Call 21112178973008641 2026-09-18 · Kartikey Chauhan · 2:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 26 turns, clean transcript (0% inaudible) | Hindi | 26 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.52
confidence high · +0/−20
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
because the agent did not ask for permission to speak before jumping into the sales query.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
because the agent did not lead with a supply or price hook, instead opening with a direct question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
because only one discovery question (business type) was attempted, which is below the threshold for a 'partial' pass.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
The rate is quite high, that's why there is no requirement right now.
did well
Qualify
Sir, in BL Traders, is there any requirement for sheets right now?
Summary
The agent contacted a trading company to check for a requirement. The customer confirmed they are a trader and stated they have no current need for CR sheets because the market price is too high, causing their own customers to hold back. The agent agreed with the customer's assessment of the market and the call ended without any committed next steps.
Coaching
When a customer raises a price objection, don't just agree with them; instead, try to reframe the conversation around the total landed cost and offer a specific quote to demonstrate our value.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, in BL Traders, is there any requirement for sheets right now? because the agent did not ask for permission to speak before jumping into the sales query. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, in BL Traders, is there any requirement for sheets right now? because the agent did not lead with a supply or price hook, instead opening with a direct question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | You mean you have a trading business, right? because only one discovery question (business type) was attempted, which is below the threshold for a 'partial' pass. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
because no USPs were pitched during the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, in BL Traders, is there any requirement for sheets right now? because the agent successfully executed the intent of asking if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If there is anything, let me know. because this is a passive closing and does not establish a specific, agent-owned next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | The rate is quite high, that's why there is no requirement right now. |
Yes sir, that problem is there in the market right now. Let's see, if the market goes down, only then it can happen. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.434 | 16.8s | 21.9s | 83.3s | 3.3s | 346.4 | 0 | 12 | 13 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello?
हेलो?
unknown
2.7s
This call is now being recorded.
customer
4.6s
Hello?
हेलो?
agent
5.3s
Hello?
हेलो?
agent
6.2s
Sir, can you hear me?
सर, आवाज़ आ रही है?
customer
7.3s
Yes, speak.
हांजी, बोलिए।
agent
8.0s
Yes sir, this is Kartik speaking from JSW One.
हांजी सर, कार्तिक बात कर रहा था JSW One से।
customer
10.5s
Yes, tell me.
जी, बताइए।
agent
11.2s
Sir, in BL Traders, is there any requirement for sheets right now?
सर, ये BL Traders में अभी कुछ requirement रहेगा अपना sheet का?
customer
14.3s
No sir, there is no requirement right now. Right now, what do you call it, what is the rate going on, by the way?
नहीं सर, अभी तो कोई requirement नहीं है। अभी तो क्या कहते हैं, क्या rate चल रहा है वैसे?
agent
18.2s
For what? HR?
किसका? HR का?
customer
19.6s
Hello?
हेलो?
agent
20.2s
I said sir, the rate for HR?
मैंने कहा सर HR का rate?
customer
21.6s
No, the rate for CR.
नहीं, CR का rate.
agent
22.8s
CR is going on for sir, 74.
CR चल रहा है सर 74.
customer
24.9s
74?
agent
25.9s
Yes.
हांजी।
customer
27.1s
The rate is quite high, that's why there is no requirement right now.
Rate तो काफी बढ़ा हुआ है, इसलिए अभी कोई requirement नहीं है।
agent
29.6s
Okay, okay. You mean you have a trading business, right? You are not getting orders from ahead?
अच्छा अच्छा। आपका मतलब trading का काम है ना? आगे से आ रहे order नहीं आ रहे?
customer
32.8s
Brother, the rate is high right now, parties take the rate and then go silent, they don't proceed further.
भाई, अभी rate बढ़ा हुआ है, पार्टियां rate लेती हैं और चुप हो जाती हैं, आगे नहीं करती।
agent
36.9s
Yes sir, that problem is there in the market right now. Let's see, if the market goes down, only then it can happen.
हां सर, वो तो है अभी दिक्कत market में। अभी देखते हैं, नीचे जाता है market तो ही हो सकता है।
customer
40.7s
This is the only problem.
बस यही तो दिक्कत होती है।
customer
42.4s
Wherever the rate increases, the material that is in stock remains as it is. And the requirement just becomes like this, completely disappears.
जहां rate बढ़ता है, वहां जो माल रखा हुआ होता है, वही का वही रह जाता है। और requirement जो है एकदम ऐसी हो जाती है बिलकुल गायब।
agent
48.2s
Yes, exactly.
हां, वही।
customer
50.1s
Alright. Anyway, it's okay, for now I don't have any requirement.
चलिए। चलो खैर कोई नहीं, अभी तो फिलहाल कोई requirement नहीं है मेरे पास।
agent
53.0s
Yes, okay sir. If there is anything, let me know.
हां, ठीक है सर। कुछ रहता है तो बताइएगा।