Call 21112178946260441 2026-09-15 · Kartikey Chauhan · 1:14
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Wrap up time exceeded :0 | full conversation 18 turns, clean transcript (6% inaudible) | Hindi | 18 | customer_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the agent's side but does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.41
confidence high · +6/−0
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent only mentioned the product ('cement'); no other details were revalidated before the customer dismissed the lead.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent asked if the customer needs steel but did not ask any of the five required discovery questions (application, volume, brands, etc.).
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
Call ended with a vague, passive next step; no price was offered and no timeline was committed as there was no active requirement.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Okay, so if any requirement comes, I will send it to you, okay?
did well
Opener acknowledges platform submission
You registered this Lucky Enterprise, right? You put in a requirement for cement, right?
No unnecessary re-pitching
Okay, yes, by the way, the application doesn't show the rate.
Summary
The agent called to follow up on a platform inquiry for cement. The customer explained the inquiry was just a test to see how the app works and that there was no active requirement. The agent attempted to pivot to a general steel need, but the customer deferred, promising to send future requirements. The call ended with the agent accepting this and confirming a WhatsApp message had been sent.
Coaching
When a customer dismisses their inquiry as a 'test,' pivot more strongly into discovery to uncover a real opportunity instead of passively accepting their brush-off.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | You registered this Lucky Enterprise, right? You put in a requirement for cement, right? Agent correctly referenced the customer's specific action on the platform. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 |
Agent only mentioned the product ('cement'); no other details were revalidated before the customer dismissed the lead. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
Agent asked if the customer needs steel but did not ask any of the five required discovery questions (application, volume, brands, etc.). |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Call ended with a vague, passive next step; no price was offered and no timeline was committed as there was no active requirement. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Okay, yes, by the way, the application doesn't show the rate. Agent did not re-pitch the portfolio and kept the conversation focused on the customer's inquiry. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Okay, so if any requirement comes, I will send it to you, okay? |
Okay, fine. I have WhatsApped you, you can let me know. |
| why_call_used_app | handled | but it's not showing the rate in it. |
Okay, yes, by the way, the application doesn't show the rate. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.571 | 16.1s | 12.1s | 45.8s | 5.0s | 365.2 | 0 | 10 | 8 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.4s
Hello?
हेलो?
customer
6.5s
Yes, speak?
हां बोलो?
agent
7.3s
This is Sarik speaking, sir, from JSW One.
सारिक ही बात कर रहा हूं सर JSW One से।
customer
9.4s
From where?
कहां से?
agent
10.1s
From JSW, sir.
JSW से सर।
agent
10.9s
You registered this Lucky Enterprise, right? You put in a requirement for cement, right?
आपने ये Lucky Enterprise रजिस्टर किया ना? एक cement का requirement डाला है, है ना?
customer
13.9s
Yes, yes, I had put that just to see. There's nothing in it right now.
जी जी, वो तो देखने लिए मैंने डाला था। अभी कुछ है नहीं इसमें।
agent
16.6s
Okay.
अच्छा।
agent
18.0s
Okay, by the way, what do you take in this?
अच्छा, वैसे क्या लेते हो आप इसमें?
customer
19.2s
[inaudible]
agent
20.3s
I was saying, sir, do you usually have a requirement for steel in this?
मैंने कहा सर वैसे steel का requirement रहता है इसमें आपको?
customer
22.2s
Yes, yes, everything is there, but I had put it just to see if it's coming correctly, really coming, but it's not showing the rate in it.
हां जी, सब रहता है, but मैंने अभी देखने के लिए दिया था के सही से, सही में आ रहा है but rate नहीं दिखा रहा है उसमे।
agent
26.4s
Okay, yes, by the way, the application doesn't show the rate.
अच्छा, हां वैसे application में rate नहीं दिखाता।
agent
28.4s
Yes, if you have some requirement or something, you can send it to me once, I will tell you the rates and all after checking.
हां, कुछ requirement वगेरा है तो आप मुझे डाल देना एक बारी, rates वगेरा मैं बता दूंगा आपको देख के।
customer
31.8s
One minute.
एक मिनट।
customer
32.6s
Okay, so if any requirement comes, I will send it to you, okay?
ठीक है, तो कोई requirement आती है ना तो मैं आपको भेज दूंगा, ठीक है?
agent
34.8s
Okay, fine. I have WhatsApped you, you can let me know.
चलो ठीक है। मैंने आपको WhatsApp कर दिया, आप बता देना मुझे।
customer
36.8s
Yes, okay. You...
जी, ठीक है। आप...