Call 21112178593458811 2026-08-05 · Kartikey Chauhan · 0:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 13 turns, clean transcript (0% inaudible) | English | 13 | supply_led (campaign_name:medium) |
Audio: clear: The call begins with an automated IVR message before the human conversation starts.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.52
confidence high · +13/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
because the agent did not provide a supply or price hook, instead moving directly to asking about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
because the call was cut short by the customer before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
because the call did not progress to the pitch stage as no discovery was conducted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Uh, just a good evening. Karthik this side from JSW One.
Qualify
Sir, uh, Bharat Thermo Techniques, do you have any steel requirement at the end?
Summary
The agent introduced himself and asked about a steel requirement. The customer confirmed they have a need but was in a meeting and could not talk. The customer requested the agent's visiting card via WhatsApp and promised to call back in an hour, to which the agent agreed.
Coaching
After your introduction, lead with a strong hook about price or availability to create immediate interest before asking about their requirements.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Uh, just a good evening. Karthik this side from JSW One. because the agent greeted, introduced himself and the company, and respected the customer's stated lack of time. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
because the agent did not provide a supply or price hook, instead moving directly to asking about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
because the call was cut short by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
because the call did not progress to the pitch stage as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, uh, Bharat Thermo Techniques, do you have any steel requirement at the end? because the agent successfully asked if a current requirement exists, which the customer confirmed. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay, sure, sir. because the agent agreed to the customer's proposed next step (sending a card for a callback). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.497 | 8.5s | 8.6s | 28.9s | 3.4s | 225.9 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.0s
If you record your name and reason for calling, I'll see if this person is available.
customer
5.0s
Hi.
agent
8.9s
Hello.
customer
9.8s
Hello.
agent
10.8s
Hello?
agent
11.8s
Uh, just a good evening. Karthik this side from JSW One.
customer
15.3s
JSW One?
agent
16.4s
Yes, sir.
customer
17.5s
Oh, tell me.
agent
18.1s
Sir, uh, Bharat Thermo Techniques, do you have any steel requirement at the end?
customer
21.2s
Yeah, we have requirement, but I'm in the middle of the meeting. You just WhatsApp me your visiting card. I will call you back after one hour.
agent
26.7s
Okay, sure, sir.
customer
28.0s
Okay, thank you.