Call 21112178841685181 2026-09-03 · Kartikey Chauhan · 1:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 24 turns, clean transcript (4% inaudible) | Hindi | 24 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: MS wire / fine wire
3 · Supply
US
spec_not_available
Customer requires 'fine wire' in 5-7mm, but agent states JSW One supplies 'wire rod' starting from 5.5mm.
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was disqualified early due to a product mismatch, so no discovery questions beyond the initial product type were asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call was correctly closed after disqualification, but did not end with one of the three prescribed outcomes (quote, callback, or walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Verify basic profile (4 Qs)
The agent only confirmed the company name but did not ask for the contact person's name, procurement city, or their role in procurement.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
did well
Warm welcome opener
Uh sir, you have registered a company called Supreme Springs on our platform...
First opportunity identified
do you have a requirement for steel in that? HR, CR, GI?
Summary
The agent contacted a newly registered customer who immediately clarified their requirement for 'fine wire'. The agent asked for the required size and correctly determined that JSW One does not supply this specific product, as they deal in wire rod above 5.5mm. The call was professionally concluded after confirming the product mismatch.
Coaching
The call was short due to a product mismatch, but remember to ask the basic profile questions like contact name and city before diving into product needs.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh sir, you have registered a company called Supreme Springs on our platform... The agent correctly referenced the customer's registration on the platform to open the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only confirmed the company name but did not ask for the contact person's name, procurement city, or their role in procurement. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 |
The call was disqualified early due to a product mismatch, so no discovery questions beyond the initial product type were asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended due to a product mismatch before any platform education could be provided. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | do you have a requirement for steel in that? HR, CR, GI? The agent asked for a requirement and correctly identified that the customer's need could not be met. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was correctly closed after disqualification, but did not end with one of the three prescribed outcomes (quote, callback, or walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.618 | 19.9s | 12.3s | 50.8s | 5.6s | 265.3 | 0 | 12 | 12 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
1.4s
Hello?
हॅलो?
customer
1.8s
Yes?
हां जी?
agent
2.5s
Uh yes sir, this is Kartik calling from JSW One.
अह हां जी सर, कार्तिक ये बात कर रहा था JSW One से।
customer
5.5s
From where?
कहां से?
agent
6.3s
Sir, from JSW One.
सर JSW One से।
customer
7.6s
Yes, tell me.
हां जी बताइए।
agent
8.4s
Uh sir, you have registered a company called Supreme Springs on our platform, so do you have a requirement for steel in that? HR, CR, GI?
अह सर ये Supreme Springs करके आपने कंपनी रजिस्टर की है सर हमारे प्लॅटफॉर्म पे, तो उसमे steel का requirement रहता है आपको? HR, CR, GI?
customer
14.5s
I need wire, sir.
मेरेको wire चाहिए होती है सर।
agent
16.0s
Wire? Wire rod?
customer
16.8s
Yes, I need MS wire.
हां, MS wire चाहिए होती है।
agent
18.3s
I see. In what mm do you take it?
अच्छा। कितने mm में लेते हो आप?
customer
20.0s
Five mm, six mm, seven mm.
पांच mm, छे mm, सात mm.
agent
21.7s
Five, six, seven.
पांच, छे, सात।
customer
22.6s
Because we [inaudible]
क्योंकि हम तो [inaudible]
agent
23.8s
Yes.
हां जी।
customer
24.8s
Yes.
हां।
agent
25.5s
I see. Because sir, ours comes above five and a half, I mean.
अच्छा। क्योंकि सर वो हमारा तो साढ़े पांच के ऊपर मतलब आता है।
customer
29.1s
You must be dealing in wire rod, right? I need fine wire.
आप तो wire rod करते होंगे ना? मुझे fine wire चाहिए।
agent
31.5s
I see, you need that wire.
अच्छा वो wire चाहिए होता है।
customer
33.1s
Yes. This was already discussed, I had a word with someone from your place. So it was cleared.
हां जी। ये हो गई थी बात आपके यहां पे मेरी बात हो गई थी। तो क्लियर हो गया था।
agent
36.6s
I see, I see. Meaning, that is not our segment.
अच्छा अच्छा। मतलब वो सेगमेंट नहीं है हमारा।
customer
38.8s
Yes, yes.
हां जी हां जी।
agent
39.8s
Okay. Alright.
ओके। ठीक है।