Call 21112178955062741 2026-09-16 · Kartikey Chauhan · 2:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 42 turns, clean transcript (2% inaudible) | Hindi | 42 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is present but does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.28
confidence high · +9/−2
from 21 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not introduce himself as being from JSW One or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only attempted to discover the customer's current suppliers (1/6 questions) and did not ask about their manufacturing, applications, or volumes.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
What size do you take? ... Thickness is point eight, right? ... How many tons will you take, sir?
Closure with next step
let me just work out a price for you and tell you. Okay?
Summary
The agent contacted a registered lead, Shubham Steel Industries. The customer immediately requested a price for GP coil and provided detailed specifications for a 12-ton requirement. The agent captured the requirement details and committed to providing a delivered price, ending the call with a clear next step.
Coaching
You missed the critical opening and discovery steps; start by introducing JSW One and asking discovery questions before jumping straight to asking for a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes sir, your Shubham Steel Industries was registered. The agent did not introduce himself as being from JSW One or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any requirement for HR in this right now, sir? The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | This means you take Apollo and all. The agent only attempted to discover the customer's current suppliers (1/6 questions) and did not ask about their manufacturing, applications, or volumes. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call; the conversation was purely transactional. |
| SL5 Qualify | 2 | pass | – | 2.0 | What size do you take? ... Thickness is point eight, right? ... How many tons will you take, sir? The agent successfully confirmed a current requirement and captured the material (GP), thickness, width, and quantity. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | let me just work out a price for you and tell you. Okay? The agent committed to a clear next step of calculating and providing a price for the customer's requirement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.479 | 22.1s | 24.0s | 94.9s | 2.8s | 320.4 | 0 | 21 | 21 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
हेलो।
agent
1.6s
Hello.
हेलो।
customer
2.4s
Hello.
हेलो।
agent
3.0s
Hello sir, good afternoon.
हेलो सर, गुड आफ्टरनून।
customer
4.6s
Hello sir.
हेलो सर।
agent
5.2s
Yes sir, your Shubham Steel Industries was registered.
जी सर, शुभम स्टील इंडस्ट्रीज आपका रजिस्टर्ड था।
customer
7.4s
Yes, tell me.
जी बताइए।
agent
8.0s
Yes sir, that your Shubham Steel Industries was registered. Do you have any requirement for HR in this right now, sir?
हां जी सर, की शुभम स्टील इंडस्ट्रीज आपका रजिस्टर्ड था। अभी कोई रिक्वायरमेंट है क्या सर इसमें एचआर का?
customer
11.0s
For HR?
एचआर का?
agent
11.6s
Yes sir. HR or CR, GP, whatever you take.
हां जी सर। एचआर या सीआर, जीपी जो भी लेते हो आप।
customer
13.3s
Tell me the rate for GP, sir.
जीपी का रेट बताओ सर।
agent
14.8s
PPGL?
पीपीजीएल?
customer
15.5s
Yes, tell me the rates for GP.
हां जीपी के रेट बताओ।
agent
16.6s
For what, sir?
किसका सर?
customer
17.1s
For GP.
जीपी का।
agent
17.7s
What product is GP, sir?
जीपी क्या प्रोडक्ट है सर?
customer
18.5s
GP sheet.
जीपी शीट।
agent
19.1s
Oh, GP, right? GI, GI. Galvanized.
अच्छा जीपी ना? जीआई जीआई। गैल्वेनाइज्ड।
customer
20.1s
Yes, yes.
हां हां।
agent
20.5s
What size do you take?
क्या साइज लेते हो आप?
customer
21.2s
One hundred fourteen, eighty.
एक सौ चौदह, अस्सी।
agent
22.1s
Eighty mm?
अस्सी एमएम?
customer
22.7s
Thickness is point eight, right?
थिकनेस पॉइंट ऐट ना?
agent
23.5s
Yes, point eight.
हां पॉइंट ऐट।
customer
24.0s
Okay, point eight, one hundred fourteen slit, eighty GSM.
अच्छा पॉइंट ऐट, एक सौ चौदह का स्लिट, अस्सी जीएसएम।
agent
25.9s
Slit okay? Slit okay, one hundred fourteen mm.
स्लिट ओके? स्लिट ओके, एक सौ चौदह एमएम।
customer
27.9s
Slit okay. Does NMS work for you?
स्लिट ओके। ये एनएमएस चलता है आपको?
agent
29.1s
NMS works.
एनएमएस चलता है।
customer
29.9s
Take any company, everything works.
कोई सी कंपनी ले लो, सब चलता है।
agent
31.4s
Okay. This means you take Apollo and all.
अच्छा। ये मतलब अपोलो-अपोलो सब ले लेते हो आप।
customer
33.1s
Yes. But primary. Right?
जी। बट प्राइमरी। है ना?
agent
33.9s
Yes.
हां।
customer
34.5s
Okay, fine. Shubham Steel Industries zero zero one. How many tons will you take, sir? Then I will tell you a delivered price.
अच्छा ठीक है। शुभम स्टील इंडस्ट्रीज जीरो जीरो वन। कितना टन ले लोगे सर आप? तो मैं डिलीवर्ड प्राइस बताता हूं आपको एक।
agent
38.1s
Twelve tons.
बारह टन।
customer
38.9s
Twelve tons, right?
बारह टन ना?
agent
39.5s
A 12-ton vehicle, or 15, or 16, whatever is available, we will take that, no problem.
बारह टन की गाड़ी लग जाए, पंद्रह की लग जाए, सोलह की, जो भी हो वो तो ले लेंगे, कोई दिक्कत नहीं है।
customer
42.1s
Yes, yes, no because one coil will be around 10-12 tons, most likely.
हां हां, नहीं क्योंकि एक कॉइल दस-बारह टन की होगी जहां तक है।
agent
44.1s
Yes, quote for 12 tons, sir.
हां बारह टन का मारो सर आप।
customer
45.1s
Okay, okay. Let me assume 12 tons and [inaudible] Okay, let me just work out a price for you and tell you. Okay? You have a requirement right now, don't you?
ठीक है ठीक है। चलो मैं बारह टन का मान के ही [inaudible] चलो मैं एक बारी ना आपको ये प्राइस बताता हूं आपको एक वर्कआउट करके अच्छा। ठीक है? अभी रिक्वायरमेंट है ना वैसे?
agent
49.9s
There is a requirement.
रिक्वायरमेंट है।
customer
51.0s
Oh, okay. Okay, let me tell you.
अच्छा ओके। ठीक है चलो मैं बताता हूं।
agent
52.6s
Tell me.
बताओ।