Call 21112178843093311 2026-09-03 · Kartikey Chauhan · 1:27
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 16 turns, clean transcript (6% inaudible) | English | 16 | new_registration (campaign_name:medium) |
Audio: clear: The audio quality is good and the conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: unknown
material: Vendor registration portal
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.11
confidence high · +6/−4
from 18 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was disqualified by the customer before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a requirement, but when the answer was 'no', a specific callback was not scheduled as per the rubric.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague promise, not one of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Uh, hello, good evening sir. Karthik this side from JSW One.
Platform education
So this is e-commerce platform for steel purchasing.
Summary
The agent contacted a new registrant who immediately clarified they had registered by mistake. The customer was trying to become a vendor to JSW, not purchase steel. The agent explained that JSW One is an e-commerce platform for purchasing and was unable to assist with vendor registration.
Coaching
When a lead is invalid because they are not a steel buyer, clearly state the platform's purpose and disqualify the lead, rather than offering a vague promise like 'I'll let you know'.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh, hello, good evening sir. Karthik this side from JSW One. The agent provided a standard, polite opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Yeah, so sir you've registered Infinite Traders on our platform. Right? The agent only verified the company name before the call was derailed; this is below the 'partial' threshold of 2 questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was disqualified by the customer before any discovery questions could be asked. |
| NR4 Platform education | 1 | pass | – | 1.0 | So this is e-commerce platform for steel purchasing. The agent correctly explained the platform's purpose in response to the customer's confusion. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | you do you require steel in your firm as in raw material? The agent asked about a requirement, but when the answer was 'no', a specific callback was not scheduled as per the rubric. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | I'll let you know, sir. The call ended with a vague promise, not one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.602 | 25.4s | 16.8s | 44.8s | 4.9s | 186.6 | 0 | 8 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello?
agent
1.4s
Hello?
customer
2.0s
Hello? Hello sir?
agent
2.9s
Uh, hello, good evening sir. Karthik this side from JSW One.
customer
6.9s
Yeah, good evening sir. Tell me sir.
agent
8.5s
Yeah, so sir you've registered Infinite Traders on our platform. Right?
customer
13.6s
Yes sir, yes sir. Yes sir.
agent
14.6s
Yeah, so sir I wanted to know, you do you require steel in your firm as in raw material?
customer
18.8s
No actually, I was uh supposed to uh register as a vendor to the uh JSW. So I think I registered in the wrong website.
agent
25.7s
Which sir? This is JSW One, the e-commerce platform for steel purchase.
customer
29.5s
Sir?
agent
30.0s
So this is e-commerce platform for steel purchasing.
customer
33.2s
Okay, okay. Not for... Can you please help me sir to register how to register with vendor registration? Which website I need to visit?
agent
38.0s
Okay. No sir, I do not know such website. I'll let you know, sir.
customer
42.2s
Okay sir, okay sir.
agent
43.5s
[inaudible]