Call 21112178835010491 2026-09-02 · Kartikey Chauhan · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | new_registration (campaign_name:medium) |
Audio: clear: No significant issues.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.26
confidence high · +3/−6
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked after the customer stated they had no immediate requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer stated no current requirement, and the agent did not attempt to schedule a specific callback date for a future opportunity.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call did not end with one of the three required outcomes (quote, specific callback, or walkthrough). A generic 'I'll WhatsApp you' is insufficient.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
HR अभी तो requirement नहीं है। जब रहेगा तब phone कर लूंगा, लो।
Summary
The agent contacted a representative from Vinayaka Wire Products. The agent immediately asked about a steel requirement, and the customer stated they had none at the moment but would call back when they did. The agent did not attempt any discovery or platform education, ending the call by offering to send a WhatsApp message.
Coaching
When a customer says they have no requirement, don't end the call. Use it as a chance to educate them on the platform's benefits so they think of JSW One for their next purchase.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Uh sir, this is Karthik speaking from JSW One. ... Uh sir, in this Vinayaka Wire Products, do you have any steel requirement? The agent did not provide a warm welcome or position himself as a helper; he went straight into a sales question. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Uh sir, in this Vinayaka Wire Products... The agent only confirmed the company name, failing to ask about procurement city, decision-making role, or contact details. This is below the threshold for a partial pass. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no immediate requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's benefits, such as transparent pricing or test certificates. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | HR अभी तो requirement नहीं है। जब रहेगा तब phone कर लूंगा, लो। The customer stated no current requirement, and the agent did not attempt to schedule a specific callback date for a future opportunity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | चलो मैं आपको ना WhatsApp कर देता हूं। आप मेरा number save कर लेना। The call did not end with one of the three required outcomes (quote, specific callback, or walkthrough). A generic 'I'll WhatsApp you' is insufficient. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | HR अभी तो requirement नहीं है। जब रहेगा तब phone कर लूंगा, लो। |
अच्छा अच्छा। चलो मैं आपको ना WhatsApp कर देता हूं। आप मेरा number save कर लेना। |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.628 | 12.5s | 7.4s | 39.1s | 4.0s | 259.2 | 0 | 6 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello?
हॅलो?
agent
1.6s
Hello?
customer
2.6s
Yes.
हां
agent
3.2s
Uh sir, this is Karthik speaking from JSW One.
अ सर, कार्तिक बात कर रहा था JSW One से।
customer
5.6s
JSW, yes, tell me.
JSW, हां, बोलिए।
agent
7.0s
Uh sir, in this Vinayaka Wire Products, do you have any steel requirement?
अ सर, ये Vinayaka Wire Products में अपना steel का requirement रहता है कुछ?
customer
10.5s
Huh?
हैं?
agent
11.2s
Steel, steel, sir. As in HR, CR, GP, wire rod.
Steel, steel, सर। As in HR, CR, GP, wire rod.
customer
13.6s
HR, right now there is no requirement. When there is, I will call you, okay.
HR अभी तो requirement नहीं है। जब रहेगा तब phone कर लूंगा, लो।
agent
17.5s
Okay, okay. Alright, I'll WhatsApp you. You save my number. If anything comes up, let me know sir, okay?
अच्छा अच्छा। चलो मैं आपको ना WhatsApp कर देता हूं। आप मेरा number save कर लेना। कुछ आए तो बताना सर, ठीक है?
customer
21.8s
Okay, okay, sir.
ठीक, ठीक है, लो, सर।
agent
23.2s
Okay, sir.
customer
24.0s
Okay.