with JSW steel. It's just that we have our e-commerce vertical where you will have application to track your order and the ledger amount and all will get refunded instantly. So like it's more convenient just that.
customer
117.0s
Okay.
customer
118.0s
Understood, understood.
agent
119.0s
So yeah. So if you would like I can quote you from today's for CRCA pricing.
customer
122.0s
100 ton as you told.
customer
123.2s
Do one thing, you can send your mail ID. I will inform to our sub-vendor. They will float an enquiry. Accordingly we can discuss directly through our sub-vendor. Okay?
agent
129.5s
Sure sir.
customer
130.2s
Yeah.
agent
131.0s
Okay, okay.