Call 21112178886665791 2026-09-08 · Kartikey Chauhan · 1:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise on the customer's side, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.26
confidence high · +3/−9
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not revalidate any of the required fields (product, quantity, location, timeline) from the customer's submission.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge that the customer had raised a requirement on the platform, instead starting the call like a cold inquiry.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked to understand the customer's business, application, or procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
TMT 12 mm is ours for how much... 58.
Summary
The customer initiated the call to ask for the price of cement and 12mm TMT. The agent stated he would need to check the cement price with seniors and quoted a price of '58' for TMT. The call ended without any discovery or clear next steps.
Coaching
When a customer asks for a price immediately, first confirm their full requirement (product, quantity, location) to provide an accurate landed cost, then ask discovery questions to understand their needs.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not acknowledge that the customer had raised a requirement on the platform, instead starting the call like a cold inquiry. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not revalidate any of the required fields (product, quantity, location, timeline) from the customer's submission. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, application, or procurement habits. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | For cement's rate, sir, I will have to get it from my seniors and give it to you. The agent gave a non-specific price for TMT and did not set a clear timeline for reverting on the cement price, with no attempt to close. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | TMT 12 mm is ours for how much... 58. The agent did not re-pitch the company's portfolio and stuck to the products the customer inquired about. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.477 | 11.2s | 12.3s | 45.5s | 3.8s | 316.1 | 0 | 8 | 9 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.9s
Hello
हेलो
agent
3.6s
Hello
हेलो
customer
4.6s
Yes, speak.
हां जी बोलिए
agent
5.4s
Yes sir, Kartik speaking from JSW One.
हां जी सर, कार्तिक के बात कर रहा था JSW One से
customer
7.0s
Brother, yes. What is the rate going on right now, sir, for your JSW One? For cement?
भैया, हां। क्या रेट चल रहा है अभी सर आपका JSW One का? सीमेंट का?
agent
10.7s
For cement's rate, sir, I will have to get it from my seniors and give it to you. Do you need only cement or TMT as well?
सीमेंट का रेट तो सर मुझे आगे से लेके देना पड़ेगा। सीमेंट ही चाहिए आपको या TMT भी चाहिए?
customer
14.6s
No no, I need cement for now.
नहीं नहीं, सीमेंट चाहिए अभी तो।
agent
15.9s
Only cement needed?
सिर्फ सीमेंट चाहिए?
customer
16.6s
Yes. And what is the rate for TMT right now? 12 mm?
जी। और TMT का क्या रेट चल रहा है अभी? 12 mm?
agent
18.7s
TMT 12 mm is ours for how much... 58.
TMT 12 mm है अपनी कितने में... 58.
customer
20.9s
68?
agent
21.5s
Fifty, fifty, fifty-eight.
Fifty, fifty, अठावन।
customer
22.6s
Oh 58, okay. Yes, yes.
अच्छा 58, okay. हां जी हां जी।
agent
24.6s
Hmm.
हम्म।
customer
25.1s
Okay. And will there be anything new, new steel?
Okay. और कुछ नया होगा new steel?
agent
27.0s
Okay, no problem, I will tell you.
चलो कोई बात नहीं, मैं बोलता हूं आपको।
customer
28.9s
Yes, okay, no problem.
हां, चलो कोई नहीं।