Call 21112178972825431 2026-09-18 · Kartikey Chauhan · 2:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 46 turns, clean transcript (0% inaudible) | Hindi | 46 | supply_led (campaign_name:medium) |
Audio: noisy: Background noise (clanging metal) on the customer's side, but speech is mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified himself and the company but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook; instead, he went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Qualify
Agent asked for thickness but did not capture the full requirement details (grade, width, quantity, location, delivery date) on the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
objection
The customer raised 1 objection
you did not answer:
price
Then not required sir. We are taking it for 70, 72.
Summary
The agent contacted a sheet metal fabricator who confirmed a requirement for CR sheets. The customer, who currently buys from Tata, immediately rejected the agent's quoted price of 76,500 as too high, stating their current price is 70-72k. The agent attempted to counter by suggesting market prices have risen, but the call ended without resolving the objection or establishing a firm next step.
Coaching
When a customer gives a price objection, use it as a chance to explain our 'all-inclusive FOR pricing' USP instead of just defending the number. This reframes the conversation from cost to value.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes sir, this is Kartik speaking from JSW One. Agent identified himself and the company but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Uh sir, in Power Modifiers, will you have any requirement for sheet metal right now? Agent did not lead with a supply or price hook; instead, he went straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | Sir what what do you manufacture from these sheets? ... So right now, whose are you taking, Tata, JSW? Agent successfully asked about what they manufacture, end application (fabrication), and current supplier, but missed monthly tonnage, JSW share, and payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs. When the price objection was raised, he did not use the 'all-inclusive delivered price' USP to reframe the value. |
| SL5 Qualify | 2 | fail | – | 0.0 | Which sizes sir? What thickness do you purchase? Thickness? Agent asked for thickness but did not capture the full requirement details (grade, width, quantity, location, delivery date) on the call. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, you send the size once, I will tell you. Agent asked the customer to send details via WhatsApp, but the customer did not agree or commit to this action, so no explicit next step was established. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Then not required sir. We are taking it for 70, 72. |
How long ago? When was the order? ... The price has also increased in a week, right? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.691 | 44.4s | 19.9s | 112.7s | 6.0s | 343.2 | 0 | 25 | 21 | 15 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello.
हॅलो.
agent
2.2s
Hello.
हॅलो.
agent
3.2s
Yes sir, this is Kartik speaking from JSW One.
हांजी सर, कार्तिक ये बात कर रहा था JSW One से।
customer
6.0s
Yes, tell me.
हां, बोलिए।
agent
6.7s
Uh sir, in Power Modifiers, will you have any requirement for sheet metal right now?
अह सर, ये Power Modifiers में अभी कुछ requirement रहेगा अपना sheet metal में?
customer
10.0s
For CR sheet.
CR sheet का।
agent
10.9s
For CR sheet, right? Okay sir. Which sizes sir? What thickness do you purchase? Thickness?
CR sheet का, राईट? ओके सर। Which sizes sir? कौनसे thickness आप purchase करते हो? Thickness?
customer
14.7s
1.6, 2 mm.
agent
16.0s
1.6 and 2?
customer
17.0s
2, 1.2.
agent
18.3s
Hmm hmm. Oh 1.6 and 1.2, okay.
हम्म हम्म। Oh 1.6 and 1.2, okay.
customer
19.7s
Yes.
हां।
agent
20.2s
In sheets, 15 to 25.
Sheet में 15 to 25.
customer
22.5s
How much is this?
कितना ये?
agent
23.5s
Hmm. Okay. Sir what what do you manufacture from these sheets?
हम्म। ओके। सर what what do you manufacture from these sheets?
customer
27.2s
Sheet metal fabrication work sir.
agent
28.9s
Oh, for fabrication use. Okay. So right now, whose are you taking, Tata, JSW? Or are you taking from local trading now?
अच्छा fabrication use के लिए। ओके। तो अभी मतलब किसका ये Tata JSW ले रहे हो? या local trading से ले रहे हो अभी?
customer
33.0s
We are using Tata right now.
Tata use कर रहे है अभी।
agent
34.5s
Oh, you are using Tata right now. Okay, fine.
अच्छा अभी Tata use कर रहे हो। ओके, ठीक है।
agent
36.7s
Uh okay sir, do one thing, whatever requirement you have right now, send it to me on WhatsApp once with the size and quantity. I have sent you a WhatsApp message.
अह ठीक है सर, आप एक काम करो ना, अभी जो requirement है आपको, वो size और quantity के साथ में एक बारी WhatsApp पे डालना मुझे। मैंने ना WhatsApp भेज दिया आपको।
customer
41.2s
Pricing?
agent
42.0s
Pricing sir, we give FOR. I will have to get the pricing once. You send me a size, then I will tell you the pricing.
Pricing सर, FOR देते है। एक बारी मुझे लेना पड़ेगा pricing ना। मैं आपको एक size डालो, मैं pricing बताता हूं फिर।
customer
45.5s
Yes?
हां?
agent
46.2s
I said sir, send the sizes, I will tell you the pricing. By the way, today's price was 76,500.
मैंने कहा सर, sizes डाल दो, pricing मैं बता देता हूं। वैसे 76,500 का था आज का price.
customer
49.8s
76?
agent
50.5s
Yes, yes.
हांजी हांजी।
customer
51.5s
Then not required sir.
तो not required sir.
customer
53.0s
We are taking it for 70, 72.
हम लोग ले रहे है ये 70, 72 को ले रहे है।
agent
55.1s
72?
customer
55.8s
Yes. You are saying 76.
हां। आप बोल रहे है 76.
agent
56.8s
Yes.
हां।
customer
58.0s
For 2 mm, we took it for 72.5. 72,000, 72.5.
2 mm का था 72.5 लिया है। 72,000, 72.5.
agent
61.6s
How long ago, sir?
कितने टाइम पहले सर?
customer
62.6s
Yes?
हां?
agent
63.2s
How long ago? When was the order?
कितने टाइम पहले? कब का order है?
customer
64.6s
Just took it one week ago.
अभी one week में लिया था।
agent
66.0s
One week?
customer
66.8s
Yes, took it one week ago.
हां, one week पहले लिया था।
agent
68.1s
Oh, one week ago.
अच्छा, one week पहले।
customer
69.0s
We will order sir, 50 sheets minimum.
हम लोग order करेगा सर, 50 sheets minimum.
agent
71.3s
Oh, minimum, right.
अच्छा minimum ना।
agent
72.8s
For that, we'll have to see the pricing too, right.
उसके लिए तो देखते है pricing भी ना।
agent
74.8s
Okay, okay.
ठीक है, ठीक है।
agent
76.4s
Okay sir, you send the size once, I will tell you. You also take today's pricing from them once.
चलो सर, आप एक बारी size डालो, मैं बताता हूं। आप एक बारी आज का pricing भी लेना अपने उनसे।
customer
79.4s
What did you say?
क्या बोलिए?
agent
80.2s
I said, please also take today's pricing, how much theirs is coming to today. The price has also increased in a week, right?
मैंने कहा जरा आज का pricing भी ले लेना कि आज का उनका कितना आ रहा है। एक हफ्ते से तो price भी बढ़ा है ना।