Call 21112178841930882 2026-09-03 · Kartikey Chauhan · 1:32
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 20 turns, clean transcript (0% inaudible) | English | 20 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +3/−4
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent only identified the business type and asked no other discovery questions about volume, brands, or buying patterns.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After learning there was no current requirement, the agent failed to schedule a specific callback date for the future.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call did not end with one of the three required outcomes; it ended with a vague, non-committal offer.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Hello, sir, good afternoon. Kedar this side from JSW One.
Summary
The agent contacted a new registration from a PEB manufacturing company. The customer confirmed their role in procurement but stated their project was postponed indefinitely. The agent performed minimal discovery and ended the call by offering to send a text, without securing a specific next step or callback date.
Coaching
When a customer has no immediate requirement, you must still complete discovery to understand their future needs and schedule a specific, firm callback date to re-engage them.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Hello, sir, good afternoon. Kedar this side from JSW One. The agent provided a warm, professional opening and stated the company name. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | you've registered this Page Industries Limited on our platform... But you'll be looking after the purchase? Agent confirmed the company name and procurement involvement, but failed to ask for the city or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | I think it's a PEB manufacturing firm that you have. Agent only identified the business type and asked no other discovery questions about volume, brands, or buying patterns. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Whenever it is, you can connect with me, sir. Okay? After learning there was no current requirement, the agent failed to schedule a specific callback date for the future. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | I'll just drop you a text. Whenever it is, you can connect with me, sir. The call did not end with one of the three required outcomes; it ended with a vague, non-committal offer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.64 | 25.8s | 14.5s | 51.7s | 6.0s | 246.5 | 0 | 10 | 10 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
customer
1.0s
Hello?
agent
1.8s
Hello?
agent
2.5s
Hello, sir, good afternoon. Kedar this side from JSW One.
customer
6.2s
Yeah?
agent
6.8s
Uh sir, you've registered this Page Industries Limited on our platform. So I just wanted to know if you have any steel requirement currently.
customer
13.2s
No, as of now, we don't have.
agent
15.7s
Okay, but usually you do, you do. I think it's a PEB manufacturing firm that you have.
customer
20.8s
Yes, yes, that project got postponed.
agent
22.8s
Mhm.
customer
23.4s
So what we planned for. And I don't know when the plan get uh restart.
agent
28.2s
Mhm.
customer
29.0s
Yeah.
agent
29.4s
Okay, okay. So I mean it will take uh a month or two at least, na?
customer
32.2s
It's a management decision.
agent
33.8s
I don't get. And this thing I can say. But you'll be looking after the purchase?
customer
38.2s
Uh, yeah, I do.
agent
39.5s
Okay, okay. I'll just drop you a text. Whenever it is, you can connect with me, sir. Okay?
customer
42.9s
Sure, sure, sure.
agent
43.8s
Thank you.