Call 21112178851451071 2026-09-04 · Kartikey Chauhan · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: clear: The recording starts abruptly, with the first clear word being the customer's 'Hello'.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.27
confidence high · +1/−4
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook; instead, they immediately asked for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
CUSTOMER: Yes.
did well
Qualify
AGENT: Sir, do you have any requirement right now for HR and such?
Summary
The agent opened the call and immediately asked for a requirement for HR material. The customer stated they have no current need and are waiting for market prices to decrease. The agent accepted this and ended the call with a vague promise to follow up later, without attempting any discovery or objection handling.
Coaching
You must open with a hook to give the customer a reason to engage, rather than immediately asking for their requirement which often leads to a quick dismissal.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Yes sir. This is Kartik speaking from JSW One. The agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook; instead, they immediately asked for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: Sir, do you have any requirement right now for HR and such? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Okay. Well, we'll let you know later then. The agent did not establish a specific, committed next step; 'later' is too vague. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | CUSTOMER: Yes. |
AGENT: Okay. Well, we'll let you know later then. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.695 | 11.6s | 5.1s | 31.3s | 2.5s | 300.0 | 0 | 6 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
हेलो?
agent
1.5s
Hello?
हेलो?
customer
2.1s
Yes?
हांजी?
agent
2.6s
Yes sir. This is Kartik speaking from JSW One.
हांजी सर। कार्तिक ये बात कर रहा था JSW One से।
customer
5.0s
Yes, yes, tell me.
जी जी, बताएं।
agent
6.1s
Sir, do you have any requirement right now for HR and such?
सर अभी कुछ requirement है अपना HR वगेरा में?
customer
8.8s
No sir, currently there is no requirement.
नहीं सर, फिलहाल कोई requirement नहीं है।
agent
11.0s
Okay, so for now you will wait for the market to come down?
अच्छा, फिलहाल market नीचे आने का वेट करोगे?
customer
13.2s
Pardon?
हैं जी?
agent
13.8s
I said sir, do you have to wait for the market to go down now?
मैंने कहा सर market नीचे जाने का वेट करना है अभी?
customer
16.8s
Yes.
जी।
agent
17.4s
Okay. Well, we'll let you know later then.
अच्छा। चलो बताते हैं फिर आपको बाद में।
customer
19.8s
Okay.
ठीक है।