Call 21112178895194071 2026-09-09 · Kartikey Chauhan · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Onboarded | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | supply_led (campaign_name:medium) |
Audio: clear: The customer states they have left the company the agent is trying to reach.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.18
confidence high · +1/−2
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The call was terminated by the customer before the agent could deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before the discovery phase could begin as the contact was incorrect.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call ended before the qualification phase could begin.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
did well
Opener & permission
this is Kartik speaking from JSW One.
Closure with next step
I'll get your account... uh... done so that you don't receive calls.
Summary
The agent introduced himself, and the customer immediately informed him that he had left the target company (JREW) one and a half to two years ago. The agent handled the wrong-contact situation professionally, offering to update the system to prevent future calls. The call ended, though the logged disposition of 'Onboarded' is incorrect.
Coaching
You handled this wrong-contact situation professionally; please ensure your call disposition accurately reflects the outcome (e.g., 'Wrong Contact') to improve data quality.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | this is Kartik speaking from JSW One. Agent successfully greeted and identified himself and the company before the customer interrupted. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was terminated by the customer before the agent could deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before the discovery phase could begin as the contact was incorrect. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before the pitch phase could begin. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the qualification phase could begin. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll get your account... uh... done so that you don't receive calls. Agent committed to a clear and appropriate next step for a wrong-contact situation. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.566 | 7.7s | 5.9s | 43.4s | 3.8s | 226.0 | 0 | 4 | 5 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello
हेलो
agent
1.6s
Hello
हेलो
customer
2.3s
Yes
हां जी
agent
3.0s
Uh yes sir, this is Kartik speaking from JSW One.
अह हां जी सर, कार्तिक बात कर रहा था JSW One से।
customer
6.2s
Uh brother, it's been one and a half to two years since I left JREW.
अह brother, मैं ना JREW छोड़े हुए मेरे को डेढ़ दो साल हो गए।
agent
9.6s
Oh, okay, okay.
अच्छा अच्छा अच्छा।
customer
10.5s
I don't handle it.
मैं नहीं handle करता जी।
agent
11.8s
Okay, okay. Alright, I'll get your account... uh... done so that you don't receive calls.
अच्छा अच्छा। ठीक है, मैं ना आपका account ये वो करा देता हूं ताकि calls ना आए आपको।
customer
16.0s
Okay.
Okay जी।