Call 21112178903797271 2026-09-10 · Kartikey Chauhan · 1:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Does_not_deal_Steel | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | supply_led (campaign_name:medium) |
Audio: noisy: There is significant background conversation and crosstalk on the customer's side, making some parts difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.02
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified himself and the company but did not greet properly, use the customer's name, or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the required discovery questions about the customer's business, manufacturing process, or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
Man, the rates are high right now, the ones they are quoting for commercial.
Summary
The agent contacted a manufacturing lead who buys 'commercial' grade steel. The customer noted that current rates are high. The agent immediately conceded that JSW's price would not be competitive against commercial grade and ended the call without attempting any discovery or value pitching.
Coaching
When a customer says they buy cheaper 'commercial' grade steel, don't concede immediately; instead, pivot to discovery to understand their end-use and pitch the value of certified material, like quality and consistency.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, Kartik was speaking from JSW One. Agent identified himself and the company but did not greet properly, use the customer's name, or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Uh sir, in your Malhotra Industries, is there any requirement for steel right now? Agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the required discovery questions about the customer's business, manufacturing process, or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs and instead conceded the call after the customer mentioned buying 'commercial' grade steel. |
| SL5 Qualify | 2 | fail | – | 0.0 | is there any requirement for steel right now? If you need to purchase HR or anything? Agent asked if a requirement exists but failed to capture any specific details like grade, quantity, or location. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay. Agent ended the call abruptly without proposing a quote, a callback, or any other concrete next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Man, the rates are high right now, the ones they are quoting for commercial. |
No sir, if commercial works for you, then yes, it's fine. The rate won't match then. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.528 | 15.3s | 13.7s | 38.0s | 4.8s | 270.6 | 0 | 9 | 11 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.4s
Hi, if you record your name and reason for calling.
customer
3.3s
Yes sir babu [crosstalk] Kalu
हाँ सर बाबू [crosstalk] कालू
customer
7.2s
Hi.
agent
8.3s
Hello.
customer
9.3s
Hello.
customer
10.5s
Yes.
हाँजी।
agent
11.0s
Sir, Kartik was speaking from JSW One.
सर कार्तिक बात कर रहा था JSW One से।
customer
13.2s
From where, sir?
कहाँ से सर?
agent
14.1s
From JSW One, sir.
JSW One से सर।
customer
15.4s
Yes, yes.
हाँजी हाँजी।
agent
16.2s
Uh sir, in your Malhotra Industries, is there any requirement for steel right now? If you need to purchase HR or anything?
अ सर ये अपना मल्होत्रा इंडस्ट्रीज में अभी कुछ requirement रहेगा steel में? HR वगेरा कुछ purchase करने का हो तो?
customer
21.3s
Man, the rates are high right now, the ones they are quoting for commercial.
यार अभी तो रेट ऊंचे हैं जो commercial लगा रहे हैं।
agent
24.1s
Oh, you are getting commercial.
अच्छा commercial लगा रहे हो।
customer
25.6s
Hmm.
हम्म।
agent
26.9s
What rate have they quoted for this, sir? For 2 mm?
क्या रेट किया हुआ है इसका सर? 2 mm का?
customer
28.2s
Right now, sir, they have quoted 2 mm at 63.
अभी तो सर किया हुआ है 2 mm 63.
agent
30.2s
Hmm.
हम्म।
customer
31.0s
We are taking commercial for now, sir.
Commercial ले रहे हैं सर अभी तो।
agent
33.1s
Okay. No sir, if commercial works for you, then yes, it's fine. The rate won't match then.
अच्छा। नहीं सर commercial चलता है तो तो हाँ ठीक है। rate तो नहीं बैठेगा फिर।
customer
37.2s
Okay.
ठीक है।
agent
38.2s
Okay.