JSWOzonetel · Call Analysis

MSME_IS_India_ProductOpps_PROG_261225 campaign scorecard

Calls
159
153 transcribed
Scored
143
10 excluded as n/a
Avg pitch /10
4.75
floor 2.30
Q-flags / call
0.78
the LEAD, not the rep
Supply issues
25
our stockyard, not the rep
Sentiment
+0.12
68+ / 43○ / 32− · 10 n/a
Pitch score distribution — MSME_IS_India_ProductOpps_PROG_261225
0 21 42 score 0/10 — 1 call (red band) 1 0 score 1/10 — 14 calls (red band) 14 1 score 2/10 — 1 call (red band) 1 2 score 3/10 — 42 calls (red band) 42 3 score 4/10 — 20 calls (red band) 20 4 score 5/10 — 10 calls (amber band) 10 5 score 6/10 — 23 calls (amber band) 23 6 score 7/10 — 5 calls (amber band) 5 7 score 8/10 — 16 calls (green band) 16 8 score 9/10 — 10 calls (green band) 10 9 score 10/10 — 1 call (green band) 1 10
red 0–4 urgent amber 5–7 coaching green 8–10 strong score out of 10
Customer sentiment — MSME_IS_India_ProductOpps_PROG_261225
Negative: 32 (20.9%) Neutral: 43 (28.1%) Positive: 68 (44.4%) n/a — dead: 10 (6.5%)
Negative 32 20.9% Neutral 43 28.1% Positive 68 44.4% n/a — dead 10 6.5%
Average pitch score by agent on this campaign
amber 5 green 8 floor 2.30 ankit mistry: 7.1 ankit mistry 7.1 Varun Siddhardha jillapalli: 6.0 Varun Siddhardha jillapalli 6.0 Ronak Mehta: 5.95 Ronak Mehta 5.95 Rohit Mishra: 5.63 Rohit Mishra 5.63 sudeeps: 5.28 sudeeps 5.28 Jeevan Jeejo: 5.19 Jeevan Jeejo 5.19 Anupreeti Mahadik: 5.0 Anupreeti Mahadik 5.0 abhinav gautam: 4.93 abhinav gautam 4.93 Sajal Bhaskar: 4.63 Sajal Bhaskar 4.63 Aditya Pandey: 4.35 Aditya Pandey 4.35 Abdul Ansari: 3.79 Abdul Ansari 3.79 Kartikey Chauhan: 3.42 Kartikey Chauhan 3.42 soumya: 3.42 soumya 3.42 dhruv: 3.3 dhruv 3.3 Abhishek Gupta: 3.0 Abhishek Gupta 3.0

Pitch steps in this campaign % of available points earned

StepWtCallsPoints earned
CL3 Discovery (5 Qs, woven naturally) 2143
19.2%
CL2 Revalidate every field 3143
30.1%
CL4 Closure with price & timeline 2143
39.9%
CL1 Opener acknowledges platform submission 2143
84.6%
CL5 No unnecessary re-pitching 1143
97.2%

Agent × step heatmap % of points earned per step — a cold column is a training gap, a cold row is a coaching case

AgentCL3CL2CL4CL1CL5
dhruv (25) 6 6 24 76 100
Rohit Mishra (23) 17 41 56 96 100
sudeeps (20) 20 42 35 95 100
Jeevan Jeejo (13) 23 35 38 100 92
Aditya Pandey (10) 20 25 30 80 100
Ronak Mehta (10) 40 45 60 80 100
Abdul Ansari (7) 7 21 29 71 100
abhinav gautam (7) 21 36 43 86 86
Kartikey Chauhan (6) 17 25 0 67 100
Sajal Bhaskar (4) 25 38 50 50 100
ankit mistry (5) 60 50 80 100 80
soumya (6) 17 8 50 50 83
Anupreeti Mahadik (4) 12 25 50 100 100
Varun Siddhardha jillapalli (2) 25 50 50 100 100
Abhishek Gupta (1) 0 0 0 100 100

Agents on this campaign

AgentCallsScoredPitch G/A/RTalkMonoSentiment
dhruv 2725 3.30 1/3/21 0.552 4 -0.02
Rohit Mishra 2523 5.63 2/14/7 0.617 5 +0.12
sudeeps 2320 5.28 7/2/11 0.644 5 -0.02
Jeevan Jeejo 1413 5.19 3/2/8 0.679 6 +0.33
Aditya Pandey 1010 4.35 1/2/7 0.64 3 +0.04
Ronak Mehta 1010 5.95 0/9/1 0.63 2 +0.23
Abdul Ansari 77 3.79 0/1/6 0.597 0 +0.21
abhinav gautam 77 4.93 1/3/3 0.463 1 +0.28
Kartikey Chauhan 76 3.42 0/1/5 0.635 1 +0.26
Sajal Bhaskar 74 4.63 0/2/2 0.527 0 -0.18
ankit mistry 65 7.10 2/2/1 0.761 4 +0.34
soumya 66 3.42 0/3/3 0.48 0 +0.10
Anupreeti Mahadik 64 5.00 0/2/2 0.676 2 +0.15
Varun Siddhardha jillapalli 22 6.00 0/2/0 0.561 0 +0.17
Abhishek Gupta 21 3.00 0/0/1 0.524 0 +0.40

Objections raised on this campaign

ObjectionRaisedHandledMishandled Handle rate
send_price_will_think22 1110
50.0%
price13 67
46.2%
why_call_used_app7 52
71.4%
check_with_manager2 11
50.0%
specs_may_change1 00
0.0%

All calls 159 — lowest score first; excluded calls at the bottom

CallStateDateAgentDur DispositionBandLangTypePitch QSupplySent
211121788843… scored 2026-09-08abhinav gautam 0:41 General Enquiry full conversation Hindi customer_led 0.0/10 0 – 0.00
211121788944… scored 2026-09-09soumya 2:08 General Enquiry full conversation Tamil customer_led 1.0/10 1 – +0.41
211121788772… scored 2026-09-07Ronak Mehta 1:46 Interested full conversation Hindi customer_led 1.0/10 2 – 0.11
211121785838… scored 2026-08-04Sajal Bhaskar 1:14 Wrap up time exceeded :0 full conversation Hindi customer_led 1.0/10 0 – 0.00
211121788866… scored 2026-09-08Kartikey Chauhan 1:09 General Enquiry full conversation Hindi customer_led 1.0/10 1 – -0.26
349721783316… scored 2026-07-06dhruv 1:08 No_requirement full conversation English customer_led 1.0/10 0 – -0.30
211121788939… scored 2026-09-09soumya 1:03 Call_back_later full conversation Hindi customer_led 1.0/10 0 – -0.30
211121788338… scored 2026-09-02dhruv 0:59 General Enquiry full conversation Hindi customer_led 1.0/10 1 – -0.40
211121789533… scored 2026-09-16soumya 0:56 Wrap up time exceeded :0 full conversation Hindi customer_led 1.0/10 0 – -0.12
211121789448… scored 2026-09-15Rohit Mishra 0:53 General Enquiry full conversation Hindi customer_led 1.0/10 0 – 0.00
211121788425… scored 2026-09-03sudeeps 0:52 Call_back_later full conversation Hindi customer_led 1.0/10 0 – 0.07
211121789116… scored 2026-09-11dhruv 0:51 No_requirement full conversation Hindi customer_led 1.0/10 0 – 0.02
211121789721… scored 2026-09-18Aditya Pandey 0:49 Interested full conversation English customer_led 1.0/10 0 – +0.61
211121789448… scored 2026-09-15dhruv 0:47 No_requirement full conversation Hindi customer_led 1.0/10 0 – -0.22
211121788851… scored 2026-09-08Aditya Pandey 0:42 General Enquiry full conversation Hindi customer_led 1.0/10 1 – 0.00
211121789548… scored 2026-09-16Kartikey Chauhan 1:30 Onboarded full conversation Hindi customer_led 2.5/10 1 – +0.20
349721783411… scored 2026-07-07Abhishek Gupta 7:12 General Enquiry full conversation English customer_led 3.0/10 0 – +0.40
211121788248… scored 2026-09-01dhruv 3:58 No_requirement full conversation English customer_led 3.0/10 1 – +0.30
211121789014… scored 2026-09-10Rohit Mishra 3:32 General Enquiry full conversation Hindi customer_led 3.0/10 0 – -0.09
211121788758… scored 2026-09-07Jeevan Jeejo 3:27 General Enquiry full conversation Hindi customer_led 3.0/10 1 not_in_stockyard +0.50
211121789016… scored 2026-09-10dhruv 2:36 General Enquiry full conversation English customer_led 3.0/10 0 out_of_stock +0.51
211121789115… scored 2026-09-11dhruv 2:30 No_requirement full conversation Hindi customer_led 3.0/10 0 – +0.41
211121788772… scored 2026-09-07Jeevan Jeejo 2:10 General Enquiry full conversation Hindi customer_led 3.0/10 0 – +0.36
211121789041… scored 2026-09-10Abdul Ansari 1:59 General Enquiry full conversation Hindi customer_led 3.0/10 0 out_of_stock -0.20
211121789634… scored 2026-09-17sudeeps 1:56 General Enquiry full conversation Hindi customer_led 3.0/10 1 – -0.26
211121789706… scored 2026-09-18Abdul Ansari 1:54 General Enquiry full conversation Hindi customer_led 3.0/10 2 out_of_stock +0.47
211121788515… scored 2026-09-04abhinav gautam 1:44 General Enquiry full conversation Hindi customer_led 3.0/10 2 – +0.37
211121789019… scored 2026-09-10Abdul Ansari 1:34 General Enquiry full conversation Hindi customer_led 3.0/10 0 – +0.19
211121789016… scored 2026-09-10sudeeps 1:33 General Enquiry full conversation Hindi customer_led 3.0/10 1 – 0.00
211121785847… scored 2026-08-04Sajal Bhaskar 1:32 Does_not_deal_Steel full conversation Hindi customer_led 3.0/10 1 – -0.53
211121789549… scored 2026-09-16Abdul Ansari 1:30 General Enquiry full conversation Hindi customer_led 3.0/10 2 – 0.05
211121788526… scored 2026-09-04dhruv 1:28 Wrap up time exceeded :0 full conversation English customer_led 3.0/10 1 spec_not_available +0.33
211121788512… scored 2026-09-04dhruv 1:28 General Enquiry full conversation Hindi customer_led 3.0/10 2 – -0.43
211121789537… scored 2026-09-16dhruv 1:26 No_requirement full conversation English customer_led 3.0/10 0 – -0.46
211121789101… scored 2026-09-11dhruv 1:24 No_requirement full conversation Hindi customer_led 3.0/10 1 – -0.15
211121789533… scored 2026-09-16Jeevan Jeejo 1:23 No_requirement full conversation Hindi customer_led 3.0/10 2 – -0.53
211121788324… scored 2026-09-02dhruv 1:23 No_requirement full conversation Hindi customer_led 3.0/10 0 – +0.30
211121789447… scored 2026-09-15dhruv 1:22 No_requirement full conversation Hindi customer_led 3.0/10 1 – +0.20
211121789721… scored 2026-09-18sudeeps 1:22 No_requirement full conversation Hindi customer_led 3.0/10 2 spec_not_available -0.34
211121789619… scored 2026-09-17dhruv 1:20 General Enquiry full conversation Gujarati customer_led 3.0/10 1 – 0.00
211121789016… scored 2026-09-10dhruv 1:16 No_requirement full conversation Hindi customer_led 3.0/10 1 – -0.40
211121789115… scored 2026-09-11dhruv 1:14 Does_not_deal_Steel full conversation Hinglish customer_led 3.0/10 1 – -0.09
211121789462… scored 2026-09-15Kartikey Chauhan 1:14 Wrap up time exceeded :0 full conversation Hindi customer_led 3.0/10 0 – +0.41
211121789128… scored 2026-09-11sudeeps 1:13 General Enquiry full conversation Hindi customer_led 3.0/10 0 – 0.00
211121789712… scored 2026-09-18dhruv 1:12 No_requirement full conversation English customer_led 3.0/10 2 – -0.44
211121788862… scored 2026-09-08sudeeps 1:11 General Enquiry full conversation Hindi customer_led 3.0/10 0 – -0.39
211121788856… scored 2026-09-08sudeeps 1:08 General Enquiry short or unclear Hindi customer_led 3.0/10 1 – 0.00
211121789101… scored 2026-09-11dhruv 1:07 No_requirement full conversation Hindi customer_led 3.0/10 2 – -0.51
211121789723… scored 2026-09-18Anupreeti Mahadik 1:05 General Enquiry full conversation Hindi customer_led 3.0/10 0 – 0.15
211121788410… scored 2026-09-03Rohit Mishra 1:01 General Enquiry full conversation Hindi customer_led 3.0/10 1 – +0.20
211121789115… scored 2026-09-11sudeeps 0:59 General Enquiry full conversation Hindi customer_led 3.0/10 1 – +0.18
211121789800… scored 2026-09-19Aditya Pandey 0:56 Interested full conversation Hindi customer_led 3.0/10 2 – 0.14
211121788943… scored 2026-09-09sudeeps 0:55 General Enquiry full conversation Hindi customer_led 3.0/10 2 – -0.20
211121789115… scored 2026-09-11dhruv 0:49 No_requirement full conversation English customer_led 3.0/10 1 – 0.10
349721782968… scored 2026-07-02dhruv 0:48 No_requirement full conversation English customer_led 3.0/10 2 – -0.17
211121788757… scored 2026-09-07abhinav gautam 0:46 General Enquiry full conversation Hindi customer_led 3.0/10 1 – +0.26
211121789447… scored 2026-09-15Jeevan Jeejo 0:43 Call_back_later full conversation Hindi customer_led 3.0/10 0 – -0.41
211121789465… scored 2026-09-15Aditya Pandey 0:42 General Enquiry full conversation Hindi customer_led 3.0/10 0 – 0.00
211121788247… scored 2026-09-01Jeevan Jeejo 5:34 General Enquiry full conversation English customer_led 3.5/10 1 – +0.29
211121788429… scored 2026-09-03ankit mistry 4:33 Does_not_deal_Steel full conversation Gujarati customer_led 4.0/10 3 spec_not_available 0.13
349721784091… scored 2026-07-15Rohit Mishra 3:53 General Enquiry full conversation Hindi customer_led 4.0/10 1 – -0.06
211121788439… scored 2026-09-03sudeeps 3:45 No_requirement full conversation Hindi customer_led 4.0/10 2 – +0.19
211121789128… scored 2026-09-11Kartikey Chauhan 2:28 Wrap up time exceeded :0 full conversation English customer_led 4.0/10 1 not_in_stockyard +0.53
211121789448… scored 2026-09-15Jeevan Jeejo 1:45 Qualification Successful full conversation Hindi customer_led 4.0/10 1 – +0.88
211121788757… scored 2026-09-07Jeevan Jeejo 1:33 Call_back_later full conversation Hindi customer_led 4.0/10 1 – 0.07
211121788351… scored 2026-09-02Aditya Pandey 5:03 General Enquiry full conversation Hindi customer_led 4.5/10 2 – +0.26
349721783325… scored 2026-07-06dhruv 4:08 General Enquiry full conversation English customer_led 4.5/10 1 – +0.42
211121789801… scored 2026-09-19Aditya Pandey 4:07 General Enquiry full conversation Hindi customer_led 4.5/10 0 – -0.26
211121788772… scored 2026-09-07Abdul Ansari 4:01 General Enquiry full conversation Hindi customer_led 4.5/10 2 – +0.54
211121788773… scored 2026-09-07Jeevan Jeejo 3:46 Interested full conversation English customer_led 4.5/10 0 – +0.26
211121788342… scored 2026-09-02Kartikey Chauhan 3:37 Onboarded full conversation Hindi customer_led 4.5/10 0 – +0.50
211121789800… scored 2026-09-19Aditya Pandey 3:23 General Enquiry full conversation Hindi customer_led 4.5/10 1 – -0.40
211121788757… scored 2026-09-07Rohit Mishra 3:17 General Enquiry full conversation Hindi customer_led 4.5/10 2 – 0.13
211121788759… scored 2026-09-07sudeeps 3:03 General Enquiry full conversation Hindi customer_led 4.5/10 1 – -0.09
211121789451… scored 2026-09-15Anupreeti Mahadik 2:57 Wrap up time exceeded :0 full conversation Hindi customer_led 4.5/10 0 spec_not_available -0.12
211121788928… scored 2026-09-09Rohit Mishra 2:29 General Enquiry full conversation Hindi customer_led 4.5/10 1 – 0.12
211121788423… scored 2026-09-03Abdul Ansari 2:07 Wrap up time exceeded :0 full conversation Hindi customer_led 4.5/10 1 – +0.27
211121789015… scored 2026-09-10Rohit Mishra 2:01 General Enquiry full conversation Hindi customer_led 4.5/10 1 – -0.16
211121788757… scored 2026-09-07ankit mistry 5:28 General Enquiry full conversation English customer_led 5.0/10 1 – +0.28
211121788411… scored 2026-09-03Rohit Mishra 4:14 General Enquiry full conversation Hindi customer_led 5.0/10 0 – +0.52
211121789711… scored 2026-09-18soumya 3:27 General Enquiry full conversation English customer_led 5.0/10 0 – -0.33
211121788756… scored 2026-09-07Rohit Mishra 3:05 General Enquiry full conversation Hindi customer_led 5.0/10 0 – +0.37
211121788338… scored 2026-09-02dhruv 2:14 No_requirement full conversation Hindi customer_led 5.0/10 1 – +0.18
211121788239… scored 2026-09-01Anupreeti Mahadik 2:04 Send_Email full conversation Marathi customer_led 5.0/10 0 – +0.20
211121789800… scored 2026-09-19sudeeps 1:39 General Enquiry full conversation Marathi customer_led 5.0/10 1 – +0.20
211121788343… scored 2026-09-02Varun Siddhardha jillapalli 1:38 No_requirement full conversation Telugu customer_led 5.0/10 2 – 0.15
211121788513… scored 2026-09-04abhinav gautam 1:31 General Enquiry full conversation Hindi customer_led 5.0/10 1 out_of_stock +0.34
211121789543… scored 2026-09-16dhruv 1:26 General Enquiry full conversation Hindi customer_led 5.0/10 1 – +0.16
211121788843… scored 2026-09-08Abdul Ansari 5:15 Wrap up time exceeded :0 full conversation Hindi customer_led 5.5/10 0 – 0.12
211121789533… scored 2026-09-16Rohit Mishra 4:55 General Enquiry full conversation Hindi customer_led 5.5/10 1 – -0.02
211121789634… scored 2026-09-17Ronak Mehta 3:49 General Enquiry full conversation Hindi customer_led 5.5/10 1 – -0.26
211121788771… scored 2026-09-07Ronak Mehta 2:45 Interested full conversation Hindi customer_led 5.5/10 0 – +0.74
211121789533… scored 2026-09-16Rohit Mishra 2:00 General Enquiry full conversation Hindi customer_led 5.5/10 1 – -0.32
211121789040… scored 2026-09-10Kartikey Chauhan 1:36 General Enquiry full conversation English customer_led 5.5/10 1 – +0.20
211121788517… scored 2026-09-04Ronak Mehta 4:34 Wrap up time exceeded :0 full conversation Hindi customer_led 6.0/10 1 – +0.53
211121789729… scored 2026-09-18Aditya Pandey 4:21 General Enquiry full conversation Hindi customer_led 6.0/10 1 – -0.33
211121789533… scored 2026-09-16Ronak Mehta 2:36 Interested full conversation Hindi customer_led 6.0/10 2 – -0.07
211121788945… scored 2026-09-09soumya 1:50 Interested full conversation Hindi customer_led 6.0/10 1 – +0.71
211121789042… scored 2026-09-10Ronak Mehta 6:18 General Enquiry full conversation Hindi customer_led 6.5/10 1 – +0.32
211121788930… scored 2026-09-09Ronak Mehta 5:37 Interested full conversation Hindi customer_led 6.5/10 2 not_in_stockyard +0.73
211121788498… scored 2026-09-04Rohit Mishra 4:47 General Enquiry full conversation Hindi customer_led 6.5/10 0 – +0.46
211121788264… scored 2026-09-01Jeevan Jeejo 4:20 Interested full conversation English customer_led 6.5/10 1 – +0.42
349721782896… scored 2026-07-01Rohit Mishra 3:11 General Enquiry full conversation English customer_led 6.5/10 1 – +0.28
211121789101… scored 2026-09-11Rohit Mishra 3:03 General Enquiry full conversation Hindi customer_led 6.5/10 1 – 0.14
211121789101… scored 2026-09-11soumya 3:02 full conversation Hindi customer_led 6.5/10 0 – +0.26
349721783312… scored 2026-07-06Rohit Mishra 2:54 Interested full conversation Hindi customer_led 6.5/10 0 not_in_stockyard +0.40
211121788411… scored 2026-09-03Rohit Mishra 2:08 General Enquiry full conversation Hindi customer_led 6.5/10 1 not_in_stockyard 0.10
211121789101… scored 2026-09-11Rohit Mishra 1:59 General Enquiry full conversation Hindi customer_led 6.5/10 1 – +0.40
211121788757… scored 2026-09-07Rohit Mishra 1:31 General Enquiry full conversation Hindi customer_led 6.5/10 1 – -0.40
211121788497… scored 2026-09-04Rohit Mishra 1:30 General Enquiry full conversation Hindi customer_led 6.5/10 1 – +0.38
211121789101… scored 2026-09-11Rohit Mishra 1:15 General Enquiry full conversation Hindi customer_led 6.5/10 2 – +0.20
211121788497… scored 2026-09-04dhruv 24:03 General Enquiry full conversation English customer_led 7.0/10 0 not_in_stockyard 0.09
211121788324… scored 2026-09-02Sajal Bhaskar 10:05 Wrap up time exceeded :0 full conversation Hindi customer_led 7.0/10 0 spec_not_available -0.08
211121788412… scored 2026-09-03Varun Siddhardha jillapalli 7:55 General Enquiry full conversation Hindi customer_led 7.0/10 0 spec_not_available +0.20
211121789115… scored 2026-09-11sudeeps 4:30 General Enquiry full conversation Hindi customer_led 7.0/10 1 – 0.12
211121788512… scored 2026-09-04abhinav gautam 3:11 General Enquiry full conversation Hindi customer_led 7.0/10 1 – +0.55
211121788772… scored 2026-09-07Ronak Mehta 15:32 Interested full conversation Hindi customer_led 7.5/10 0 spec_not_available +0.35
211121785843… scored 2026-08-04Sajal Bhaskar 12:35 General Enquiry full conversation Hindi customer_led 7.5/10 0 not_in_stockyard -0.10
211121788766… scored 2026-09-07ankit mistry 8:00 General Enquiry full conversation Hindi customer_led 7.5/10 0 – +0.38
211121788757… scored 2026-09-07Ronak Mehta 6:08 General Enquiry full conversation Gujarati customer_led 7.5/10 2 – -0.24
211121789792… scored 2026-09-19Ronak Mehta 4:53 General Enquiry full conversation Hindi customer_led 7.5/10 0 out_of_stock 0.05
211121789463… scored 2026-09-15Jeevan Jeejo 4:15 Qualification Successful full conversation Hindi customer_led 7.5/10 0 not_in_stockyard +0.64
211121788259… scored 2026-09-01Anupreeti Mahadik 3:20 full conversation Hindi customer_led 7.5/10 0 – +0.38
211121788854… scored 2026-09-08abhinav gautam 3:08 General Enquiry full conversation English customer_led 7.5/10 1 – +0.31
211121788757… scored 2026-09-07Rohit Mishra 2:37 General Enquiry full conversation Hindi customer_led 7.5/10 0 – -0.06
211121789801… scored 2026-09-19Aditya Pandey 2:31 Interested full conversation Hindi customer_led 7.5/10 1 – 0.08
211121789103… scored 2026-09-11sudeeps 4:46 General Enquiry full conversation Hindi customer_led 8.0/10 2 – +0.32
211121788344… scored 2026-09-02sudeeps 4:43 No_requirement full conversation English customer_led 8.0/10 0 – +0.24
211121789641… scored 2026-09-17Jeevan Jeejo 4:01 Interested full conversation English customer_led 8.0/10 0 – +0.80
211121788944… scored 2026-09-09sudeeps 3:45 General Enquiry full conversation Hindi customer_led 8.0/10 0 – +0.18
211121789538… scored 2026-09-16Jeevan Jeejo 7:18 full conversation Hindi customer_led 8.5/10 0 – +0.81
211121789800… scored 2026-09-19Aditya Pandey 5:16 General Enquiry full conversation Hindi customer_led 8.5/10 0 spec_not_available +0.30
211121788411… scored 2026-09-03dhruv 18:07 General Enquiry full conversation English customer_led 9.0/10 0 – -0.04
211121789192… scored 2026-09-12Rohit Mishra 11:38 General Enquiry full conversation Hindi customer_led 9.0/10 1 spec_not_available -0.21
349721782885… scored 2026-07-01ankit mistry 8:56 General Enquiry full conversation English customer_led 9.0/10 0 – +0.45
211121789473… scored 2026-09-15Jeevan Jeejo 6:48 Wrap up time exceeded :0 full conversation Hindi customer_led 9.0/10 1 spec_not_available +0.24
211121788772… scored 2026-09-07sudeeps 6:32 General Enquiry full conversation Hindi customer_led 9.0/10 0 – -0.35
211121788945… scored 2026-09-09sudeeps 5:22 General Enquiry full conversation Hindi customer_led 9.0/10 1 – 0.02
349721783054… scored 2026-07-03sudeeps 5:02 General Enquiry full conversation English customer_led 9.0/10 1 – 0.01
211121788758… scored 2026-09-07Rohit Mishra 4:54 General Enquiry full conversation Hindi customer_led 9.0/10 1 not_in_stockyard +0.48
211121785837… scored 2026-08-04abhinav gautam 3:51 General Enquiry full conversation Hindi customer_led 9.0/10 1 – 0.10
211121788772… scored 2026-09-07sudeeps 3:44 full conversation Marathi customer_led 9.0/10 2 – -0.25
349721783940… scored 2026-07-13ankit mistry 8:20 Interested full conversation Gujarati customer_led 10.0/10 0 lead_time_issue +0.47
211121788411… queued 2026-09-03sudeeps 3:29 General Enquiry n/a – – pending – – n/a
211121789640… queued 2026-09-17Anupreeti Mahadik 3:06 Send_Email n/a – – pending – – n/a
211121789015… n/a 2026-09-10Rohit Mishra 1:03 General Enquiry no conversation English customer_led n/a – – n/a
211121788758… n/a 2026-09-07Jeevan Jeejo 0:59 Call_back_later no conversation English customer_led n/a – – n/a
211121788929… queued 2026-09-09Sajal Bhaskar 0:53 Wrap up time exceeded :0 n/a – – pending – – n/a
211121788427… n/a 2026-09-03Anupreeti Mahadik 0:47 No_requirement no conversation English customer_led n/a – – n/a
211121789634… queued 2026-09-17sudeeps 0:44 Not_Answered n/a – – pending – – n/a
211121789447… n/a 2026-09-15sudeeps 0:43 Not_Answered no conversation English customer_led n/a – – n/a
211121788952… n/a 2026-09-09Kartikey Chauhan 0:43 Onboarded no conversation Gujarati customer_led n/a – – n/a
349721785472… n/a 2026-07-31Rohit Mishra 0:41 General Enquiry no conversation English customer_led n/a – – n/a
349721784613… n/a 2026-07-21dhruv 0:33 No_requirement no conversation English customer_led n/a – – n/a
349721783139… queued 2026-07-04Sajal Bhaskar 0:29 Wrap up time exceeded :0 n/a – – pending – – n/a
349721783055… n/a 2026-07-03Abhishek Gupta 0:27 Not_Answered no conversation English customer_led n/a – – n/a
349721782968… n/a 2026-07-02dhruv 0:25 Not_Answered no conversation English customer_led n/a – – n/a
349721783055… n/a 2026-07-03ankit mistry 0:22 General Enquiry no conversation Gujarati customer_led n/a – – n/a
349721783141… queued 2026-07-04Sajal Bhaskar 0:16 n/a – – pending – – n/a